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About CSG Systems
With worldwide headquarters in Englewood , Colo.

ecrm ebusiness

Companies Selected for Excellence in Leveraging Customer Intelligence

BOSTON, AberdeenGroup has announced ten companies
as International Success Strategy Winners.com) provides fact-based research on the
technology-driven value chain.ament@aberdeen.

maximizing lifecycle

Its benchmarking, market and solution
assessments, and sales acceleration programs support Global 5000 technology
executives and their solution providers.
"Through this customer-centric view, an operator can also leverage a single
platform to deliver innovative cross-product bundling and discounting across
all lines of business on a single bill.

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"Selectively investing
in high-value customers empowers organizations to boost revenues, reduce
operational costs, and to increase customer retention/acquisition rates .
By delivering a single platform that supports all services, operators can
lower their total cost of ownership while preserving their ability to quickly
increase revenues with the introduction of new services, like VoIP.

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-- Diversified online-only bank for reducing annual customer migration
rates by 50%. based media broadcast company deployed closed-loop customer
intelligence processes to attain targeted goals., CSG Systems is a
subsidiary of CSG Systems International , Inc.

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Each was selected from customer
intelligence research on over 800 companies, conducted throughout 2005 - 2006.

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CSG's Advanced
Convergent Platform is a combination of billing, customer care and self -care,
operational and reporting solutions specifically designed to support customers
across multiple lines of business.

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Ten International Success Strategy Winners Announced by AberdeenGroup

CSG is a leader in next-generation billing and customer
care solutions for the cable television, direct broadcast satellite, advanced
IP services, next generation mobile, and fixed wireline markets.com .

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-- Analysis of Customer Data:
-- A multi-channel retailer for leveraging an online analytics tool to
increase annual sales conversion rates by 23%."

About AberdeenGroup
Aberdeen (http://www.

CSG Systems Supports Voice over IP and Convergent Services Roll-Outs Across North America

To-date, CSG has successfully migrated 25 percent of its broadband
customer base onto the ACP platform.

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-- Closed-loop Processes:
-- U.csgsystems.

satisfaction itil

Contact:
Leslie Ament
617-854-5259, leslie.com/cgi-bin/prnh/20020627/CSGSLOGO)
As the market leader in delivering billing and customer care solutions to
convergent broadband operators, CSG has continued to invest a significant
portion of its research and development into evolving its core billing and
customer care platform to support these initiatives.
"As consumers buy more than one service from a single provider, it will
become critical for operators to be able to view a complete profile of each
customer and populate that information across all customer care channels, from
the set top box, to the Internet, to the call center," said Dwayne Ruffin,
vice president of product management for CSG's Broadband Services Division.

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-- A $1b consumer electronics retailer for utilization of an online
customer insight platform.
-- A $17b (CDN ) telecommunications provider for deployment of real-time
customer analytics and business process change management. ACP provides a single system to support
all services, including VoIP and cable telephony, as well as multi-channel
video and content; high-speed Internet and data services; and next-generation
services.

loyalty lifecycle

-- A National Local Exchange Carrier (NLEC(TM)) improved customer
service levels through deployment of a customer transaction
management solution.
CSG's enhanced platform maintains a single order entry point that makes it
easy for call center staff to upsell current customers, create innovative
packages and bundled services and maintain an overall view of subscribers and
the services they use."
Industry experts cite the ability for broadband providers to leverage
their existing infrastructure to support additional services as key to
increasing revenues, reducing costs and better managing the customer
experience .

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Companies named as winners with detailed success strategy studies are
available in Aberdeen 's report, "Success Strategies for Leveraging Customer
Intelligence," and were selected from four categories:

-- Management of Customer Data:
-- Financial Services provider increased satisfaction of its B2B
insurance agency partners and reduced its total cost of ownership
via automation and synchronization.

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, Portrait Software, SSA CRM, powered
by Epiphany , and Sage CRM Solutions.CSG's Advanced Convergent Platform Enables Operators to Leverage One System to
Support All Lines of Business

ENGLEWOOD, Colo. "CSG has made the commitment, both in
continuing to enhance their technology and working closely with the industry ,
to ensure that service providers can further leverage the billing and customer
care systems already in place to take advantage of new and emerging market
opportunities.

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CSG's Advanced Convergent Platform marks a continued evolution of CCS(R),
CSG's core billing platform; ACSR(R), its front-end customer care interface;
and its suite of ancillary products. For more information , visit our
website at http://www.

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Aberdeen research confirms selective investment in high-value customers
delivers triple value by empowering organizations to boost revenues, reduce
operational costs, and increase customer retention and acquisition rates.

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CSG and its
wholly-owned subsidiaries serve telecommunications service providers in more
than 40 countries.

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-- Application of Customer Intelligence:
-- A 111b sterling financial services provider improved its customers '
experience and attained conversion rates 150% above plan targets.
-- Business services provider leveraged its CRM solution to provide a
360-degree view of all customer , supplier and vendor interactions.

Vendors nominating winning clients included: Amae Software , Bazaarvoice,
ClarityBlue, An Experian Company, Coremetrics, Customer Chemistry, a DHSoft
Company , Pervasive Software, Purisma Inc.newscom.

loyalty optimizes

aberdeen., Leading global
provider of billing and customer care solutions CSG Systems (Nasdaq: CSGS)
today announced that the company's Advanced Convergent Platform (ACP) is
supporting major broadband companies in North America as they roll-out bundled
Voice over IP (VoIP) services.
(Logo: http://www.

ebusiness customer

"Organizations are pressured to grow revenues, reduce costs, and provide
higher levels of customer service in a global marketplace where purchasers
have more choices and less time than ever before," stated Leslie Ament,
director of Aberdeen's customer intelligence research. With a
single platform that supports a 360-degree view of the customer, operators
also can ensure a consistent, high-quality customer experience that builds
satisfaction and loyalty. CSG's unique
combination of proven and future-ready solutions, delivered in both outsourced
and licensed formats, empowers its clients to deliver unparalleled customer
service , improve operational efficiencies and rapidly bring new
revenue-generating products to market.

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"Providing premium levels of customer service will be a clear
differentiator for broadband service providers as they launch new services,
such as VoIP," said Mike Smith, managing director of research at Stratecast
Partners, an industry analyst firm.

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leveraging strengthened

(Nasdaq: CSGS).