engaged combination

Research and Markets
(http://www. PhoneCo is a leader and
respected provider of broad communications by increasing service
offerings, increasing availability and accessibility to current and
future customers, and creating innovative, unique, and cost-effective
solutions to problems currently faced by customers.

mystery aspect

- Quality of Service ratings (signal reception, voice quality,
dropped calls, etc .

facilitation call

com/reports/c13074) has announced the
addition of Consumer Wireless: Drivers of Loyalty and Customer
Satisfaction to their offering
This report, based on In-Stat/MDRs Consumer Mobility Study,
contains the following analysis on the state of the US wireless
market:
- Customer satisfaction among US wireless consumers as a whole, as
well as satisfaction ratings for each of the top six national wireless
carriers: AT+T Wireless, Cingular, Nextel, Sprint PCS, T-Mobile, and
Verizon Wireless.P."
Excell Services, the leading independent provider of Directory
Assistance, Operator Services and Inbound Customer Care, offers high
quality services from its onshore call centers at prices that are
competitive with offshore options.ExcellSvcs.

complaints call

phoneco1.

etc contain

It will also contain resource listings of practitioners (companies, governmental, academic) engaged in some aspect of customer service (consulting, facilitation , training, etc.

broad consumer

Formed
through the integration of two established industry players, Operator
Service Company ("OSC") and Excell Agent Services, Excell Services is
a proven leader in quality and delivery of outsourced services through
its call centers located across North America.

Check subdirectories for specific topics.

complaints celebration

"We are delighted that PhoneCo has trusted Excell as their
provider of inbound sales, provisioning and customer care.com

About Excell Services

Excell Services, a Platinum Equity company, is America's largest
independent provider of directory assistance, operator services , and
inbound customer service to the telecommunications industry.

contain aspect

occupations subdirectories

When it comes to consumer satisfaction levels, market
positions among the top six national wireless carriers are remarkably
fluid.), again including each carriers strengths and
weaknesses as rated by wireless consumers. "PhoneCo customers expect prompt,
polite and resourceful sales and customer service representatives,
which Excell provides.

broadly mystery

This category will contain a combination of informational sites broadly related to customer service theory and its practical application, of interest to customer service related professionals in all industries and occupations.

week practical

The company is known
for its strong commitment to value and service , enabling clients to
increase revenue, improve service quality and reduce costs.

broad practitioners

- Customer Service ratings (billing issues, customer service reps,
tech support, etc.

Business Editors/Telecommunications Writers

LUBBOCK, Texas----PhoneCo, L.

october subdirectories

PhoneCo Selects Excell Services for Inbound Sales and Customer Care

"We believe that our partnership with Excell will complement
PhoneCo's commitment to a top quality sales experience and industry
leading customer service," said Scott Lawrence, PhoneCo 's Executive
Vice President of Sales + Marketing.

mystery consumer

com/reports/c13074

Excell's
value proposition of high quality and favorable pricing was a perfect
match for PhoneCo.

About PhoneCo

PhoneCo is a communications provider with service nationwide in
the United States and in Mexico .

mystery aspect

For more information visit
http://www.

contain consumer

Research and Markets: Consumer Wireless Drivers of Loyalty and Customer Satisfaction?

researchandmarkets.

week customer

Business Editors/Telecommunications Writers /Technology Editors

DUBLIN, Ireland----In a time of
intense competition and industry consolidation , consumers perceptions
of their wireless carriers are critical factors in the battle for
market share.researchandmarkets.

feedback broad

, a
direct response marketer of prepaid communications services including
internet access, paging, wireless, local and long distance telephone
services in the United States , has chosen Excell Services to provide
inbound sales and customer care services to its customers . Visit us
at www.

practical mystery

"
"PhoneCo provides high quality communications services to meet the
needs of their consumers," said John Jelinek, Vice President at Excell
Services. Excell offers a variety of Customer
Management Services including Customer Service, Technical Assistance,
Billing Inquiry , Warranty Service, IVR, Data Entry, Product Upselling,
Bilingual Representatives, After Hours Service , and Inbound and
Outbound Sales.

).

practical aspect

contain october

), including each carriers strengths and weaknesses
as perceived by their own subscribers.

informational practical

PhoneCo has an established reputation
for fast activation, quality service and technically advanced programs
in the pre-pay communications industry.

The Customer Service category is a directory of resource sites containing information related to the broad
field of customer service (including customer satisfaction, technical support, etc.

facilitation etc

com

).

broad facilitation

In-Stat/MDRs mobile consumer research illustrates that, while
the industry's service levels remain strong in several key areas ,
there are a number of opportunities for improvement in Quality of
Service and Customer Service , as subscribers grow increasingly willing
to switch carriers in the pursuit of better service.
- Consumers likelihood to switch wireless carriers, including
trending information from 2003 and 2004 . Visit us at
www.

practical mystery

---

- - kjjkjk

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