"With the Firstlogic Information
Quality Suite integration with Siebel Systems, we've been able to increase
customer satisfaction to more than 75 percent, reduce marketing costs by five
percent and gain valuable insights about our customers and prospects. This
additional recognition again validates our decision to employ easy-to-use
technology in order to gain significant advances in knowing our customers."
Visit http://www.

About Saab Cars USA
Saab is a division of General Motors Corp.

Knowledge inForm Inc. Announces Publication of the Woman Entrepreneur's Guide to Financing a Business

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A part of Knowledge inForm 's General Business Know!Books series,
The Woman Entrepreneur's Guide to Financing a Business answers key questions
women have about building their businesses and explains four methods of
financing a business: Self-Financing, Debt Financing, Equity Financing, and
Grants and Awards.
Samantha Chmelik, 508-756-3820
chmelik@knowledgeinform.

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com ., Knowledge inForm, Inc. Through downloadable electronic Know!Books, webinars, seminars,
and consulting services, Knowledge inForm helps business professionals guide
their companies through various stages of development to maximize their
understanding of their industries, competitors, and customers.
Samantha Chmelik
http://profnet.

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For more
information , please visit http://www. QUINCY, Mass. The Woman
Entrepreneur's Guide to Financing a Business can be downloaded at the
company's website, http://www.
Knowledge inForm, Inc.

responding yorke

, Firstlogic , Inc. "These honorees are the voice and advocate
for the customer within their companies," Conlon said. Saab Cars USA is the importer
of Saab 9-2X, 9-3 and 9-5 automobiles for Saab Automobile AB , Sweden. For more information, visit the company's Web site at
http://www.

analyzing evaluations

firstlogic . and Canada), send an email to
information@firstlogic.

This category is for web sites related to consultants specializing in customer service.

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customer retention

"
"At Firstlogic, we're always very proud when our customers can easily
demonstrate a clear justification for investments in data quality initiatives
with positive results like increased ROI or stronger customer satisfaction,"
says Eric Lieberman, president of Firstlogic.firstlogic.
"With so many women entrepreneurs and so few financial educational tools
specifically available for women business owners, we are pleased to offer this
book to help women understand their financing options, develop their financing
strategy, and support their businesses ," said Samantha Chmelik, Principal.

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market, Riese's team employs
Firstlogic's Information Quality Suite and the Firstlogic integrated Data
Quality link to Siebel Systems' eBusiness Applications to cleanse,
standardize, match and consolidate real-time entries from customer service
centers and dealers as well as existing customer and prospect data.com to read more about the 2005 Customer Champions .

About Firstlogic
Firstlogic is the recognized market leader for enterprise-wide information
quality and mail automation solutions.knowledgeinform.knowledgeinform.

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To learn more about
Firstlogic 's solutions, can call the company's Information Center toll-free at
888-215-6442 (608-782-5000 outside the U.com .com.

manangement customer

For further information about Firstlogic software at Saab Cars USA, refer
to http://www.com/stories/stories-saab.

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saabusa. is a competitive intelligence and market
intelligence training and consulting firm. More
information is available at http://www.

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Saab Cars USA CRM Director Patrik Riese Named a 1to1 Magazine 2005 Customer Champion For CRM Activities with Firstlogic Software

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satisfaction paragolpes

"
According to Ginger Conlon, editor-in-chief of 1to1 Magazine , the
"Customer Champion" honor is awarded by the editors of 1to1 Magazine to
executives who have met their business problems head on and are building their
greatest assets -- their customers.

CONTACT:
Knowledge inForm, Inc.prnewswire.

obtaining customer

LA CROSSE, Wis.
Riese is credited with raising the level of CRM for Saab in eight markets
across the United States and Europe.S. "When a leader like Patrik Riese
is recognized as a Customer Champion by a respected publication like 1to1
Magazine, it's even more gratifying. Firstlogic's professionals are very proud
of the power of our software to play a role in the success of companies like
Saab Cars USA.

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com, or visit its Web site at
http://www.firstlogic. These print, electronic and custom publications explore the best
practices , trends and developments in customer strategy, demonstrating how
customer-based initiatives are driving bottom-line impact.

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By combining competitive
intelligence and market intelligence to create a holistic view of the business
environment, Knowledge inForm assists companies in minimizing risk,
identifying opportunities, and developing strategies aligned with market
realities.

manangement interactions

"It's very rewarding to be named a Customer Champion by 1to1 Magazine, a
new accolade for the achievements the entire Saab Cars USA team has already
had with our CRM projects," said Riese. Led by 1to1
Magazine, the publications bring Peppers + Rogers Group's expertise to a
broader audience.
"As a women-owned business, we are especially aware of the financing questions
facing entrepreneurs in general and women entrepreneurs specifically.com

Available Topic Expert(s): For information on the listed expert(s), click
appropriate link.

satisfaction empathy

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In the U."
The Woman Entrepreneur's Guide to Financing a Business discusses the pros
and cons of different financing methods, as well as tips for improving the
woman entrepreneur's chances of obtaining specific types of financing.com.

customer tarp

Riese, a 14-year veteran
of Saab, is one of 10 executives honored by 1to1 Magazine and profiled in the
publication's April issue. The
software achievements directly support Riese's team-oriented mission of
delivering highly personalized customer service to Saab's loyal customer base,
as well as ensuring a 360 degree view of the customer for marketing, sales and
retention campaigns.1to1.S. In addition to developing commercial
solutions, Firstlogic partners with many systems integrators, consultants, and
original equipment manufacturers to provide its unique technology to their
end-user customers. A
resource list for women-owned businesses is also included.

evaluations improvements

, a leading global
provider of enterprise information quality software and related services,
recognizes Patrik Riese, director of CRM for Saab Cars USA , a division of
General Motors, who was recently named a 2005 Customer Champion by 1to1
Magazine , a division of the Peppers + Rogers Group.asp . announced
today the publication of The Woman Entrepreneur 's Guide to Financing a
Business.

harding petersen

"They are innovative,
tenacious, creative leaders, who have an unrelenting focus on aligning their
organizations' efforts with their customers' needs.

About 1to1 Magazine
1to1 Magazine is a property of 1to1 Media, part of the Peppers + Rogers
Group. The firm's partners, consultants and editors help articulate
the customer vision to more than 200,000 CRM leaders and practitioners
monthly. Founded in 1984, Firstlogic today serves thousands of
customers worldwide, including Global 2000 companies across a broad spectrum
of industries .

customer satisfaction

com/ud_public.

loyalty ageless

com .

About Knowledge inForm, Inc.

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