com/support/solution_services.
SkillSoft, the SkillSoft logo, Ahead of the Learning Curve, SkillPort,
Search-and-Learn, SkillChoice, Books24x7, Referenceware , ITPro, BusinessPro,
OfficeEssentials, EngineeringPro, ExecSummaries, Express Guide and Dialogue
are trademarks or registered trademarks of SkillSoft PLC in the United States
and certain other countries. The
new certifications include "associate" and "specialist" credentials in voice
services and in contact centers. They are part of an Avaya University
curriculum of more than 1,700 unique technology and management courses offered
to Avaya customers, BusinessPartners and employees. Driving the convergence of voice and data
communications with business applications -- and distinguished by
comprehensive worldwide services -- Avaya helps customers leverage existing
and new networks to achieve superior business results.

professionalism morale

For more
information, call 877-545-5763 or go to
http: //www.

internalize professionalism

Newest Offering Combines Wide Variety of Learning Resources and Program
Management Services; Tailored to Specific Corporate Objectives and Learning
Audiences

NASHUA, N.
Content offerings include SkillSoft's business, IT, desktop and compliance
courseware collections and BusinessPro(TM), ITPro(TM), OfficeEssentials(TM),
FinancePro(TM), EngineeringPro (TM), GovEssentials(TM), ExecSummaries(TM) and
ExecBlueprints(TM) collections from Books24x7(R).
(NYSE: AV), a leading global provider of business applications, services and
systems, today announced two new management training and certification
programs designed to give voice and contact center professionals the skills to
strategically manage business communications applications and personnel as the
technology shifts to an era of intelligent communications. To achieve credentials at the associate
level, participants pass a curriculum assessment and either an Avaya
communications networking exam or the Convergence Technologies Professional
exam administered by the Telecommunications Industry Association.

keynotes wow

"We offer
proven best practices for certification developed through years of experience
in managing major enterprise learning programs, along with dedicated program
management and an unmatched breadth of resources.asp.com.

tailored retention

H.com

"As companies converge their voice and data networks, supervisors are
looking for guidance in how to manage a broad range of issues -- from how to
organize and align their data and telecom staffs to how to cross-train team
members in voice and data skills," said Dan Gorski, director of global
learning, Avaya.

keynotes keynote

internalize retention

Additional information on the new Avaya certification programs for voice
services and contact center managers is available at
http://www.

curve sunshower

SkillSoft Launches Certification Services to Help Organizations Implement and Manage Professional and Internal Certification Initiatives

However, to be effective in a
converged environment, managers and supervisors may need new skills that could
range from learning a new lingo to navigating organizational, security and
quality of service issues that are part and parcel of provisioning
communications services over a data network.

tenets communicate

"We're seeing a growing emphasis placed on major certification
initiatives.

About Avaya
Avaya Inc.

skills tailored

skillsoft.

evaluating customer

, SkillSoft PLC
(Nasdaq: SKIL), a leading provider of content resources and complementary
technologies for integrated enterprise learning, announced today the launch of
SkillSoft Certification Services, an offering designed to help organizations
efficiently implement and manage certification programs, reduce certification
costs and raise pass rates. A SkillSoft program manager oversees each certification program and
provides planning and implementation support, management updates, ongoing
communication with learner audiences and monitoring of progress, and detailed
reporting . SkillSoft's complementary
technologies include SkillPort, the company's learning management system with
its powerful Search-and-Learn(TM) technology and premium add-on modules, and
SkillSoft Dialogue (TM) virtual classroom, a solution that allows customers to
create and deliver effective blended learning programs using custom content
and off-the-shelf learning resources.avaya.

shelf professionalism

Each certification program is customized to the needs and
budget of the organization and the skill levels and learning preferences of
various employee audiences. SkillSoft's multi-modal learning solutions support and enhance
the speed and effectiveness of both formal and informal processes and
integrate SkillSoft's in-depth content resources, learning management system,
virtual classroom technology and support services . designs, builds and manages communications networks for more
than one million businesses worldwide , including over 90 percent of the
FORTUNE 500(R).

evaluating wow

Many companies struggle with managing these programs , which can
involve multiple vendors and span several business units and locations," said
Mary Miller, vice president of SkillSoft's Solution Services.skillsoft.J.

professionalism tenets

Certification Services packages and broadens a range of services that
SkillSoft has provided to a small number of large client organizations for
several years.
Programs can include a variety of learning resources and activities, including
pre- and post-exam assessments, SkillSoft e-learning courses, online labs,
mentoring, Express Guide manuals, Referenceware(R) from Books24x7(R),
instructor-led review sessions, exam test preparation , and exam vouchers for
certification exams.

inspire speaks

About SkillSoft
SkillSoft is a leading provider of comprehensive e-learning content and
technology products for business and IT professionals within global
enterprises.com.

ceres shelf

Contact:
Linda Galloway
Apollo Associates
203 790 1591
lgalloway@apolloassociates. Avaya plans
to launch an "expert" certification in both disciplines during 2006. For convenience,
both programs are largely self-paced, and coursework can be completed over the
Web, in face-to-face classes at one of the Avaya global training centers or in
a real-time virtual classroom.

ceres skills

, Avaya Inc.

This category lists businesses and individuals which specialize in customer service education and training.

communicate keynote

keynotes customer

Certification programs are based on blended solutions and use instructor-
assisted distance learning as well as self-paced, Web-based instruction . For more information, visit
http://www. - Management training programs help current and aspiring supervisors
address their roles and enhance strategic value in the new era of
intelligent communications

BASKING RIDGE, N. At the
specialist level, participants must hold the associate level credential and
pass the specialist level exam in order to attain the credential.

For more information
visit the Avaya website: http://www.

shelf tenets

com/.

managment speaks

communicate lmr

Avaya Launches New Voice Services and Contact Center Management Training and Certification Programs

"
The new programs complement Avaya's existing technical certification
programs and are comprised of courses specifically designed for managers.
The new manager certification programs were designed by Avaya University,
the company's training arm, with the support and guidance of member companies
from the International Association of Avaya Users (InAAU).avaya-learning.

keynote shelf

Programs can be tailored to professional
certification initiatives, such as certifications for project management,
human resources, Microsoft, or Cisco , or to internal certifications such as
those developed for sales effectiveness, customer service , or a new product
offering.
The convergence of enterprise voice and data communications is
transforming the way businesses operate and unlocking profound new value for
customers, employees and shareholders. Focused on businesses large to small, Avaya is a world leader
in secure and reliable IP telephony systems and communications software
applications and services.

metrics tailored

" The Solution Services
group also offers program management and administrative services to clients
seeking assistance with enterprise learning programs. The University has
trained more than 150,000 individuals from 90 countries.

professionalism tenets

Pricing is based on a range of factors, including number of employees
participating in a certification program and resources required.
The two new training certification tracks -- one for voice services
managers and another for contact center managers -- address these challenges
with courses specifically tailored to promote seamless adaptation and enhance
the strategic value of these professionals in the changing technology
landscape. "We've designed our new certification programs to address
such issues and to prepare managers to assume even higher levels of
responsibility .

inspire lmr

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