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AppWorx provides flexible cross-platform and
cross-application processing with a web-based Java GUI, enabling users to
control the application environment from any network browser. For
more information visit www.

Business Editors

PITTSBURGH----ServiceWare
Technologies, Inc.m.

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Leading companies worldwide use AppWorx to schedule, automate and manage
key business applications including Oracle E-Business Suite, PeopleSoft,
Retek Retail and SAP . Its suite of knowledge-empowered customer service
applications automate the resolution process across multiple channels
including contact centers, service portals, and Web sites.

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PRESS RELEASE AppWorx Announces OS/400 Agent

AppWorx revolutionary technology and
expertise in optimizing software application processing allows
organizations worldwide to automate their application business processes
across applications and platforms encompassing the entire enterprise.serviceware. ServiceWare also will provide a
replay of the conference call on the company's Investor Relations Web
site. and
Kanisa Inc.

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AppWorx Corporation, developer of the AppWorx
business process automation and scheduling software, announced today the
release of an AppWorx Agent for OS/400.appworx. EST (1:30 p. Parties interested in meeting with management should
contact Al Palombo at (212) 554-5488 (al@cameronassoc .

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When dealing with thousands of processes in the batch window,
rapid processing analysis is vital to ensuring that organizations can meet
Service Level Agreements.

What: ServiceWare 's Fourth Quarter and
Year End 2004 Conference Call

When: Thursday , February 10, 2005,
4:30 p.

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We have also
extensively used beta customers to help us shape our technology to meet
market requirements.

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"The release of the AppWorx OS/400 Agent expands the support of the AppWorx
product and its 'out of the box' integration capabilities to applications
on the IBM eServer platform," said Brian Miller, VP Technical Services,
AppWorx Corporation.APPWORX .

Investor Meetings:

The company's management will be hosting a series of investor
meetings on February 16, 2005 in New York City to discuss the recently
announced merger.

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AppWorx also automates testing and validation of business events
and parameters to ensure faster and successful execution of application
processing.877. PST).

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"The importance of the OS/400 market to us meant that
we involved BPM Solutions, a leading integrator on the eServer platform
with extensive knowledge of the operational issues that organizations with
mixed OS/400, Unix and Windows systems will experience .

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com , or
http://www. on February 14, 2005 by dialing
888-286-8010 (domestic) or 617-801-6888 (international) using
confirmation pass code 71034081.

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PST)

Webcast address: http://www.fulldisclosure.

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"

Antoine Vincent from BPM Solutions adds, "With the new AppWorx OS /400
Agent, eServer customers will benefit from an innovative, event-driven
approach to automation and integration of business processes."

About AppWorx Corporation

AppWorx Corporation is a leading provider of innovative automation and
scheduling products that have automated application business processes,
improved efficiency, and significantly reduced IT operating expenses for
over 500 corporations worldwide.m.m.com

About the Combined Company: ServiceWare Technologies, Inc .

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AppWorx
enables a scaleable, reusable solution that also provides a simple way to
manage processes throughout their development, operational and maintenance
life cycle -- something that no other scheduling tool can currently
provide.

ServiceWare to Announce Fourth Quarter-Year End 2004 Financial Results and Host Conference Call on February 10 2005

The combined company is headquartered in
Cupertino , CA.

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If you are unable to participate, an audio digital replay of the
call will be available beginning two hours after the call and will be
available until 11:59 p.
The combined company is a provider of service resolution
management applications that drive efficiency, revenue and customer
satisfaction.

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m. The
company's financial results for the fourth quarter and year ended
December 31, 2004 are scheduled to be released earlier that day. EST (1:30 p.

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com) or Sandra
Spennato at (212 ) 554-5461 (sandra@cameronassoc.
Industry-leaders including EDS, Ford, Hewlett Packard, H+R Block ,
Novell, Merrill Lynch, McAfee, Reuters, Sprint, Wachovia and QUALCOMM
rely on Kanisa and ServiceWare applications to deliver superior
customer service and support.

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The Agent will allow users of IBM 's
OS/400 operating system to automate and control processing of applications
on their OS/400 machines , coordinating these processes with other
applications across the enterprise.com or call 1.com

Dial-in Numbers: 800-299-9086 (domestic) or
617-786-2903 (international)
Pass code # 44269246

Contact: Al Palombo, Cameron Associates, 212-245 -8800 x209,
al@cameronassoc.

comprise aexis

(OTCBB: SVWN), a leading provider of
knowledge -powered support solutions, today announced that the outgoing
president and CEO, Kent Heyman, and incoming CEO, Bruce Armstrong,
will discuss ServiceWare's results for the quarter and year ended
December 31, 2004 as well as the recently announced merger between
ServiceWare and Kanisa, during a conference call scheduled for
Thursday, February 10, 2005 at 4:30 p.com/ir,
http://www.

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