cmango. For more information visit
UWIP's web site at: http://www.

software focus

-- Small business owners, CEOs and presidents are the decision makers for
technology choices in their companies.

commerce primarily

The
study also confirmed only 7 percent of small businesses have currently
deployed fully integrated business management applications such as small-
scale Enterprise Resource Planning (ERP), indicating a great opportunity
for the development of integrated business management applications tailored
for this market.

About the Small Business Technology Institute

The Small Business Technology Institute (SBTI) is a non -profit, public
benefit corporation that fosters the adoption of information technology
among small businesses. We are very excited with this
acquisition, and look forward to providing an even greater value to our
partners and customers," said Pravin Jain, CEO of cMango.

business technology

Contact SBTI

According to the report, titled "The Future of Integrated Business
Management Applications in the Small Business Market"
(http: //www.

clearly 6

This category contains consulting companies that have a clearly identifiable focus on providing e-commerce consulting services.

software x

"To compete and grow in the global economy, small businesses need to make
informed decisions based on a timely and integrated picture of what's
happening throughout the company, and until now, these capabilities were
out of reach," said Andrea Peiro, CEO and practice director of Market
Intelligence for the Small Business Technology Institute.

PRESS RELEASE cMango Announces the Acquisition of UWIP

9 software

PRESS RELEASE Integrated Systems and Processes a Top Priority for Small Businesses According to SBTI Study

The acquisition of UWIP provides cMango with additional technical resources
with the addition of Remedy Approved Consultants with years of experience.

7 categorized

Local Area Networks (LANs) (78 percent) and broadband
Internet access (82 percent) are pervasive, but only a fraction of small
businesses use networked applications to acquire and analyze data from
multiple functions of the business or to communicate and collaborate with
supply chain partners.

About the Report

This 2004 study employs the Small Business Technology Institute 's
Technology Adoption Index, a sophisticated model that assesses the position
of small businesses in the technology adoption lifecycle.sbtechnologyinstitute.

e x

-- Small businesses find substantial value in the use of Business
Management Applications."

About cMango Inc. UWIP offers a complete range of
solutions, including expertise in consulting services, Remedy product
technology , remote administration and support services, and technical
engineering to provide complete customized solutions from direct API
integration to customized filter plug-ins.

commerce companies

About 50 percent of small businesses have found
substantial competitive advantage in the uses of these types of software
applications , even if as many as 40 percent feel today's solutions do not
fully meet their requirements.

elsewhere consultants

These solutions are the key to enabling small
business managers to evolve to an analytical, data-driven management style,
where decisions are based on an accurate view of present and future needs,
opportunities and capabilities of the business."

Technology Adoption Trends Suggest Bright Future for Business Management
Applications

-- Demand is growing rapidly for technology tools to help small
businesses acquire, store and analyze data from all their functions. "Additionally, we are
impressed with cMango's level of professionalism and in the ability of the
new company to provide greater customer value.

cMango, The Services Management Company, is a global provider of Business
Service Management solutions.

Companies that primarily focus on providing e-commerce technologies (software) should be categorized elsewhere.

clearly 9

Additionally UWIP's custom-built applications and add-on modules are now
available to cMango customers as accelerators to their current Remedy
solution.

technology x

"Business
Management Applications represent a radical shift in the way small
businesses integrate disconnected systems , automate manual processes and
improve business performance. SBTI also provides
technology developers and vendors with market intelligence and knowledge to
ensure the development of products that meet the needs of small businesses.org or call
(408) 494-0212. The combination of cMango and UWIP allows for the
new entity to better service the service management user community with
increased technical and business process skills.

consultants focus

making efforts to
bring together their financial, marketing and operational systems.

-- Small businesses have good data infrastructures, but rarely use them
to share knowledge. Qualified survey
respondents were 1,083 small businesses in the United States with 1-300
employees and less than $100M annual revenues. I am particularly excited about
the increased promotion of the custom-built HR and Disability Management
applications that we can now more actively educate the user community on,"
said Doug Tanner, President and CEO of UWIP .

business focus

Survey respondents underscored that cost
is the primary decision factor in the acquisition of technology tools,
followed by ease of implementation and use.
For more information, visit http://www.

consultants elsewhere

sbtechnologyinstitute.S. SBTI provides information technology awareness,
education, consulting , and support services to businesses with 1 to 300
employees, with a focus on disadvantaged categories .
cMango, The Services Management Company,
announced today the acquisition of the assets of Ultimate Workflow
Integration Partners (UWIP), a leading provider of Remedy AR System
Consulting Services and creator of Rem-Mail (Email Enhancement Module for
the Remedy AR System).uwip.com/.

clearly content

e developers

Principals are most often the decision makers and they tend to rely heavily
upon their personal knowledge and traditional media sources (89 percent),
but also place growing importance on alternative resources, such as the
opinion of their peers (85 percent), other users (47 percent), value added
resellers (16 percent) and consultants (37 percent).

6 clearly

Based on a 2004 study sponsored by SAP AG to understand
information technology (IT) adoption trends, SBTI confirmed that small
companies in the United States are embracing new approaches to integrate
and automate their core business processes and systems.htm), integrated Business
Management Applications interact with the critical functions of the
business, providing managers with the key benefit of accessing
comprehensive, consistent and timely information across their entire
operation. The
trend to integrate technology tools across multiple business functions is
evident with 27 percent of small businesses in the U.

-- Cost is the leading driver of Business Management software purchasing
decisions among small businesses.org.

categorized software

com

About UWIP

UWIP is a proven leader in cutting-edge ITSM technology built on BMC
Software's Remedy AR System platform.

software elsewhere

The report was sponsored by
SAP, the world 's leading provider of business software solutions, as part
of its efforts to advance the study and understanding of small and midsize
business market trends. www.

8 9

Integrated business systems and automated
processes are no longer the exclusive domain of large companies, according
to a report by the Small Business Technology Institute (SBTI), a non-profit
organization that fosters technology education and adoption among small
businesses.org/mi/research. This is evidence of an
extremely pragmatic and business-driven approach to technology choices.

Download a complimentary copy of the report and learn more about market
intelligence from the Small Business Technology Institute at
http://www.sbtechnologyinstitute.

commerce should

6 should

This results in actionable insights into marketing
effectiveness , operational efficiency and financial performance.

All trademarks are the property of their respective owners.

"The experience, talent, and credibility of UWIP will greatly enhance
cMango's ability to provide our customers with the finest IT Service
Management products and services. With offices and consultants in all the
world's major markets; United States, United Kingdom, Singapore, India and
Middle East, we are uniquely positioned to service you having completed
numerous engagements around the world.

content management

Knowledge and product fit are the
most critical factors in driving successful technology adoption.

"UWIP is very excited about the acquisition and the added opportunities
available to our combined organization.