TMC offers live and online certification programs through TMC
University .

Publishing Writers/Business Editors/High-Tech Editors

NEW YORK----CRM Media, LLC, publisher
of industry-leading trade publication, CRM magazine, today announced
the general availability of CRM magazine's 100th issue.

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Fitch Ratings Publishes Spanish Version of Latin America Quarterly

'Informativo Trimestral Latinoamericano' provides discussion and
analysis of trends affecting the credit ratings of Latin American
corporate, public finance, financial institutions, and structured
entities. ClickFox has
demonstrated to the editors of Customer Inter@ction Solutions that its
products or services have gone the extra mile to help improve both the
customer experience and the ROI for the companies that use them," said Nadji
Tehrani, executive group publisher and editor -in-chief of Customer Inter@ction
Solutions.

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About ClickFox
ClickFox is the industry 's first customer behavior intelligence solution
for optimizing self-service systems.

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com for details.
CRM is a business technology magazine written for C-level managers in
corporate , sales, marketing, service, and information technology.

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Through ongoing application of the
ClickFox customer behavior intelligence system, companies can dramatically
reduce operational costs, improve customer satisfaction and revenue generation
and enhance the overall interactive customer experience . To honor this
milestone the June 2005 issue of CRM magazine delivers 100 proven
ideas for planning and executing a company-wide customer relationship
management (CRM) strategy.

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ClickFox Receives Customer Inter@ction Solutions(R) Magazine's 'Product of the Year' Award for 2004

TMC(R)
is also the first publisher to test new products in its own on-site
laboratories, TMC(R) Labs. Visit
http: //www."
That's why CRM magazine editors combed through eight years of
industry coverage and spoke with industry pundits and CRM project
managers to reveal 90 great ideas and 10 not-so-great ones .
Together with the magazine's Web site, destinationCRM.

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Among many topics, this issue offers a review and outlook of the
Latin American banking sector. The final 10 tips
reveal mistakes worth avoiding.
For more information, visit destinationCRM.

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"We are thrilled to receive this award ," stated Tal Cohen, president and
co-founder of ClickFox.

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com, and the online
publications SIP (TM), Speech-World(TM), VoIP Developer(TM), WiFI
Telephony(TM), WiMAX(TM), Alternative Power(TM) and BiometriTech(TM).com, live Web
events, and custom media products, CRM magazine provides business
leaders the information they need to reach their strategic objectives
through tactical implementation of CRM process and technology.

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fitchratings.tmcnet.com
and CRM magazine are properties of CRM Media , LLC.

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In contrast to the past two years,
Latin American bank ratings were remarkably stable in 2004 , with
positive trends overall driven by changes in the political, economic,
and banking environments in various countries.

The Product of the Year Award winners for 2004 will be published in the
January 2005 issue of Customer Inter@ction Solutions magazine.

About TMC(R)
Celebrating more than 30 years as a leading publisher, Technology
Marketing Corporation (TMC(R) ) publishes Customer Inter@ction Solutions(R) and
INTERNET TELEPHONY(R) magazines, Web portal TMCnet .

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Also in this edition are a feature article on the growth of
Brazilian railroads, toll road securitizations in Mexico, and a review
of Venezuela's insurance sector. "The market has been very receptive to ClickFox's
ability to provide never-before-seen insight into how customers are
interacting with self-service applications. ClickFox's unique software modeling
solutions enable its customers to translate complex customer interactions
across multiple self-service channels -- such as interactive voice response
(IVR), speech recognition, websites, kiosks and customer relationship
management (CRM) systems -- into fact-based decisions that optimize channel
and cross-channel business performance .

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"
"Each year Customer Inter@ction Solutions magazine bestows its Product of
the Year awards on companies that have demonstrated excellence in
technological advancement and application refinements . So
naturally, laying the groundwork for a company-wide, customer-centric
strategy can be daunting .

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Business Editors

NEW YORK----Fitch Ratings has
published the latest installment of the 'Informativo Trimestral
Latinoamericano.com publishes more than 14 online newsletters.

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Our clients use this insight to
continually improve upon the experience for their customers, while lowering
the cost of serving them.

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"The people, process, and technology associated with CRM efforts are
deeply entrenched in and dependent on many areas within an enterprise,
spanning sales, marketing, and customer service departments.
CRM magazine is the leading publication serving the field of CRM.

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TMCnet.

crossroads headline

' This is the translated version of the Latin American
Quarterly newsletter published in April.

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CRM Magazine Ships Its 100th Issue; Milestone Publication Reveals 100 Proven Ideas in Company -Wide Customer Relationship Management Strategies.

com.

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ClickFox Honored for Outstanding Innovation

ATLANTA, ClickFox announced today that it has
received the 2004 Product of the year Award by Customer Inter@ction Solutions,
Technology Marketing Corporation's leading publication in the CRM, call center
and teleservices industries since 1982(TM).

computerworld definitive

It is available on the Fitch Ratings web site under Public
Finance Sector', 'Sovereigns', and 'Newsletters' at
'www.com

"Our longstanding and expansive coverage of the CRM industry
reveals much about the pervasiveness and importance of CRM strategies
in business today," says David Myron, editor-in-chief of CRM magazine .

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This award further validates that the industry
press understands and supports our vision. TMC (R) produces INTERNET TELEPHONY(R) Conference +
EXPO, VoIP Developer Conference(TM) and Global Call Center Outsourcing
Summit(TM). The first
90 ideas range from technology tips to business process management
advice for planning and executing a CRM strategy. "We believe the companies following
many of these strategies are the ones truly committed to long-term CRM
success," Myron says.

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DestinationCRM .