PlanGraphics' experience with spatial information systems and
e-services capabilities provides a critical discriminator among other IT
consulting and integration firms. The privately held, Colorado-based
company was founded in 1996. 127
bwing@pcpinpoint.com

Stevens and Lori Bayless
have joined the company's geographic information system (GIS) services
staff .

consultant technical

PRESS RELEASE PlanGraphics to Review Winnipeg Department's GIS Data Model

," says Bob Wing , Chairman and CEO of Distinctive Technologies.127

Media Contact:
Bob Wing
303-439-8650 ext.

data resumes

, and regional offices in Maryland, Colorado and New York. Its new technical support process reduces support time
by as much as 75%.

PlanGraphics, founded in 1979, is a full life -cycle systems
integration and implementation firm providing a broad range of
services in the design and implementation of information technology in
the public and commercial sectors.

telecommunications helpdesk

, Distinctive Technologies'
announced today that it has completed development and deployment of it's SDOC
(Service Desk Operations Center) help desk software. Stevens joins the company as a geospatial analyst.

technology cvs

PlanGraphics, Inc.com.

technology programming

This work supports the successful operational GIS
program of the department , which provides users with a wide range of water,
sanitary sewer and storm sewer utility data and applications.

PlanGraphics Adds Two to Staff

Before joining PlanGraphics, she worked as an
independent GIS consultant., and regional
offices in Maryland, Colorado and New York.

business programming

programming data

Distinctive Technologies has developed and launched a new patent pending
support process and technology platform that revolutionizes the way customer
service is delivered. Stevens holds a bachelor's degree
in environmental geography from the University of Louisville. PlanGraphics' experience with
spatial information systems and e-services capabilities provides a
critical discriminator among other IT consulting and integration
firms.

warehouses data

New Technology Uses Automated Process to Increase Call Center Efficiencies

LOUISVILLE , Colo.

center technology

Distinctive Technologies is a leading provider of call center service and
support for consumer and business PC's.

network development

Christi L.

databases network

Through extended use
with PC Pinpoint, its award winning computer support product, the SDOC has
demonstrated measurable increases in technician efficiencies.

About Distinctive Technologies, Inc.

helpdesk cvs

The project has three main goals:

-- Review the current data model and recommend changes to meet future
user needs. PlanGraphics has recently announced its intent
to merge with ICEWeb (OTC:ICEW), a leading provider of integrated
enterprise networking and security solutions, content delivery
software, and related professional consulting services.

management helpdesk

This assignment
follows previous consulting projects in which PlanGraphics supported the
department's migration to its current Intergraph/Oracle platform, as well
as conversion of water and sewer connection data. By utilizing
automation and changing the support process, our products and services make it
feasible to gain the same economic advantages while keeping your call center
in the U.S. By integrating people and technology to increase call
center efficiencies, Distinctive Technologies is reducing dependencies on
overseas call centers. This reduction results in increased customer satisfaction
and reduced costs.plangraphics.

consulting employment

PlanGraphics has headquarters in
Frankfort , KY.----PlanGraphics, Inc.com.

business programming

Distinctive Technologies Saves Call Center Jobs

PlanGraphics has headquarters in Frankfort, Ky.

commerce consultant

PlanGraphics, founded in 1979, is a full life-cycle systems integration and
implementation firm providing a broad range of services in the design and
implementation of information technology in the public and commercial
sectors. Enhancement's
to the software now enables the delivery of these efficiencies within any call
center model. While at LOJIC, she perfomed a variety of training,
consulting, and technical support services, as well as developing
application and database solutions.

databases network

Peter Croswell of PlanGraphics will manage the project.
Distinctive Technologies is an outsource service provider who supports
PC's, consumer electronic devices, software and a myriad of additional
products and services. Consumers and small businesses can learn more about
Distinctive Technologies efforts to save call center jobs by visiting the PC
Pinpoint computer service website at: http://www. To learn more about partnership opportunities
email bwing@pcpinpoint .

network administration

She
worked for 11 years as a GIS specialist/application analyst for the
Louisville and Jefferson County Information Consortium (LOJIC) in
Louisville, Ky.

cvs systems

-- Examine the requirements and technical approaches for integrating the
department's GIS with other spatially referenced systems and databases that
are now maintained separately from the department's GIS program.plangraphics.com.

Business Editors/Technology Editors

FRANKFORT, Ky.
(Pink Sheets: PGRA) announces that Christi L.

consulting individual

(OTC: PGRA) will help the
Winnipeg, Manitoba, Water and Waste Department review its geographic
information system (GIS) data content, data integrity, and system
integration requirements.

development telecommunications

helpdesk application

-- Identify problems with data quality and recommend ways to correct
them. On
the Web: www. Its integrated service products have combined leading
edge, state-of-the-art support tools, call center processes, self -help and
automation into a simplistic process for support.

call development

"We have developed a new process for help desk and technical
support that changes the economics of the outsourcing model.pcpinpoint.com or call 303-439-8650 ext. She is a
2004 graduate of Tennessee Technological University with a bachelor 's
degree in geology.

application call

Lori Bayless joins PlanGraphics as a research analyst. On the Web:
www .

telecommunications databases