However, companies and
supply chains lack the formal management structures, technologies, and related
training to utilize the required real-time information on a daily basis.
Members can even use speech to order AAA's sophisticated TripTik(R) maps
and travel guides for a cross-country drive by speaking a beginning and ending
address, as well as the dates they are traveling. "This
helps companies turn their communications into a competitive advantage,
enhancing customer satisfaction and workplace mobility , while introducing new
avenues to cost-savings.

turla slacker

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"
Companies all along the supply chain are being dramatically stretched to
meet consumers' demands for more information and customized services .
AAA of Minnesota/Iowa incorporated Avaya speech self-service applications
to help traveling motorists in need, vacationers planning holiday trips and
other callers requiring fast service and accurate information.
"After incorporating Avaya's speech self-service into our business, we are
seeing more members using automated self-service -- and using it to
completion," said Joe Alessi, vice president of marketing and information
technology for AAA of Minnesota/Iowa.

We look forward to reviewing your site for inclusion in the directory!

disruptive overload

Significant revenue growth can be captured by those in the supply chain who
are able to value-add information and services to their physical products,
without overburdening their employees and operations.
For more information on Avaya's speech-enabled solutions, please visit:
http://www.avaya.

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"
BeyondVia is headquartered in Atlanta, Georgia."
According to Alessi, Avaya speech self-service solutions also enable AAA
of Minnesota/Iowa to secure significant new cost-savings. AAA of Minnesota/Iowa is a prime example of how
today's companies are transforming through communications to make people more
productive , processes more intelligent and customers more satisfied.com/speech.

procrastination trapper

trapper prioritization

Its president and
founder, Mark Grace, has spent the last twenty years helping companies manage
large amounts of data through easy-to-use, real-time decision tools.

AAA of Minnesota/Iowa Transforms Contact Center Operations with Avaya Speech Self-Service

- Speech-enabled solution helps auto club speed access to key emergency
roadside applications, improve customer satisfaction and save money

- Avaya and DeveloperConnection partners provide customized
voice-recognition applications to serve company 's unique needs

BASKING RIDGE, N. Using natural,
spoken commands, members are able to call AAA of Minnesota/Iowa and use their
phone or cell phone to renew and upgrade memberships, request travel materials,
get account balances or reach departments such as travel or insurance services . At the end of this automated
process, AAA will prepare and mail the appropriate TripTik maps, tour books, a
trip itinerary and directions, and other related travel material.

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Avaya's solution speeds service for our busy members and
frees up our highly-skilled agents to handle more of the priority roadside
assistance calls they are trained for.

About Avaya
Avaya Inc.

yager prioritization

BeyondVia
expertly balances the delicate real-time relationship between making best
decisions and managing the impact of subsequent actions on all processes in
the supply chain. Each call handled by
Avaya speech self-service saves the organization approximately $2 compared to
those fielded by a live agent .

If time management training is your specialty, or is an integral part of your service offerings , then feel free to submit your site.

zeigler tangible

Mark Grace, president, BeyondVia, says, "We work side-by -side with key
managers in several functions in each of the major companies in the supply
chain to reach higher efficiencies and customer acceptance as measured by
actual real-time performance compared to best practice.

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BeyondVia LLC Links Companies Customers and Supply Chains

He has
worked with Fortune 100 companies, major retailer and restaurant chains, and
some of the largest manufacturers in the U.

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S.

This category is designed for individuals and organizations who offer training in time management to businesses, organizations, and/or individuals.

brandau measurable

Most recently, he sold his interest in his sensor
service business to a multinational corporation.

prioritization zeigler

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ATLANTA, BeyondVia LLC transforms organizations
and product supply chains Beyond their current efficiency, effectiveness, and
quality Via easy -to-use graphical decision making and advanced stewardship
communication processes.
The company also counts on voice automation to let members calling roadside
assistance update their status, find out estimated time for help to arrive or
cancel calls. Focused on businesses large to small, Avaya is a world leader in
secure and reliable IP telephony systems and communications software
applications and services.

ibt productivity

With more of the club's routine member services and transactions now
automated using speech, AAA's top-tier agents are free to handle a greater
number of more complex requests and critical calls, including those for travel
planning services and roadside assistance.
Consultants from Avaya Global Services helped AAA of Minnesota/Iowa
integrate speech into its existing Avaya contact center operations, which
includes an Internet protocol-enabled Avaya network linking agents at the
organization's Twin Cities regional headquarters with branch offices in Des
Moines and Battendorft, Iowa. designs, builds and manages communications networks for more
than 1 million businesses worldwide, including over 90 percent of the FORTUNE
500(R).

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Grace says, "BeyondVia has the necessary technologies and stewardship
approaches to help process owners and supply chains continually make
successful improvements and spread them throughout the organization.avaya.

productivity sherpa

to develop and execute critical
decision making systems.J.

clutter measurable

BeyondVia transforms a physical products company into a
value company linked directly with the supply chain on products, information
and services.

karla brandau

This speeds service to AAA members,
while boosting employee satisfaction among agents who are trained to handle
more detailed interactions and help members in need.
"Avaya works with organizations like AAA of Minnesota/Iowa to integrate
speech communications into the heart of their business," said Eileen Rudden,
Avaya vice president, enterprise communications applications division ."

Details on the AAA of Minnesota/Iowa Implementation
The speech self-service solution Avaya delivered to AAA of Minnesota/Iowa
is powered by Avaya Interactive Response, the company's award-winning software
platform for voice and speech applications and a key component of Avaya's
suite of MultiVantage(TM) Communications Applications.

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"We have seen a measurable improvement
in customer satisfaction by using automated speech, compared to the previous
touchtone system. This creates a single virtual contact center
operation that is centrally managed to support Avaya MultiVantage applications,
including the industry-leading Avaya Communication Manager IP telephony
software .

prioritization tangible

(NYSE: AV), a leading global provider of business communications software,
systems and services, which transformed AAA of Minnesota/Iowa's contact center
operations through voice automation . Driving the convergence of voice and data
communications with business applications -- and distinguished by
comprehensive worldwide services -- Avaya helps customers leverage existing
and new networks to achieve superior business results.

assume clutter

An added
benefit is that best approaches are rapidly spread throughout the organization
and the supply chain using the same stewardship technologies. To achieve this
goal, the organization chose a speech self-service application from Avaya Inc.

slacker infuses

and MINNEAPOLIS ,
When AAA of Minnesota/Iowa sought to enhance customer service, it required a
self-service solution that could support a range of customer needs --
including key roadside assistance requests and trip itinerary creation -- all
while driving new cost-efficiencies throughout its business. This implementation
also features voice recognition applications custom-designed for the auto club
by Nuance and Gold Systems, both members of the Avaya DeveloperConnection
program which promotes the development, compliance testing and co-marketing of
innovative third-party products compatible with standards-based Avaya
technologies.com.

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Our unique and
proprietary decision tools accurately pinpoint what the function 'should-do,'
and our advanced stewardship technologies 'check' what has been done. For more information
visit the Avaya website: http://www.

cirillo assume

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