Research and Markets: Total Voice Business Investment in Australia/New Zealand Forecast to Grow From $20m in 2003 to Nearly $100m by 2008

It is noted that annual
growth increases year-on-year until 2007, at which point revenues will crest,
in conjunction with market maturity and a likely shift in the economic cycle.com
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Reasons to Purchase:
- Learn about how voice automation has flourished in Australia / New
Zealand.researchandmarkets .newscom.

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Research and Markets: Market Demographics For Voice Facility Managed Services in Australia

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newscom.com/cgi-bin/prnh/20040820/RESEARCH )
This brief describes the state of voice business in Australia and New
Zealand, concentrating on the main vertical markets using speech technology ,
market sizing and strategic recommendations.
- Understand the key verticals in which to sell voice solutions.com/reports/c15573 ) has announced the addition
of Market Demographics For Voice Facility Managed Services to their offering. With this in mind, we have elected to publish its demographic
analysis as part of our Research Note series.

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com/reports/c17127) has announced the addition
of A Market Without Scepticism -- An Analysis Of Speech Automation Adoption In
Australia / New Zealand to their offering. In conjunction with economic growth in both
markets, unemployment rates have fallen lower than those found in many other
industrialized countries.
With nearly two million handsets under management, Voice Facility Managed
Services represent a significant proportion of Australia 's business telephony
market.researchandmarkets.

systems information

Report Highlights:
Comparatively , Australia / New Zealand is a costly region in which to
employ contact center agents.

It includes an analysis of:

- The relative size of TDM, Hybrid and Pure-IP telephone systems markets;
- Growth prospects for Hybrid and Pure-IP systems; and
- Remaining Lifespan of TDM systems.com/reports/c15573

Laura Wood
Senior Manager
Research and Markets
press@researchandmarkets.

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researchandmarkets. DUBLIN, Ireland, Research and Markets
(http: //www.

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The total voice business investment in Australia / New Zealand will grow
from just over $20m in 2003 to nearly $100m by 2008.

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The report covers the total market size of voice technology in Australia
and New Zealand.
Due to the mature nature of the Australian voice business market , vendors
can realistically develop solutions specifically geared toward particular
industries .
- Gain knowledge of the growing SME voice deployments in Australia / New
Zealand.

This 18-page report features 13 Figures and 2 Tables.

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com/reports/c17127

Laura Wood
Senior Manager
Research and Markets
press@researchandmarkets.

Market Demographics for Voice Facility Managed Services also discusses:

- Interconnect technologies used by Voice Facility Managed Services;
- Voice Facility Managed Services market share by provider and technology;
and
- The scalability of TDM, Hybrid, and Pure-IP systems.

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For more information visit
http://www.
(Logo: http://www.com/cgi-bin/prnh/20040820/RESEARCH )
This report provides a detailed statistical snapshot of technologies
currently under management by Australia's 14 Australian Voice Facility Managed
service providers.
This report draws on the market demographics section of a recently
published report Industry Profile: Australian Voice Facility Managed Services.

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It reports on the relative status of TDM, Hybrid, and Pure
IP systems in the Australian Voice Facility Managed Services market, and makes
predictions for the growth of IP-based systems over the next five years.

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The key vertical markets
that currently use voice automation in Australia / New Zealand and the
industries with the best future potential are also covered in the report
together with strategic recommendations outlining the best approaches for
voice vendors to adopt when entering the Australia / New Zealand market.
While IP-based telephone systems are now part of the business telephony
landscape, this demographic analysis shows that Pure-IP systems have a very
low penetration -- capturing only 4% of the Voice Facility Managed Services
market , with Hybrid systems (able to support both TDM and IP handsets) holding
a far larger share of the market at 20% of installed handsets. It is part of a
series of "bite size" analytical documents designed to provide vital service
and competitive information at an affordable price.com
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The Market Demographics for Australian Voice Facility Managed Services
report will provide valuable data for any company considering the future of
Voice Facility Managed Services.

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DUBLIN, Ireland, Research and Markets
(http://www. It looks at how Australia / New Zealand sit proportionately
to other APAC markets in terms of voice investment.