com. (Nasdaq: BRKT). All other trademarks are the
property of their respective owners.

telecontrol rfps

Brooktrout, Brooktrout Technology, TR1000, and New Network are trademarks
or registered trademarks of Brooktrout, Inc.

teleservices followup

"
The TR1000 is a standards-based, board-level speech processing platform
specifically designed to support a broad array of speech recognition and IVR
applications. The management and staff at PAPLUS has a thorough
understanding of technology (telephony, telephone systems and computers), both
hardware and software, business applications and the ability to blend them
together to address a customer's unique requirements and environment.

About Brooktrout Technology
Brooktrout Technology is a leading supplier of media processing , network
interface, call control and signal processing products that enable the
development of applications, systems and services for both the New Network
(packet-based) and the traditional telephone (TDM) network.

inbound telemarketing

brooktrout.

"With Aspect's contact center technology," Spath continued.

About Cabela's

Cabela's Incorporated, headquartered in Sidney, Neb.

salespeople telesales

"

Cabela's Counts on These Contact Center Solutions

The Aspect CallCenter ACD, from the Aspect Signature product line, is a
call-handling system that has the ability to process as many as 200,000
inbound and outbound calls per hour, routes calls according to agent skill
sets, simultaneously queues calls across multiple sites and provides tools
for reporting real-time and historical data. Headquartered in Westford, Mass.

teleservices inbound

The TR1000 provides a
full range of digital call controls and provides call progress analysis for
the predictive dialing system."

The competitive advantage Cabela's has gained by powering its contact
centers with Aspect Software technology is also enhanced by the overall
ease of managing the system, which has reduced downtime significantly., is the nation's
largest direct marketer, and a leading specialty retailer of hunting,
fishing, camping and related outdoor merchandise . Through Cabela's established direct
business and its growing number of destination retail stores , it offers a
wide and distinctive selection of high-quality outdoor products at
competitive prices while providing superior customer service.,
Aspect Software has operations across the Americas, Europe , Africa, the
Middle East and Asia Pacific.

This category will also list outsourcing companies such as service bureaus.

salespeople rfqs

Aspect eWorkforce Management, from the Aspect Performance Optimization
product line, creates detailed agent work schedules based on call volume
forecasts, shift templates and employee preferences; assigns these
schedules to agents, taking their skills, experience, work preferences and
other business-determined criteria into consideration; records exceptions
as they become known; and continually tracks performance. We believe in using the power of technology to positively
transform the customer-company experience.

predictive teleservices

The Brooktrout and Predict Ability Plus
offering reduces system complexity and can save thousands of dollars by
eliminating the duplication of technology found in a traditional predictive
dialer configuration.80 billion in revenue in fiscal 2005.aspect.

salespeople issi

faneuil solus

Predict Ability Plus Selects Brooktrout's Speech Product for Inbound / Outbound Call Center Management Solution

Ranging from 2 to 60 channels per board, the performance and
flexibility of this feature-rich media processing platform allows systems to
scale in both density and functionality to meet the current and evolving needs
of advanced enterprise applications.

PRESS RELEASE Aspect Software's Contact Center Solutions Just What Cabela's Ordered

ivr tabulation

, a leading supplier of media processing and call control
products , today announced that Predict Ability Plus, a developer and provider
of innovative call center productivity software, now supports Brooktrout's
TR1000(TM) speech boards on its Performer TrueCTI Predictive Dialing System.paplus. The flexibility and
reliability of the Aspect Software solution lets Cabela 's make any
necessary system updates easily while maintaining efficient operations. That belief has led us to accept
the challenge of developing the world's most reliable automatic call
distributors (ACDs), most trusted dialers, most widely-used and respected
workforce management (WFM) solutions , most flexible voice self-service
systems and the industry's first and most comprehensive unified ,
multi-channel contact center solution.

Note: Aspect, Aspect Software, CallCenter, Enterprise Contact Server and
eWorkforce Management are trademarks or registered trademarks of Aspect
Software , Inc.

ivr teledata

For more information, visit
http://www.com

dialers captel

PAPLUS combines proven, leading-edge technology
with real world applications to solve unique business requirements and
equipment interface issues.

clientel marketlink

newscom. Brooktrout Technology is a
subsidiary of Brooktrout, Inc.

Contact:
Michel Liro Jason Stringer
Brooktrout, Inc Stringer Sales + Marketing
(781) 433-9525 (978) 812-4094
mliro@brooktrout.
Aspect Software, Inc. We don't want our customers to
experience long wait times, so we have to have the appropriate number of
agents on hand at any given moment to handle the call volume, which can
fluctuate dramatically due to seasonal marketing campaigns and catalog
drops," said Ron Spath, vice president of customer relations, Cabela's.
More uptime means a better customer experience. Each day,
thousands of in-house and outsourced contact centers around the globe
conduct more than 125 million customer interactions using Aspect Software
products. For more information, visit www.

issi telecontrol

For more
information , visit http://www. These capabilities have helped our agents
consistently answer more than 80 percent of calls received within 20
seconds -- despite the very dynamic nature of our environment.
Uptime is crucial for Cabela's since the majority of its sales are from
callers dialing a single phone number to place orders. Aspect
Software is proud to support its winning strategy.

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About Aspect Software

Aspect Software, Inc., in the United States and other countries.

teleservices predictive

"We partnered with Brooktrout for our Performer Suite to help us drive the
market for predictive dialing," said Gary Steeves, CEO of Predict Ability
Plus.

teleplaza telemarketing

Since the company's
founding in 1961, Cabela's has grown to become one of the most well-known
outdoor recreation brands in the United States and has long been recognized
as the World's Foremost Outfitter. Cabela's also
issues the Cabela's Club VISA credit card through which it offers a
related customer loyalty rewards program as a vehicle for strengthening its
customer relationships.com.

inbound followup

(Logo: http://www.com/cgi-bin/prnh/19990806/BRKTTECH )
The Performer TrueCTI Predictive Dialing System is used in areas such as
collections, telemarketing and fund raising to maximize the time an agent is
on the phone by minimizing the overhead associated with the calling process. PAPLUS'
solutions fully integrate into virtually any geographically dispersed and
technologically diverse environment.

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Predict Ability Plus' Performer TrueCTI Predictive Dialing System is a
flexible, adaptable and highly scalable software solution that delivers a
fully integrated dialer, IVR, call monitoring and management platform for
small and large call centers. "The TR1000 design made it easy for us to develop an integrated
solution that supports a wide range of PBX vendors like Inter-Tel, Nortel,
Siemens, AVAYA and a host of others., the founder of the contact center industry , is the
world's largest company solely focused on providing proven, innovative
contact center products and services that enable the key business processes
of customer service, collections, and sales and telemarketing.

faneuil telecontrol

Aspect
Software's solutions have enabled Cabela's 1,500 agents to handle large
call volumes more efficiently, while maintaining higher service levels.

"Aspect Software understands that customer service is a core value for
Cabela's. Its contact centers are not cost centers but revenue-generating
powerhouses that need technology infrastructure supportive of consistently
optimal performance," said Ralph Breslauer, executive vice president of
sales and marketing, Aspect Software.

The Aspect Enterprise Contact Server, from the Aspect Signature product
line, provides advanced routing for the multi-site, multi-channel contact
center. Although Cabela's has yet to take advantage of all its
functionality, the software makes it possible to blend voice, VoIP, e-mail
and interactive Web contacts into a single, centrally managed universal
queue, apply the same business rules to all contact channels, deliver CTI
screen pop with e-mail and interactive Web contacts, as well as with voice
calls, and operate multiple sites as a single virtual contact center.

This category is for those that are looking for products and services that they can use in their call centers, customer care departments and help desks.

circulations rfps

Brooktrout's TR1000 speech platform connects the Performer TrueCTI
Predictive Dialing System to the telephone PBX/ACD and handles all media
processing and call control for use by the application.

About Predict Ability Plus
Predict Ability Plus, located in Lunenburg, Massachusetts was founded in
1995 and has provided technology-based Call Center Solutions for numerous
small and large enterprises. "Cabela's can
route calls according to our agents' skill sets, simultaneously queue calls
across our five sites, provide easy access for our agents to customer
history stored in our databases, determine staffing requirements in advance
and make real-time adjustments.

clientel outbound

The system will "predict" when and how many additional numbers are to be
dialed in order to transparently, efficiently and as fast as possible deliver
a new contact to agents when the next call is requested.

"Part of our strategy is that every customer calling Cabela's receives
personal service from a live agent.

outbound teleservices

, the world's largest
company solely focused on the contact center, announced today that
Cabela's, the World's Foremost Outfitter of hunting, fishing and outdoor
gear, is generating revenue, reducing customer wait times and increasing
employee productivity in its contact centers with the aid of Aspect
Software's customer service solutions.

Catalog sales are a major source of income for Cabela's, which circulated
more than 120 million catalogs with over 76 separate titles and reported a
record $1. The contact centers that
process product orders are vital to the company's success. "This retailer has grown to become
one of the most well -known outdoor recreation brands in the United States
because of its attention to product quality and customer service.

ivr captel

Provides Customers with Call Progress Analysis to Improve Business Performance

BOSTON, NARCA, Booth 39, Brooktrout
Technology, Inc.com. The Company's
strategy is to partner with its customers and collaborate closely with them to
help expand their existing business and expand into new markets.com Jason@stringer-sm. All other
trademarks or trade names are the property of their respective owners.