"
CallCenterAnywhere is a comprehensive and pre-integrated browser-based
solution for contact centers.

We are pleased to be working with
MCI to offer these applications to a broad base of enterprise clients and to
support MCI transport on our network," said David Weiden , senior vice
president of marketing at Tellme.

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Customer
Interaction Solutions magazine, a leading publication in CRM, call centers and
teleservices since 1982, is published by Technology Marketing Corp.

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Telephony@Work Receives Customer Interaction Solutions(R) Magazine's 'CRM Excellence' Award for 2005

"CallCenterAnywhere enables companies to
deliver world-class customer service on the phone , fax and Internet. Relationship Expands MCI's Contact Center Capabilities; Benefits Large
Businesses and Government Agencies

ASHBURN, Va. (Nasdaq: MCIP)
today announced an agreement with Tellme Networks, Inc.

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The communications typically involve such things as product information, technical support, live messaging, ordering, and telemarketing.

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Business empowerment is core to everything we do at Telephony@Work. Its award-winning
CallCenterAnywhere solution is deployed in both single and multi-site contact
centers across the spectrum of Fortune-class companies , government and in
mission-critical service provider networks.

About MCI
MCI, Inc . For more information, go to http://www.

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MCI Speech Solutions is a suite of hosted voice services that enable
organizations to increase customer service capabilities without costly
investments in software or hardware.mci.

telesales call

Services based on VoiceXML help
businesses to extend the reach of their Web-based applications to anyone with
a telephone, making their existing operations more ubiquitous .

Call centers are service operations that handle routine communications by telephone, email, fax, or other electronic means, between an organization and outside parties.

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It also enables
all technology -driven contact center business processes to be modified on
demand at a local or global level, empowering companies to optimize resources
and application performance in real-time in response to changing business
conditions.com.

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.
The CRM Excellence Award winners for 2005 will be published in the June
and July issues of Customer Interaction Solutions magazine.

About Telephony@Work
Telephony@Work, Inc. Customers can achieve efficiencies by leveraging
their existing Web infrastructure to answer calls, increase automation using
speech recognition technology as the primary , self service interface and
provide callers with a personalized customer experience that also reflects a
company's distinct brand.

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, Telephony@Work, the market
leader in carrier class contact center technology, announced today that
Customer Interaction Solutions(R) magazine has honored Telephony@Work as a
recipient of the CRM Excellence Award for 2005. The company's multi-tenant
CallCenterAnywhere technology enables contact center technology to be
centralized while preserving and enhancing local autonomy.

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This lets front-line
managers resolve local operational bottlenecks before they impact on revenues.

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telephonyatwork."
By adding Tellme's capabilities to its suite of hosted voice services , MCI
is able to offer large enterprise customers in select markets an end-to-end
contact center solution and expedite the roll-out of more sophisticated
Internet-based services.

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CallCenterAnywhere is the industry's only
multimedia IP Contact Center solution that can adapt to changing needs in
real-time in response to changing queue conditions and unanticipated business
demands -- in order to maximize both revenues and customer satisfaction.

MCI And Tellme To Deliver Internet-Based Contact Center Solutions

(Nasdaq: MCIP) is a leading global communications provider,
delivering innovative , cost-effective, advanced communications connectivity to
businesses, governments and consumers.

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"Telephony@Work has demonstrated to the editors of Customer Interaction
Solutions that CallCenterAnywhere has substantially improved the processes of
their clients' businesses by streamlining and facilitating the flow of
information needed for companies to retain their most precious asset ., MCI, Inc. This combination means MCI customers can take advantage
of Tellme's Internet-based and carrier-grade network to power their customer
service phone numbers.

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their
customers," said Nadji Tehrani, founder and chairman of TMC, publishers of
Customer Interaction Solutions magazine. It also
empowers companies to centralize their technology resources to support diverse
locations, while allowing local front -line managers to optimize their own
technology-driven business processes in real-time. For more information, please visit http://www. With the industry's most expansive
global IP backbone, based on the number of company-owned points of presence,
and wholly-owned data networks, MCI develops the converged communications
products and services that are the foundation for commerce and communications
in today's market.

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Using the latest multimedia technology
and intelligent network routing, MCI helps businesses provide their customers
with a positive experience in a cost-effective environment.

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MCI is also upgrading its speech technology capabilities across its
existing platforms to address the needs of all its contact center customers.

telemarketing telecoms

to offer
Internet-based contact center solutions to large enterprise customers in
financial, insurance and healthcare industries and the government sector.

ivr outsourced

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CallCenterAnywhere(TM) Singled Out for Helping Companies Improve Customer
Relationships

LA JOLLA, Calif. It provides all infrastructure for and applies
skills-based routing to all forms of communication, including PSTN and VoIP
phone calls, chat sessions with Web collaboration, email with automated
analysis and response, voice over Web calls and Web call backs.

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"We are at the very beginning of what is possible on the phone when you
power the conversation with Internet data.
The implementation of VoiceXML 2.com.

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The two companies are now jointly selling customer self-service solutions
running on Tellme's network and integrated with MCI's routing platform for
live agent support. "Our relationship with Tellme
complements more than 10 years of MCI contact center experience by expanding
our portfolio to deliver powerful applications that address the requirements
of some of our largest customers.

0 and software upgrades to its speech
offerings will allow MCI to more efficiently create voice applications that
work together with an organization's website.

geographically call

.
"We are honored to be recognized by this industry award," said Eli
Borodow, Telephony@Work's CEO.
"Businesses are embracing Internet -based contact center solutions to
enhance their customer service operations," said Nancy Gofus, senior vice
president of MCI Product Management.

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is the worldwide leader in adaptive IP contact center
technology for enterprises and service providers.

centralized geographically

The solution
also includes unified messaging , blended predictive/preview dialing, IVR, call
recording/logging, and more.

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