, a leading supplier of media processing and call control
products, today announced that Predict Ability Plus, a developer and provider
of innovative call center productivity software, now supports Brooktrout's
TR1000(TM) speech boards on its Performer TrueCTI Predictive Dialing System.

Businesses which offer software products that support the enterprise and carrier telecommunications industries.

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For further information, please contact
Kristina Menzefricke
Corporate Communications
Frost + Sullivan
DDI: +44-207-343-8376
kristina.

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"
Aspect Uniphi Suite is representative of the contact centre industry
shift towards next-generation solutions with open standards-based software
products used to manage all customer interactions. The Brooktrout and Predict Ability Plus
offering reduces system complexity and can save thousands of dollars by
eliminating the duplication of technology found in a traditional predictive
dialer configuration .
(Logo: http://www.

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Aspect Communications Wins Product Development Leadership Award for Aspect Uniphi Suite

"
Aspect launched Uniphi Suite, which supports both PSTN and IP switches,
in October 2004 to a very receptive industry that continues to honour it with
awards, including Product of the Year. Future releases
will include adapters to communicate with the network infrastructure from
3Com Corporation, Avaya Inc.
Predict Ability Plus' Performer TrueCTI Predictive Dialing System is a
flexible, adaptable and highly scalable software solution that delivers a
fully integrated dialer, IVR, call monitoring and management platform for
small and large call centers.

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PAPLUS combines proven, leading-edge technology
with real world applications to solve unique business requirements and
equipment interface issues. For more information, visit
http://www.

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About Predict Ability Plus
Predict Ability Plus, located in Lunenburg, Massachusetts was founded in
1995 and has provided technology-based Call Center Solutions for numerous
small and large enterprises .
Brooktrout, Brooktrout Technology, TR1000, and New Network are trademarks
or registered trademarks of Brooktrout, Inc.

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With a client list that includes Global 1000
companies, emerging companies as well as the investment community, Frost +
Sullivan has evolved into one of the premier growth consulting companies in
the world.Provides Customers with Call Progress Analysis to Improve Business Performance

BOSTON, NARCA, Booth 39, Brooktrout
Technology, Inc.
The system will "predict" when and how many additional numbers are to be
dialed in order to transparently, efficiently and as fast as possible deliver
a new contact to agents when the next call is requested.

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The foundation of this partnership approach is our Growth Partnership
Services platform, whereby we provide industry research, marketing
strategies, consulting and training to our clients to help grow their
business .paplus.com

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Aspect eWorkforce Management staffing software can also be
tightly integrated into Aspect Uniphi Suite.
A true suite of applications, the Aspect Uniphi Suite does not possess a
switch fabric.

Predict Ability Plus Selects Brooktrout's Speech Product for Inbound / Outbound Call Center Management Solution

Ranging from 2 to 60 channels per board, the performance and
flexibility of this feature-rich media processing platform allows systems to
scale in both density and functionality to meet the current and evolving needs
of advanced enterprise applications.

About Brooktrout Technology
Brooktrout Technology is a leading supplier of media processing, network
interface , call control and signal processing products that enable the
development of applications, systems and services for both the New Network
(packet-based) and the traditional telephone (TDM) network .brooktrout.

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A key benefit that Frost + Sullivan brings to its clients is a
global perspective on a broad range of industries, markets, technologies,
econometrics and demographics. (Nasdaq: BRKT ).

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"Frost + Sullivan commends Aspect Uniphi Suite for its comprehensive and
consolidated applications that interact seamlessly and provide a single point
of control of contact centre operations," said Shomik Banerjee, Frost +
Sullivan telecom analyst.newscom. Brooktrout Technology is a
subsidiary of Brooktrout, Inc.

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Frost + Sullivan Commends Aspect's Contact Centre Solution for Innovative
Excellence

LONDON, Aspect Communications Corporation
(Nasdaq: ASPT), a leading provider of enterprise customer contact solutions,
has won the 2005 Frost + Sullivan Product Development Leadership Award for
its contribution to the contact centre market in Europe, the Middle East and
Africa (EMEA ). "The fact that reputable firms like Frost + Sullivan,
which has such an in-depth grasp of the global contact centre market,
acknowledge its value is highly valid support of the product direction we 're
taking. The TR1000 provides a
full range of digital call controls and provides call progress analysis for
the predictive dialing system.

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This new solution is an advanced open standards-based contact
centre operating environment that combines communication routing, data
integration, advanced speech, reporting and analytics applications into one
tightly integrated software system.

Contact:
Michel Liro Jason Stringer
Brooktrout, Inc Stringer Sales + Marketing
(781) 433-9525 (978) 812-4094
mliro@brooktrout .

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The award recognises the uniqueness and innovative excellence
exemplified in the development of Aspect's pioneering product Aspect(r)
Uniphi Suite. At its heart is the Aspect
Uniphi Engine, which consists of technology components and interactive
processes that organise, map, drive, queue and route information and user
requests across multiple media types (voice, chat and e-mail).com /cgi-bin/prnh/19990806/BRKTTECH )
The Performer TrueCTI Predictive Dialing System is used in areas such as
collections, telemarketing and fund raising to maximize the time an agent is
on the phone by minimizing the overhead associated with the calling process. PAPLUS'
solutions fully integrate into virtually any geographically dispersed and
technologically diverse environment. All other trademarks are the
property of their respective owners.

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"We partnered with Brooktrout for our Performer Suite to help us drive the
market for predictive dialing," said Gary Steeves, CEO of Predict Ability
Plus. "The TR1000 design made it easy for us to develop an integrated
solution that supports a wide range of PBX vendors like Inter-Tel, Nortel,
Siemens, AVAYA and a host of others.

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"The integrated ACD, IVR and CTI functionality of
this system supports the transformation of 'cost centres' into 'profit
centres' by empowering management with a common set of standards-based tools
to run more productive operations that support multiple contact channels
effectively.

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menzefricke@frost. The Company's
strategy is to partner with its customers and collaborate closely with them to
help expand their existing business and expand into new markets.

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To fit their unique business needs , companies can customise the
configuration of the Aspect Uniphi Suite, which in addition to the Uniphi
Engine includes Uniphi Contact Centre (an advanced call routing application
that initially supports up to 250 agents); Uniphi Voice Portal, an advanced
interactive voice response (IVR) application; a text to speech (TTS)
application; automated speech recognition (ASR) capabilities; and a software
developers' kit., Nortel Networks Limited and Siemens AG, among
others.

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Brooktrout's TR1000 speech platform connects the Performer TrueCTI
Predictive Dialing System to the telephone PBX/ACD and handles all media
processing and call control for use by the application."
The TR1000 is a standards-based, board-level speech processing platform
specifically designed to support a broad array of speech recognition and IVR
applications. The management and staff at PAPLUS has a thorough
understanding of technology (telephony, telephone systems and computers), both
hardware and software , business applications and the ability to blend them
together to address a customer's unique requirements and environment. For more
information, visit http://www.

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"We've been very pleased with the recognition that Aspect Uniphi Suite
has garnered," said Brian Gentile, senior vice president and chief marketing
officer at Aspect. It can work on Aspect Call Centre and Cisco Call Manager,
offering support for both traditional TDM as well as IP PBXs.
About Frost + Sullivan
Frost + Sullivan , a global growth consulting company founded in 1961,
partners with clients to create value through innovative growth strategies.com.com Jason@stringer-sm.

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com.

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