The Field Service Practices (FSP) and
Professional Service Practices (PSP) Certification programs will help improve
organizations that deliver traditional break fix services, field technical
support , product implementation, system integration, and consulting services.com, or call 858. After an extensive evaluation process which included
solutions from BMC Software's Remedy, HEAT and FootPrints; Our Lady of the
Lake selected Parature's Help Desk Support Solution for their ease of use,
competitive pricing and robust feature set. Opened in 1923, the
Lake has grown from its modest beginning to a major player in healthcare,
with an outreach spanning geographical and political boundaries.

acer service

"SCP Certification raises the image of our Beijing, China call center
throughout the industry and is an excellent marketing differentiation tool,"
states Dr."
"There are now more than two hundred support organizations around the
world participating in the SCP Certification program," states Greg Coleman,
Service Strategies' vice president of certification. SCP Certification quantifies the effectiveness of
technology support operations, establishes a foundation for optimizing
business processes and focuses on measurable results.

About Service Strategies Corporation
Headquartered in San Diego, CA, Service Strategies advances service
excellence for quality-minded organizations by providing industry-standard
certification and training programs that ensure delivery of consistent,
high-quality customer service and support."





http://www.
Continually growing, Parature serves industry leaders such as
Hewlett-Packard, Rothschild and Florida State University.

For more information on the features available, or to sign up for the free
30-day trial, please visit www.

product service

SCP Standard Adopted By More Than 200 Organizations Worldwide

SAN DIEGO, Service Strategies Corporation ,
administrator of the Support Center Practices (SCP) Certification program,
today announced that organizations in China, Taiwan, India, Malaysia,
Singapore, and Japan have adopted the SCP standard and have achieved SCP
Certification over the last twelve months.scpcertification.4864, toll free in the US,
800. Parature's skills-based routing and time-sensitive
alert features allow us to effectively manage our support process,"
concluded Simpson. Through its suite of modules, Parature allows companies to provide
critical
self-servicing information on a 24x7 basis via the web, resulting in
reduction of inbound support load and therefore reducing support costs.aspx.

Established in 1923 by the Franciscan Missionaries of Our Lady, the Lake
continues to set the standard for quality patient care.

computers center

The world's leading service and support providers use the Support Center
Practices (SCP) Certification program as a roadmap for service excellence."
In addition to the industry leading Support Center Practices Certification
program, which has helped to improve the service experience for millions of
technology users around the world, two new programs are currently being
launched by Service Strategies.
Parature, the leading provider of award-winning,
on demand customer support software, announced today that Our Lady of the
Lake Regional Medical Center , a healthcare provider that serves the
Greater Baton Rouge area, has replaced Peregrine's Service Center with
Parature's Help Desk Support Solution.

About Our Lady of the Lake

Our Lady of the Lake Regional Medical Center is the dominant institution in
healthcare in the Greater Baton Rouge area.

companies on

The program was
created by a consortium of leading technology companies along with Service
Strategies Corporation. For more
information, visit http://www. Service Strategies applies a
proven benchmark process to its certification programs that measures and
drives effectiveness for continuous service improvement.

"The biggest obstacle we experienced with Peregrine was its inability to
adapt to our changes as we continued to grow," stated Shannon Simpson,
Director of MIS at Our Lady of the Lake Medical Center. Headquartered in
McLean, Virginia, Parature can be found on the Web at www.parature.

product support

com. In addition, the
company's tailored training programs enhance the careers of service
professionals throughout the industry and lead to increased organizational
effectiveness.com


As a medical institution, Our Lady of the Lake required certain features to
address their internal support needs."

About Parature

Parature, the leader of online support software, enables companies to
improve their internal and external support capabilities while reducing
costs.

center line

Baumin Lee, CIO of 95Info, Inc.

About Support Center Practices (SCP) Certification
SCP Certification, an internationally recognized quality standard defines
best practices for delivering world-class technology support. Certification requires
comprehensive on-site audits to verify that companies meet the requirements of
approximately 100 business elements defined in the program.

PRESS RELEASE Our Lady of the Lake Regional Medical Center Replaces Peregrine With Parature 's Help Desk Support Solution

"We are confident
that Parature's wide range of modules which include self-service customer
support features will provide us with an immediate return on investment.

acer center

"The Asia Pacific
centers join organizations in the United States, UK, Canada, Germany, Taiwan,
India , Japan, Ireland, France, the Netherlands, Brazil, and others that look
to the SCP Certification program to help them deliver consistent, world-class
service and support to their customers.com, email
info@servicestrategies . Our Lady of the Lake Medical Center
began to seek a new solution due to barriers to flexibility and high
maintenance costs.parature. "Because we are in the healthcare
industry, it is critical to categorize our support problems and prioritize
them appropriately.

"Our Lady of the Lake is a great example of how the healthcare industry can
address their support needs through Parature ," said Duke Chung, CEO at
Parature. "Having several clients in the healthcare arena, Parature has
developed robust security features and deep audit trails that can best
serve their needs and requirements .com.com/paramatrix. In a given
year, Our Lady of the Lake treats approximately 25,000 patients in the
hospital, and serves about 350,000 persons through outpatient locations
with the assistance of almost 900 physicians and 3,000 staff members.

companies on

"By achieving SCP Certification,
our customers are assured that we are committed to maintaining high service
levels and quickly and efficiently solving issues. For more information, visit http://www.servicestrategies.674.552.3058. It is also the largest private
medical center in Louisiana, with 763 licensed beds.

service companies

Support Center Practices (SCP ) Certification Program Extends Global Reach in Asia Pacific

parature.

companies computers

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