This online course
will help you discover and master the essentials of customer service.

Online registration for each course will be available starting May 25,
2005, to the first 2,400 individuals to register.

MENLO PARK, Calif.

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You'll learn the best ways to measure customer service, apply the
principles of consumer behavior to your business, and differentiate
between industrial and consumer marketing.com.

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Committing your idea to paper in the form of a business plan
increases your chances of obtaining financing and keeps your business
strategically focused.

Each online course will be six weeks in length, and will be facilitated by
an instructor.

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* Creating Web Pages
Create and post your very own Web site on the Internet in this
extensive, hands-on workshop.

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Small Business Administration and the Thomson Corp. (Ed2Go).

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* Customer Service Fundamental
Develop new skills in identifying and satisfying customer needs, and
become an indispensable asset to any organization.

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It was conducted by an independent research firm
and includes responses from 972 men and women 18 years of age or older and
employed in professional environments. "Many
firms are capitalizing on less-costly communication channels, such as webcasts
and videoconferences, to facilitate project management and information sharing
between remote parties.

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Tandy made some of the best, most powerful computers a long time ago.

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The
courses being offered are:

* Creating a Successful Business Plan
Work through all of the major components of a business plan and turn
your business ideas into a solid plan for financing and long-term
success."
McDonald cautioned that while virtual interaction might save time and
money, it often cannot replace the value of a handshake.

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Small businesses and entrepreneurs will have the opportunity to enroll in
three of Ed2Go's most popular online educational courses at no cost. You'll also learn critical
and timely information on securing the best possible location in search
engine listings , and powerful no-cost or low-cost Web marketing
strategies. 17 and Sept.rhmr.

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gov/training.

THE ROAD LESS TRAVELED: Survey Shows Workers Take Fewer Business Trips Today Than Five Years Ago

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The survey was developed by Robert Half Management Resources, the world's
premier provider of senior-level accounting and finance professionals on a
project and interim basis."
Robert Half Management Resources has more than 100 offices throughout
North America, Europe and Australia , and offers online job search services at
http://www.

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WASHINGTON, New online business classes will be
available for small businesses throughout the nation through a cosponsorship
between the U. Nearly half (48 percent) of employees polled
said they travel for work less frequently compared to five years ago.

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Workers were asked, "Are you currently traveling for business more or less
frequently than you were five years ago?" Their responses:

Much more frequently 15%
Somewhat more frequently 21%
No change 16%
Somewhat less frequently 21%
Much less frequently 27%
100%

"Companies that scaled back travel allowances over the past several years
continue to closely monitor expenses, despite an improving economy," said
Paul McDonald, executive director of Robert Half Management Resources.

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S.sba.

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The courses will begin June 15, with the next course start
dates beginning on July 20, Aug.

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New Online Instructor-Taught Classes for Small Business Owners to be Provided by the SBA and the Thomson Corporation

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Ed2Go is a national provider of online instructor-taught training classes,
offering courses through more than 1,000 community colleges and other partners
around the country.

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Registration for each class
will be taken at the SBA's Small Business Training Network site at
http://www. Go to the free online courses section and click
on the "Instructor-Facilitated Courses" button to complete your registration.

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Learn about the capabilities of the World
Wide Web and the fundamentals of Web design. 21.

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, The bleary-eyed business
traveler is becoming a less frequent sight in airports and hotels across the
country, a new survey suggests . "Meeting with clients
or vendors in person, even if it requires occasional travel, strengthens
business relationships by encouraging open dialogue on critical issues.
Face-to-face discussions allow for more direct communication, enable
participants to pick up on each other's nonverbal cues and reduce the
potential for misunderstandings.