, As a non-profit network
of 11 hospitals and 42 clinics, Allina Hospitals + Clinics focuses on
providing quality care for its patients throughout Minnesota and western
Wisconsin .
David Lind, Allina director of business systems, said, "I've been in this
business more than 20 years and have never experienced a partnership like the
one we have with Novell."
With Novell ZENworks, Allina has standardized its workstations and can
deliver new applications and patches across its enterprise in hours, rather
than days or weeks. These risks include, but are not limited to, the effects of
general economic conditions, Amdocs' ability to grow in the mobile, wireline
and IP business segments, adverse effects of market competition, rapid
technological shifts that may render the Company's products and services
obsolete, potential loss of a major customer, our ability to develop long-term
relationships with our customers, and risks associated with operating
businesses in the international market."
Amtek has been providing on-site computer repair and maintenance
to enterprises nationwide for more than 25 years.


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ZENworks also eliminates the manual work
associated with tracking and inventory. Information Technology Infrastructure Library (ITIL)
represents a set of best practices around the support and delivery of IT
services, including guidelines surrounding customer service and service
management implementation, designed to align IT with business objectives .

Most Corporations Overpay for Computer Service by Signing Contracts with Manufacturers According to Amtek Survey; Survey Shows Majority of IT Executives Are U


For sales information on Amtek, please visit http://www.

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Large Hospital Network Reduces Management Costs of its Windows Environment With Novell ZENworks

-- Novell ZENworks automates Windows XP migration and delivery of
500,000 applications and regular virus updates for 14,000 workstations

-- Remote control greatly reduces travel costs, provides faster response
time and cuts help desk calls in half

WALTHAM, Mass.
Novell's vision of one Net -- a world without information boundaries - - helps
customers realize the value of their information securely and economically. *All third-party trademarks are the
property of their respective owners.

This category is for any and all services involved with computers and computer hardware.

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"
The remote control features of ZENworks have significantly reduced the
amount of time technicians spend visiting workstations. Allina's support staff
can troubleshoot user problems without leaving their desks, providing users a
much faster response. Users also experience the same look and feel on their
desktops, regardless of location , which significantly reduces the amount of
help desk calls. Information that used to require
several months of site visits and $200,000 in time and travel costs is now
available in real time to improve budgeting and forecasting. Press should visit
http://www.com/pressroom. "That is why it is critical to our success that we provide
services that adhere to the industry's best practices, such as ITIL . Clients switching to Amtek are able to reduce their
computer-service expenditures by as much as 50 percent.

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novell. Such statements involve
risks and uncertainties that may cause future results to differ from those
anticipated.

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Centralized IT management with ZENworks has significantly
reduced IT travel time to other locations and allowed the help desk staff to
remotely fix more than 40 percent of workstation-related calls.CompuCom to Leverage Amdocs CRM Solutions to Improve Customer Support and the
Delivery of Outsourced Services

ST. CompuCom Systems is a leading Information
Technology (IT) managed services provider that offers IT outsourcing,
application development, systems integration, and consulting, as well as the
procurement and management of hardware and software.

About Amdocs
Amdocs combines innovative software and services with deep business
knowledge to accelerate implementation of integrated customer management by
the world 's leading service providers.

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To combat virus attacks, the IT team
can distribute anti-virus updates in a matter of hours to ensure its operation
is always running.amtek.

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After evaluating
desktop management solutions from a number of vendors to manage its mostly
Microsoft Windows* environment , Allina selected Novell ZENworks Desktop
Management to automate application delivery across its entire enterprise and
standardize its environment so users would have the same look and feel
regardless of their location.
"Our core business is to provide comprehensive services to help companies
manage their IT systems," said Steve Birgfeld, Chief Information Officer at
CompuCom Systems.
"We've found that less than one-third of those
surveyed are aware that there are experienced, third -party service
companies nationwide that routinely charge up to 50 percent less than
the manufacturer , for a level of service that is often more
responsive.

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In order to reduce its IT costs and ensure its 22,000 employees are
protected with the latest patches and virus definitions, Allina looked to
Novell(R) ZENworks(R) to efficiently manage its complex and disparate
environment. I would put these
people, processes and technology up against anything else."
For more information about Novell ZENworks, please visit
http://www.

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"
Amdocs CRM is part of the Amdocs portfolio of pre -integrated,
industry-leading billing, CRM, self-service, order management, mediation and
content revenue management software products that enables service providers to
accelerate the adoption of ICM. Amtek's survey, which polled 1,000
corporate information technology (IT) managers, shows that a large
majority depend upon manufacturers for service because they are
unaware of the existence of third-party computer service providers. Its clients report
savings of up to $100,000 per year after freeing themselves from
manufacturers' service contracts.

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Amdocs CRM allows organizations to adopt ITIL guidelines and will enable
CompuCom to manage the process of creating and delivering IT services and
support from start to finish.
"CompuCom is a prime example of a company that understands that the customer
experience needs to be intentional and needs to be managed.

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CompuCom is currently using several modules of the Amdocs CRM suite of
products, including customer support, contract management and quality
assurance, to manage the entire customer lifecycle from proactive remote
device management through the delivery of onsite field services. By delivering a comprehensive portfolio
of software and services that spans the customer lifecycle, Amdocs enables
service companies to deliver an intentional customer experience(TM), which
results in stronger, more profitable customer relationships. A global company with revenue
of $2. These and other risks are discussed at
greater length in the Company's filings with the Securities and Exchange
Commission, including in our Annual Report on Form 20-F, filed on December 28,
2005.

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Amdocs CRM
consolidates all customer data onto a single, unified platform that can be
integrated into existing back-office systems, allowing CompuCom to easily
access customer information and increase response times to help desk requests.----More than 70
percent of corporations overpay for computer maintenance by signing
service contracts with manufacturers, according to a survey released
today by Amtek Computer Services.
"Upon purchasing new mainframes or midrange computer systems, most
enterprise IT managers automatically sign service contracts with the
manufacturer - without researching alternatives," said Amtek Founder
and CEO Alan Gibson.
Peter Walton, MIS manager for the Ogden, Utah Police Department,
said, "When I informed the maker of my midrange systems that I
intended to switch to Amtek, they tried unsuccessfully to dissuade me.

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com/products/zenworks.
For more information, call Novell's Customer Response Center at (888) 321-4CRC
(4272) or visit http://www. SUSE is a registered trademark
of SUSE LINUX AG, a Novell business. I get the
maintenance package I need with exceptional response at a significant
cost savings.

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ZENworks has
also helped Allina reduce its overall help desk calls by 50 percent .com.

Amdocs Forward-Looking Statement
This press release includes information that constitutes forward-looking
statements made pursuant to the safe harbor provision of the Private
Securities Litigation Reform Act of 1995, including statements about Amdocs'
growth and business results in future quarters.net or
call 1-800-652-6835.

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"ZENworks saves us significant costs every year that we can put toward
providing better patient services," Lind said. (Nasdaq: NOVL) is a leading provider of information solutions
that deliver secure identity management (Novell Nsure (R)), Web application
development (Novell exteNd(TM)) and cross-platform networking services (Novell
Nterprise(TM)), all supported by strategic consulting and professional
services (Novell Ngage (SM)).novell.

Amdocs Expands Partnership with CompuCom Systems to Deliver an Enhanced Customer Experience to CompuCom's Enterprise Customers

LOUIS, Amdocs (NYSE: DOX), the
leading provider of software and services to enable integrated customer
management and the intentional customer experience(TM ), today announced that
CompuCom Systems, Inc.
One of the main reasons CompuCom chose to adopt Amdocs CRM is that it is
ITIL-compliant.039 billion in fiscal 2005, Amdocs employs about 12,000 IT professionals
and serves customers in more than 50 countries around the world. Amtek's survey was conducted from
January-April 2005. From its
headquarters in Los Angeles County, Amtek integrates a national
communications center, parts distribution, on-site service technicians
and depot repair .


All other submissions will be deleted.

computerworks obsolete


Allina's technicians were spending much of their time traveling to
individual sites to install new applications, and inconsistent workstations
also contributed to an increasing number of help desk calls.amdocs."

About Amtek Computer Services

Founded in 1980, Amtek is one of the nation's largest and most
experienced third-party computer service companies - providing on-site
maintenance and repair of mainframes, midrange systems, network PCs
and peripherals nationwide.

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Active in the open source community with its
Ximian(R) and SUSE (R) LINUX brands, Novell provides a full range of Linux
products and services for the enterprise, from the desktop to the server.
NOTE: Novell, ZENworks, Nsure and Ximian are registered trademarks;
exteNd and Nterprise are trademarks; and Ngage is a service mark of Novell,
Inc.com


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"We are a huge Microsoft shop, but found that Novell ZENworks offered a
superior set of management tools," said Brad Myrvold, manager for Desktop
Technology at Allina."
Allina used ZENworks to greatly simplify an enterprise-wide migration of
13,000 workstations across 100 locations to Microsoft Windows XP. Now when we have a problem, we
only need to solve it once.

Business Editors/Technology Writers

COVINA, Calif. Their technicians are often
more experienced than the manufacturers ' reps and Amtek is able to
service systems from multiple vendors during a single visit.

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"With our number of locations, devices and applications,
we simply had to change the traditional method of PC desktop support.novell. Service
providers also benefit from a rapid return on investment, lower total cost of
ownership and improved operational efficiencies. Although we believe the
expectations reflected in such forward-looking statements are based upon
reasonable assumptions, we can give no assurance that our expectations will be
obtained or that any deviations will not be material. Amtek has provided thousands of clients
with an alternative to the high-priced service contracts offered by
manufacturers. Amtek's large, impressive repair depots at its
headquarters and Baltimore service center boast the latest test
equipment and diagnostics.

Service and support with systems integration , computer repair, network installation, etc.

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With
ZENworks, Allina performs nearly 500,000 automated updates and installations a
year, and users who request new applications can have them delivered to their
desktops within 15 minutes of approval.
"Hands-free application delivery is one of the biggest benefits of
ZENworks," Myrvold said. This project is a testament to Novell and Allina for
developing the best desktop management solution bar none.
CompuCom provides outsourced 24-hour help desk support services to Fortune
1000 companies, as well as hardware and software repair services utilizing the
company's 3,100 field service technicians."
"In every service industry , those companies that can provide a better and
intentional customer experience will begin to differentiate themselves from
their competitors," said Michael Matthews, chief marketing officer at Amdocs. For more
information, visit Amdocs at http://www.com .

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has selected Amdocs CRM to help deliver support to its
enterprise customer base. Amdocs has pioneered
Integrated Customer Management (ICM) - - a strategy designed to help service
providers worldwide deliver a better customer experience by placing the
customer at the center of everything a service provider does.

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ZENworks
gives us a centralized, highly managed environment. The IT staff
created a "one button upgrade" icon, which is distributed to each desktop,
allowing users to schedule the upgrade at their own convenience.
"We get the consistency we want with every
installation, and that's extremely important.
Allina recognizes significant savings by using ZENworks to image
workstations exactly the way they want in about 30 minutes, rather than paying
hardware manufacturers to do it. "The fact that we can support
14,000 workstations across 100 locations with only 21 traveling members of our
IT staff is phenomenal . in the United States and other countries.

Media Contact:

Amdocs

Runi Krishnamurty
Access Communications for Amdocs
Tel: 917-522-3507
E-Mail: rkrishnamurty@accesspr .

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About Novell
Novell, Inc. To deliver an enhanced customer
experience, the company chose to partner with Amdocs. By
implementing Amdocs CRM software, we can ensure ITIL compliance , which will
help us to improve the reliability and security of the services we provide
while delivering a superior customer experience.
Over the years, I've learned that Amtek's focus on the service aspect
of the business works to my advantage. Amtek certified technical professionals
service a wide range of multi-vendor computing platforms, including
HP, Sun, IBM, StorageTek, Compaq, Dell, Gateway , Novell, NT and Unix.

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