, As a non-profit network
of 11 hospitals and 42 clinics, Allina Hospitals
+ Clinics focuses on
providing quality care for its patients throughout Minnesota and western
Wisconsin
.
David Lind, Allina director of business systems, said, "I've been in this
business more than
20 years and have never experienced a partnership like the
one we have with Novell."
With
Novell ZENworks, Allina has standardized its workstations and can
deliver new applications and patches
across its enterprise in hours, rather
than days or weeks. These risks include, but are not limited
to, the effects of
general economic conditions, Amdocs' ability to grow in the mobile, wireline
and
IP business segments, adverse effects of market competition, rapid
technological shifts that may
render the Company's products and services
obsolete, potential loss of a major customer, our ability
to develop long-term
relationships with our customers, and risks associated with operating
businesses
in the international market."
Amtek has been providing on-site computer repair and maintenance
to
enterprises nationwide for more than 25 years.
hitech europarts
ZENworks also eliminates the manual work
associated with tracking and inventory. Information Technology Infrastructure Library (ITIL)
represents
a set of best practices around the support and delivery of IT
services, including guidelines surrounding
customer service and service
management implementation, designed to align IT with business objectives
.Most Corporations Overpay for Computer Service by Signing Contracts with Manufacturers According to
Amtek Survey; Survey Shows Majority of IT Executives Are U
For sales information on Amtek, please
visit http://www.computerworks minicomputers
minicomputers seltek
Large Hospital Network Reduces Management Costs of its Windows Environment
With Novell ZENworks
-- Novell ZENworks automates Windows XP migration and delivery of
500,000 applications and regular virus updates for 14,000 workstations
-- Remote control
greatly reduces travel costs, provides faster response
time and cuts help desk calls in half
WALTHAM, Mass.
Novell's vision of one Net -- a world without information boundaries -
- helps
customers realize the value of their information securely and economically. *All third-party
trademarks are the
property of their respective owners.This category is for any and all services
involved with computers and computer hardware.
obsolete workstation
"
The remote control features of ZENworks have
significantly reduced the
amount of time technicians spend visiting workstations. Allina's support
staff
can troubleshoot user problems without leaving their desks, providing users a
much faster
response. Users also experience the same look and feel on their
desktops, regardless of location
, which significantly reduces the amount of
help desk calls. Information that used to require
several
months of site visits and $200,000 in time and travel costs is now
available in real time to improve
budgeting and forecasting. Press should visit
http://www.com/pressroom. "That is why it is critical
to our success that we provide
services that adhere to the industry's best practices, such as ITIL
. Clients switching to Amtek are able to reduce their
computer-service expenditures by as much as
50 percent.
recommending tcc
novell. Such statements involve
risks and uncertainties that may cause future results
to differ from those
anticipated.configured recommending
Centralized IT management with ZENworks has significantly
reduced
IT travel time to other locations and allowed the help desk staff to
remotely fix more than 40 percent
of workstation-related calls.CompuCom to Leverage Amdocs CRM Solutions to Improve Customer Support and
the
Delivery of Outsourced Services
ST. CompuCom Systems is a
leading Information
Technology (IT) managed services provider that offers IT outsourcing,
application
development, systems integration, and consulting, as well as the
procurement and management of hardware
and software.
About Amdocs
Amdocs combines innovative software and services with deep
business
knowledge to accelerate implementation of integrated customer management by
the world
's leading service providers.obsolete configured
To combat virus attacks, the IT team
can distribute anti-virus updates
in a matter of hours to ensure its operation
is always running.amtek.obsolete tandy
After evaluating
desktop
management solutions from a number of vendors to manage its mostly
Microsoft Windows* environment
, Allina selected Novell ZENworks Desktop
Management to automate application delivery across its entire
enterprise and
standardize its environment so users would have the same look and feel
regardless
of their location.
"Our core business is to provide comprehensive services to help companies
manage their IT systems," said Steve Birgfeld, Chief Information Officer at
CompuCom Systems.
"We've found that less than one-third of those
surveyed are aware that there are experienced, third
-party service
companies nationwide that routinely charge up to 50 percent less than
the manufacturer
, for a level of service that is often more
responsive.tcc smartech
In order to reduce its IT costs and ensure
its 22,000 employees are
protected with the latest patches and virus definitions, Allina looked to
Novell(R) ZENworks(R) to efficiently manage its complex and disparate
environment. I would put
these
people, processes and technology up against anything else."
For more information about
Novell ZENworks, please visit
http://www.compatibles bsg
"
Amdocs CRM is part of the Amdocs portfolio of pre
-integrated,
industry-leading billing, CRM, self-service, order management, mediation and
content
revenue management software products that enables service providers to
accelerate the adoption of
ICM. Amtek's survey, which polled 1,000
corporate information technology (IT) managers, shows that
a large
majority depend upon manufacturers for service because they are
unaware of the existence
of third-party computer service providers. Its clients report
savings of up to $100,000 per year
after freeing themselves from
manufacturers' service contracts.minicomputers seltek
Amdocs CRM allows organizations
to adopt ITIL guidelines and will enable
CompuCom to manage the process of creating and delivering
IT services and
support from start to finish.
"CompuCom is a prime example of a company that understands
that the customer
experience needs to be intentional and needs to be managed.debug varcarme
CompuCom is
currently using several modules of the Amdocs CRM suite of
products, including customer support,
contract management and quality
assurance, to manage the entire customer lifecycle from proactive
remote
device management through the delivery of onsite field services. By delivering a comprehensive
portfolio
of software and services that spans the customer lifecycle, Amdocs enables
service companies
to deliver an intentional customer experience(TM), which
results in stronger, more profitable customer
relationships. A global company with revenue
of $2. These and other risks are discussed at
greater
length in the Company's filings with the Securities and Exchange
Commission, including in our Annual
Report on Form 20-F, filed on December 28,
2005.bsg minicomputers
Amdocs CRM
consolidates all customer data onto
a single, unified platform that can be
integrated into existing back-office systems, allowing CompuCom
to easily
access customer information and increase response times to help desk requests.----More
than 70
percent of corporations overpay for computer maintenance by signing
service contracts
with manufacturers, according to a survey released
today by Amtek Computer Services.
"Upon purchasing
new mainframes or midrange computer systems, most
enterprise IT managers automatically sign service
contracts with the
manufacturer - without researching alternatives," said Amtek Founder
and CEO
Alan Gibson.
Peter Walton, MIS manager for the Ogden, Utah Police Department,
said, "When I informed
the maker of my midrange systems that I
intended to switch to Amtek, they tried unsuccessfully to
dissuade me.workstation compaq
com/products/zenworks.
For more information, call Novell's Customer Response Center at
(888) 321-4CRC
(4272) or visit http://www. SUSE is a registered trademark
of SUSE LINUX AG, a
Novell business. I get the
maintenance package I need with exceptional response at a significant
cost savings.debug acer
ZENworks has
also helped Allina reduce its overall help desk calls by 50 percent
.com.
Amdocs Forward-Looking Statement
This press release includes information that
constitutes forward-looking
statements made pursuant to the safe harbor provision of the Private
Securities Litigation Reform Act of 1995, including statements about Amdocs'
growth and business
results in future quarters.net or
call 1-800-652-6835.recommending epson
"ZENworks saves us significant costs
every year that we can put toward
providing better patient services," Lind said. (Nasdaq: NOVL) is
a leading provider of information solutions
that deliver secure identity management (Novell Nsure
(R)), Web application
development (Novell exteNd(TM)) and cross-platform networking services (Novell
Nterprise(TM)), all supported by strategic consulting and professional
services (Novell Ngage
(SM)).novell.Amdocs Expands Partnership with CompuCom Systems to Deliver an Enhanced Customer Experience
to CompuCom's Enterprise Customers
LOUIS, Amdocs (NYSE: DOX), the
leading provider of software
and services to enable integrated customer
management and the intentional customer experience(TM
), today announced that
CompuCom Systems, Inc.
One of the main reasons CompuCom chose to adopt
Amdocs CRM is that it is
ITIL-compliant.039 billion in fiscal 2005, Amdocs employs about 12,000 IT
professionals
and serves customers in more than 50 countries around the world. Amtek's survey was
conducted from
January-April 2005. From its
headquarters in Los Angeles County, Amtek integrates
a national
communications center, parts distribution, on-site service technicians
and depot repair
.
All other submissions will be deleted.
computerworks obsolete
Allina's technicians were spending much of their
time traveling to
individual sites to install new applications, and inconsistent workstations
also
contributed to an increasing number of help desk calls.amdocs."
About Amtek Computer Services
Founded in 1980, Amtek is one of the nation's largest and most
experienced third-party computer
service companies - providing on-site
maintenance and repair of mainframes, midrange systems, network
PCs
and peripherals nationwide.pimpin recommending
Active in the open source community with its
Ximian(R) and SUSE
(R) LINUX brands, Novell provides a full range of Linux
products and services for the enterprise,
from the desktop to the server.
NOTE: Novell, ZENworks, Nsure and Ximian are registered trademarks;
exteNd and Nterprise are trademarks; and Ngage is a service mark of Novell,
Inc.com
acara computerworks
"We are a huge Microsoft shop, but found that Novell ZENworks offered a
superior set of management
tools," said Brad Myrvold, manager for Desktop
Technology at Allina."
Allina used ZENworks
to greatly simplify an enterprise-wide migration of
13,000 workstations across 100 locations to Microsoft
Windows XP. Now when we have a problem, we
only need to solve it once.
Business Editors/Technology
Writers
COVINA, Calif. Their technicians are often
more experienced than the manufacturers
' reps and Amtek is able to
service systems from multiple vendors during a single visit.workstation epson
"With our
number of locations, devices and applications,
we simply had to change the traditional method of
PC desktop support.novell. Service
providers also benefit from a rapid return on investment, lower
total cost of
ownership and improved operational efficiencies. Although we believe the
expectations
reflected in such forward-looking statements are based upon
reasonable assumptions, we can give no
assurance that our expectations will be
obtained or that any deviations will not be material. Amtek
has provided thousands of clients
with an alternative to the high-priced service contracts offered
by
manufacturers. Amtek's large, impressive repair depots at its
headquarters and Baltimore service
center boast the latest test
equipment and diagnostics. Service and support with systems integration
, computer repair, network installation, etc.
crt tandy
With
ZENworks, Allina performs nearly 500,000 automated
updates and installations a
year, and users who request new applications can have them delivered
to their
desktops within 15 minutes of approval.
"Hands-free application delivery is one of
the biggest benefits of
ZENworks," Myrvold said. This project is a testament to Novell and Allina
for
developing the best desktop management solution bar none.
CompuCom provides outsourced
24-hour help desk support services to Fortune
1000 companies, as well as hardware and software repair
services utilizing the
company's 3,100 field service technicians."
"In every service industry
, those companies that can provide a better and
intentional customer experience will begin to differentiate
themselves from
their competitors," said Michael Matthews, chief marketing officer at Amdocs. For
more
information, visit Amdocs at http://www.com .hitech tandy
has selected Amdocs CRM to help deliver support
to its
enterprise customer base. Amdocs has pioneered
Integrated Customer Management (ICM) -
- a strategy designed to help service
providers worldwide deliver a better customer experience by
placing the
customer at the center of everything a service provider does.europarts varcarme
ZENworks
gives us a
centralized, highly managed environment. The IT staff
created a "one button upgrade" icon, which
is distributed to each desktop,
allowing users to schedule the upgrade at their own convenience.
"We get the consistency we want with every
installation, and that's extremely important.
Allina
recognizes significant savings by using ZENworks to image
workstations exactly the way they want
in about 30 minutes, rather than paying
hardware manufacturers to do it. "The fact that we can support
14,000 workstations across 100 locations with only 21 traveling members of our
IT staff is phenomenal
. in the United States and other countries.
Media Contact:
Amdocs
Runi
Krishnamurty
Access Communications for Amdocs
Tel: 917-522-3507
E-Mail: rkrishnamurty@accesspr
.acer tandy
About Novell
Novell, Inc. To deliver an enhanced customer
experience, the company
chose to partner with Amdocs. By
implementing Amdocs CRM software, we can ensure ITIL compliance
, which will
help us to improve the reliability and security of the services we provide
while delivering
a superior customer experience.
Over the years, I've learned that Amtek's focus on the service aspect
of the business works to my advantage. Amtek certified technical professionals
service a wide
range of multi-vendor computing platforms, including
HP, Sun, IBM, StorageTek, Compaq, Dell, Gateway
, Novell, NT and Unix.epson bsg
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