c.5 includes a number of new features and functionality
designed to increase efficiency and reduce cost in support-related activities.com) is a leader in providing powerful , yet flexible
support solutions for IT help desk/customer service applications., ZyLAB, an innovative developer of
Information Access Solutions, today announced findings from its second annual
e-mail management survey taken at the FOSE show.

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, GWI Software, an industry-
leading provider of comprehensive IT help desk/customer service applications,
today announced the availability of c.

10.

The maintainers of XEmacs actively track changes to GNU Emacs while also working to add new features.

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VANCOUVER, Wash. With over
2,500 installations in organizations located worldwide, GWI's highly
customizable support solutions are used by companies such as Panasonic, State
of Missouri, Philips Semiconductors , and Telesat Canada. Current GWI Software users
with active maintenance licenses may upgrade at no cost by contacting their
sales or support representative.Support is a registered trademark of GWI Software.

diverged customizing

These timesaving features and more continue to enhance GWI's robust
application. Other parties'
trademarks or service marks are the property of their respective owners and
should be treated as such.

unfolded diverged

Support v4.com.

emacs incident

schism diverged

Pricing and Availability
c.com.

customizing came

"I'm excited we have been able to release c. "Companies looking for an
enterprise-level support solution, or who are tired of living under pricey
maintenance schemes, should make the time to visit Booth 323 and get more
information.
In 2005, 100 percent surveyed responded that they believe e-mail is an
official "record" and that e-mail is a primary means of communication for
getting their jobs done. Going on that premise in 2006, the survey focused on
how these records are being managed today . The response of "never" backing up e-mail went from 24
percent in 2005 to 26 percent in 2006. Implementing
policies and associated information access technologies can aid in improving
this process. Our clients include such US Government
organizations as the FBI, Department of Homeland Security, Department of the
Treasury, Department of Justice, SEC, Department of Agriculture, Department of
Commerce, IRS, Nuclear Regulatory Commission, Department of Labor, State
Department, Amtrak 's OIG, Office of Personnel Management, Department of
Defense and all branches of the US military , as well as such well-known
companies as Anheuser-Busch, Dow Automotive, and Pacific Life Insurance
Company.

XEmacs was known as Lucid Emacs through version 19.

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Integrated features include call tracking , incident
management, workflow management, knowledge management, asset management,
customer self -support, custom reporting, and more.Support v4.

Almost all features of GNU Emacs are supported in XEmacs .

'

gnu diverged

For more
information visit http://www.

fsf 19

You can
also set up Others to Notify lists for sending incident event notifications
and correspondence to customers not directly involved in the incident process.5 prior to HDI
2006," said Daren Nelson, CEO of GWI Software.

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GWI Software Announces c.Support (R) Version 4.5 for Microsoft(R) Windows(R)

5 is commercially available now.com

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Enhanced Inbound Email Processing is now powered by a custom rule-based
methodology that automatically specifies associated workflow or incident
templates if a rule is met.Support v4. For pricing and further information , please
call GWI Software at 1-360-397-1098 or e-mail sales@gwi.

There was almost no change in the responses to this question -
in fact, there was a very slight decrease in the number of individuals that
claim to back up information on a daily basis - from 54 percent in 2005 to 52
percent in 2006.

From the official site:
'An alternative to GNU Emacs, XEmacs was originally based on an early alpha version of FSF's version 19, and has diverged quite a bit since then.

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The company is
privately held and based in Vancouver, Washington.
"How often do you back up your e-mail ," was a question asked in 2005 and
again in 2006.

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"Considering that we all agree that e-mail is an
official record, there needs to be an improvement on the ability to find this
information quickly , especially if it is over six month old.

xemacs gui

Support Version 4.
c. You can now set up unique Customer Groups for
viewing incidents via the End User Desktop, sending surveys, and more."

About GWI Software
GWI Software (http://www. Asked exclusively to
attendees from government organizations , the survey findings reveal that
although there are some improvements to managing e-mail, there is still quite
a bit of work to do to ensure these "records" are easily accessible when they
are required.

actively came

5, an integrated
support services solution built for Microsoft Window Servers and the web .Support v4.

jamie quite

FOSE Survey Finds E-Mail Management Policies Increased From 2005 to 2006; 26
Percent Never Back up E-Mail; 49 Percent Have Trouble Finding E-Mails Over Six
Months Old

VIENNA, Va. Johannes Scholtes, President of
ZyLAB North America.

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gui actively

A full list of new features can be requested by contacting GWI
Sales at 1-360-397-1098 or sales@gwi .

Government E-Mail Management Improving; Still Has Room for Improvement According to Second Annual ZyLAB E-Mail Archiving Survey

About ZyLAB
With over 7,500 installations worldwide and over 350,000 users, ZyLAB has
a wide breadth of experience and knowledge across a variety of different
industries and business applications.zylab.

gnu 19

5 is a powerful, yet flexible out-of-the-box application allowing
organizations to coordinate, manage and track everyday support activities, as
well as more complex workflows that involve several people or departments and
interdependent tasks.

incident significant

gwi.com .

Media Contact:
Evan Weisel
Welz + Weisel Communications
P: 703-323 -6006
evan@w2comm.

came gnu

A summary of the key findings:

-- On Average, how many e-mails do you receive each day? 24 percent
responded they receive less than 25 e-mails , 38 percent receive 26-50
e-mails, and 38 percent receive more than 50 e-mails
- - How often do you back up your e-mail? 52 percent said daily, 12
percent weekly, 8 percent monthly, 2 percent yearly, and 26 percent
never
-- Does your organization have an e-mail management policy in place? 70
percent said yes, 30 percent said no
-- Can you easily search and find e-mail? 76 percent said yes
-- Can you easily search and find e -mail that was sent to you over six
months ago? 51 percent said yes, 49 percent said no

"During the past 12 months we have seen an increase in e-mail management
policies yet many individuals seem to be ignoring them based on how often
people are backing up their e-mail," said Dr. The company is headquartered in Vienna, Virginia, and has offices in
the United Kingdom, Germany , Spain, France, the Netherlands, Singapore and
Australia to provide local service to its global client base.

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c. However, organizations are putting in
e-mail management polices as 70 percent said they have a policy in place
compared to 65 percent in 2005.

incident customizing

---

- - kjjkjk

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