In addition to
rigorous internal testing, more than 300 beta testers in 13 countries
deployed the new software for assessment applications in nearly 200
organizations from the business, academic, government, military, and
non-profit sectors. "By offering certification testing through
Thomson Prometric, Genesys is making it more convenient for customers and
partners to establish themselves as experts in Genesys technologies -- the
multiple testing locations, ease of registration and immediate availability of
testing results are key benefits to the Thomson Prometric partnership.
Currently available is the Genesys Certified Professional 7 - System
Consultant for Inbound Voice (GCP7-CIV), as the successor of the CGE 6
certification, specifically developed for consultant/system administrator
certification on the Genesys Inbound Voice solution.3 billion in 2004, Alcatel operates in more than
130 countries .

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Questionmark's New Assessment Management System Raises the Bar

Many
of these ground-breaking new features resulted directly from customer
input Questionmark receives during user conferences , briefings and
other events that bring Questionmark developers and end-users together
to ensure that Perception meets real-world needs.
Genesys, an Alcatel company, is 100 percent focused on software for
contact centers. For more information, visit Alcatel on the Internet:
http://www .

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Business Editors/High-Tech Editors

STAMFORD, Conn.com/about/training/ .
In the second quarter of 2005, the CGRP 6 equivalent, the Genesys
Certified Professional 7 - Developer for Inbound Voice Routing Strategies
(GCP7-DIV) will be available. For conference details or to register to
take an exam at G-Force, visit http://www. Genesys solutions stop
customer frustration and allow enterprises to deliver superior customer
satisfaction and improved business results. Alcatel leverages
its leading position in fixed and mobile broadband networks, applications and
services to bring value to its customers in the framework of a broadband
world.

310 radhika

Thomson
Prometric (http: //www.

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WYSIWYG HTML editing that can be used to edit text, multimedia
resources, and MathML together in the same window
Support for cascading style sheets, which provide more precise
formatting control than standard HTML and make it easier to
comply with content accessibility standards.
Support for international character sets including double-byte
characters

Complete product information is available at
http://www. The Questionmark Perception assessment management system
allows people to create question files without programming experience
or knowledge of HTML.10 billion, is a global leader in providing
integrated information solutions to business and professional customers. On behalf of 600 current clients in the academic, professional,
government , corporate and information technology markets, Thomson Prometric
develops and/or delivers assessments through a global network of testing
centers in 132 countries as well as direct to candidates via the Web. Leading companies in the Global 2000 and Fortune 1000 use
Genesys to deliver interactions that drive better business. Genesys allows enterprises to achieve key business
objectives by tying together customer interactions, people, and customer
information in both traditional telephony and IP environments.alcatel.

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Thomson Prometric was chosen as the Genesys 6 and Genesys 7 certification
testing provider based on its ability to offer comprehensive
technology-enabled testing and assessment services for academic, professional,
government, corporate and information technology markets, in addition to its
delivery reach through the Thomson Prometric testing center network worldwide.prometric ., Thomson has approximately 38,000
employees and provides services in approximately 130 countries .

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Exam Provider to Offer Genesys 6 and Genesys 7 Certification Exams to Genesys
Customers and Partners

BALTIMORE and SAN FRANCISCO, Genesys
Telecommunications Laboratories, Inc."
"Genesys and Thomson Prometric acknowledge that the Genesys Certified
Professional program is a serious undertaking, requiring a commitment to
personal preparation, study and on-the -job experience," said Alison Indrisano,
Thomson Prometric senior vice president and chief operations officer.genesysevents.

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com

Using Questionmark Perception Version 4, authors can include
prescriptive learning content within the Perception repository and
easily link to it from question, topic or assessment feedback. Complete
information is available at www. The
GCP program, offered by Genesys University , is a professional studies
certification program developed to examine one's knowledge and expertise
integral to the accelerated adoption of Genesys solutions.prometric. It offers a fully integrated testing
system that includes test development, test delivery and data management
capabilities .

About Alcatel
Alcatel provides communications solutions to telecommunication carriers ,
Internet service providers and enterprises for delivery of voice, data and
video applications to their customers or to their employees.

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Questionmark has more than 2,200 customers
using Perception and is a keen supporter of open standards. Typical
applications include exams, quizzes, study aids , diagnostic tests,
pre-course skills assessments, and course evaluations.com/gforce2005, or for
additional test-taking locations, please visit the Thomson Prometric Web site,
http://www. With
operational headquarters in Stamford, Conn.genesyslab.

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Shared assessment content repositories that enable multiple
authors/subject matter experts to work collaboratively in a
secure setting.thomson .

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"It has been a great privilege
to work directly with so many customers in defining this new
assessment management system.

Genesys Names Thomson Prometric Exclusive Provider of Genesys Certification Exams

More details related to this training can
be found at http://www.

These sites provide book recommendations, guides, tutorials, useful links, practice tests, advice from certified persons, explanation of exam objectives and various other resources for those taking or desirous of taking these exams.

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Genesys University offers a series of recommended preparatory training to
acquire the core knowledge necessary to plan, install, use and support Genesys
software.
Genesys 7 certifications will take on a new format and naming convention
to reflect specific job roles and solutions within the Genesys environment.com) is the recognized global leader in
technology-enabled assessment services , providing paper-and-pencil, Internet
and computer-based testing solutions.

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We could not ask for better advisors.com

With 3000
customers in 80 countries, Genesys directs more than 100 million customer
interactions every day.

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Questionmark Perception Version 4 includes workflow management ,
distributed authoring, drag-and-drop publishing, easy-to-use WYSIWYG
HTML authoring, and powerful content management capabilities make it
easier to organize, store, secure and publish assessment content.questionmark.com. Sophisticated
routing and reporting across voice, e-mail, documents and Web interactions,
coupled with integrated self service, ensure that customers are quickly
connected to the right resource -- the first time.com.com .

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questionmark. It is
also possible now to send email messages to participants or
administrators at the end of an assessment.

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Participants receive feedback as specified
by the test author.

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"
The Questionmark Perception assessment management system now
includes the following features:

A simple drag and drop interface that makes it easy to publish
and manage assessment content.

About Genesys Telecommunications Laboratories, Inc. With sales of EURO 12.

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A Workflow Management module that allows organizations to
define, control and document how questions move through states
from creation to release.

In addition, Genesys University advises several months of hands-on
experience to prepare for the exams.

This category is for sites pertaining to Java certification.

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"We're excited that this new version of Questionmark Perception
offers our customers so many innovations in security, ease-of-use,
workflow management, remote authoring and assessment delivery," said
Questionmark President Eric Shepherd .
Multiple levels of security for each stage of the assessment
process - from authoring to delivery to reporting. They can shuffle questions and answers for each
participant and preview sessions to see how they will appear
post-deployment."
Two Genesys 6 exams are available: Certified Genesys Engineer 6 (CGE6), a
certification for those who plan, install and configure Genesys Inbound voice
routing solutions; and Certified Genesys Routing Professional 6 (CGRP6), a
certification for those who design, implement and maintain Genesys voice
routing strategies.

About The Thomson Corporation and Thomson Prometric
The Thomson Corporation ( http://www.

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About Questionmark:

Questionmark has been producing testing and assessment software
since 1988.

Genesys
certifications are specific to contact center or partner job roles and to
individual Genesys solutions.

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----

Questionmark Perception Builds Workflow Management, Distributed
Authoring, Added Security into Every Stage of Assessment Management

Testing and assessment software provider Questionmark today
announced the release of Version 4 of Questionmark(TM) Perception(TM),
the industry-leading assessment management system that enables
educators and trainers to create, deliver , and report on surveys,
quizzes, tests and exams.

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Users can create multiple question banks from
which to assemble tests and surveys, organizing questions into topics
and sub-topics. They can present questions with videos, graphics and
a wide variety of styles.
On May 25 and May 26, 2005, Genesys and Thomson Prometric will offer
version 6 and version 7 certification exams free of charge at Genesys' user
conference, G-Force 2005, in Miami.

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The new version of Questionmark Perception is the result of more
than 50 person-years of design and development., an Alcatel company
(NYSE: ALA; Paris: CGEP), announced today that it has enlisted Thomson
Prometric, the global leader in technology -enabled testing and assessment
services, and part of The Thomson Corporation, as its exclusive provider of
certification exams for the Genesys Certified Professional (GCP) program.
"Genesys University provides our customers and partners with the skills
and comprehension to ensure the best possible return on a company's investment
in Genesys solutions through the development of course curriculum and
certification exams that drive home that knowledge," said Dirk Braune, vice
president of Genesys University. "We are
eager to leverage our knowledge and experience to make a positive difference
for Genesys partners and customers by enhancing their test-taking and
certification experience .com ), with 2004 revenues
from continuing operations of $8. For more information visit us at
http: //www.

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genesyslab.

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"
Questionmark Founder and Chairman John Kleeman added, "Our
customers are on the leading edge of assessment -- in both academia
and business -- so they speak with real authority about how best to
improve assessment management. Answers are saved to a file for scoring and
analysis in a variety of report formats. Businesses, governments,
schools, colleges, and universities in more than 50 countries use
Questionmark software. Genesys plans to extend the GCP program to
include certification for other job roles such as presales, project manager or
technical support, as well as for other solutions such as Genesys Voice
Platform, Genesys Workforce Manager and Genesys Outbound Contact.