Currently, the Parish has a number of manual processes
that will be soon be automated. Implementation will begin immediately .

versatile desk

The FootPrints line of web-based service desk solutions helps
organizations of all sizes streamline and automate customer support
and help desk operations.222.

desk prioritizes

By
dynamically linking FootPrints to Salesnet's hosted CRM sales-focused
automation solution, both service desk agents and sales professionals
gain a 360-degree view of customer data, allowing them to save time,
improve data accuracy, and manage customer relationships more
effectively.

Headquartered in Edison, New Jersey, UniPress Software, Inc.

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com

UniPress(R) Software and FootPrints(R) are Registered Trademarks
of UniPress Software, Inc.

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This
capability allows sales representatives to get the latest support
activity for their customers in real-time, making them better prepared
when conducting a sales call and giving them access to information
that may include "upsell" opportunities for their products or
services .

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The FootPrints product line consists of four
versions of FootPrints technology, along with numerous integrated
add-on tools to support a variety of different business applications.

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About UniPress Software, Inc.

netkeeper scalable

"The committee looked
first and foremost at software functionality, from reporting to helping us
efficiently do our jobs, and we chose New World.

"When my boss asks me for a report, I will have it in minutes," said
Bryant.

New World Systems, a public sector software company in Troy, Michigan, has
provided software solutions for public safety and public administration
organizations since 1981.

The Help Desk category contains companies who design, publish and/or support software designed to automate Help Desk, PC Inventory, Auditing and related operations .

technician resolve

Net platform. New World will replace the Parish's 20-year-old system with
Logos. The Company designs , develops, markets, supports
and implements its fully integrated Aegis Public Safety Suite for Law
Enforcement, Fire and EMS and its Logos Public Administration Suite for
local governments.

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supportsoft defects

Real -time data is easily accessible, making it easy to pull statistics on
budget status by department or by the Parish as a whole.

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As a Microsoft Certified Partner, New World has committed the development
resources required to build and deploy robust solutions designed for all
sizes of government agencies . New World has more than 600 customers comprised of more
than 1,800 public sector agencies across the United States and beyond.J. Through the new FootPrints CRM Bridge,
organizations have the capability to share and access information
between FootPrints and the sales automation capabilities provided in
Salesnet's hosted CRM sales-focused automation solution. Support agents working in FootPrints save
time and ensure data accuracy by working with the latest,
up-to-the-minute contact records available in a single source that's
used by both departments.
FootPrints' capabilities include centrally managed, multi-channel
issue management, self-service online, knowledge management, two -way
email management, SLA management, customer surveys, dynamic access to
SQL and LDAP-based corporate address books, automated reporting, and
telephony integration. The company's
FootPrints(R) product line, launched in 1996, provides a comprehensive
range of capabilities to significantly improve help desk and customer
support operations, and is widely used by over 2,000 corporate
organizations , government offices, and educational institutions
worldwide, including Prudential Financial, BHP Petroleum, IBM,
Kampgrounds of America, UBS Capital Markets, Hunter Fan Company, the
IRS, and the University of Pennsylvania.

mails desks

NET Public Administration
suite of products on the Microsoft . Caddo Parish will automate tasks,
such as fund account checks, retrieval of data, payroll deductions,
budgeting and more.

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"

New World Systems

"We are excited about implementing New World's Logos."

The Human Resources software will provide the Parish with detailed
personnel information, such as event tracking, hours, vacation, pay,
personal information, grievances, etc.

unipress.

prd prioritizes

0550 or
732.unipress.

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, signed a contract valued at approximately $700,000 for
New World's services and integrated Logos. New World's
solution also ties projects to a general ledger account, making the entire
project budget process a lot easier ., a leading mid-market provider of
web-based service desk automation software, today announced an
integration between its FootPrints(R) 100% web-based service desk and
Salesnet's(R) hosted CRM sales-focused automation solution with no
programming required. The new FootPrints CRM Bridge can help
facilitate a support call or close a prospective deal, while improving
communication lines between sales and support teams.

9x technician

Caddo Parish licensed Logos.NET Financial Management, Payroll and Human
Resources Management, Community Development, and New World's eGovernment
eSuite solution to improve processes and services to employees and
citizens. The benefits of these capabilities include reduced service
and support costs, increased agent productivity, compliance with
service-level agreements, and an overall improvement in customer
satisfaction. is a
developer of web-based service desk automation software serving the
mid-market, as well as large and small organizations.

fault inquiries

New World Systems, a leading provider of
enterprise-wide software solutions for the public sector , announced today
Caddo Parish, La.

Caddo Parish provides services to approximately 260,000 citizens and
supports a workforce of 700.

desks helpdesk

NET, a familiar Microsoft environment that will help maximize
resources and reduce learning time.

"A committee was created to review the answers to the request for proposal
(RFP), conduct site visits, and observe the software demonstration," said
Finance Director Erica Bryant, Caddo Parish, La.
"Developed on the . Logos.

technician desk

With the new FootPrints CRM Bridge, sales personnel using the
sales automation capabilities provided in Salesnet's hosted CRM
sales-focused automation solution have the ability to view the
customer's complete support history maintained in FootPrints. As contact
data changes in the sales tracking application, it is instantly
available in FootPrints.

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Net technology, industry standard Windows 2000 Server and SQL
Server 2000 database.
In addition, this integration allows FootPrints service desk
personnel to dynamically utilize the sales contact database within
Salesnet's hosted CRM sales-focused automation solution . "The integration gives
organizations the ability to deploy best-of-breed solutions and allows
both service desk and sales personnel to share information between
their functional departments to deliver a better customer experience."
FootPrints web-based service desk software is an award-winning
mid -market solution that delivers comprehensive, advanced support
automation in an easy-to-use, fast -to-implement, and affordable tool.com or call UniPress at 800.

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Net platform, it provides us with the latest
browser-based technology and the functionality to enhance operations by
being able to accomplish more in less time."

Bryant said one of the key features is the reporting capabilities.

UniPress Software Dynamically Links its FootPrints Service Desk to Salesnet's Hosted CRM Automation Solution

2100.

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NET solution because
it was the most up-to-date and modern system we saw," said Bryant.NET was developed using proven
Microsoft .----UniPress Software,
Inc.
"Organizations running FootPrints and Salesnet's hosted CRM
sales-focused automation solution can now dynamically link these
systems together to improve sales and service operations," explained
Mark Krieger, President of UniPress Software.
For a complete overview of the FootPrints family of products, please
visit www.

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PRESS RELEASE Caddo Parish La. Updates Local Government Software With New World Systems' Logos.NET

"The system we've been using requires us to reenter data into
Microsoft Excel to create a report, which can take several hours.

Business Editors/Technology Editors

EDISON, N.

- - FootPrints CRM Bridge Provides Bi-Directional Link Between
FootPrints Service Desk and Salesnet CRM Application, Giving
Support and Sales Professionals Real-Time Data to Manage
Customer Relationships

UniPress Software, Inc. For more information, contact
UniPress at 1-800-222-0550, or via the web at http://www.

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From customizable screens to full suite integration,
it will provide government officials fast and easy access to information.287.