9 billion in
2004, a strong 9.

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- Determine your medium-term objectives and using our robust,
granular market forecasts

For more information visit
http://www.

markup standardize

omg standardization

Tivoli's portfolio spans software for security,
storage, performance and availability, configuration and operations , and IT
lifecycle management.

analysts bpa

Performance and availability management software
is made up of performance management software and event automation tools.

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5 billion by 2007. Key objectives include automating first notification of loss,
the initial customer/claimant touchpoint reducing manual processes ,
and streamlining workflow throughout the process."*

The performance and availability management software market analyzed by IDC
includes software tools routinely used in IT operations or by end users to
manage the performance and response of the systems to nonscheduled system
and application events.

The top level workflow category lists organizations, standards bodies, and resources relating to promotion of, and/or interoperability of workflow technology and systems.

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"

According to IDC 's report, in 2004 total worldwide performance and
availability software revenue for all vendors combined was $3.

Sub-categories include: Workflow Research, Products, and Consulting Services.

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researchandmarkets .

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- Internal development gradually giving way to packaged software
applications. BPM engines will be a key area of
investment in 2005, with back-office/software vendors as well as a
handful of niche vendors set to benefit. The software enables companies to manage IT
infrastructure more efficiently and effectively, ensure that IT
infrastructure is compliant with business policies and regulations, and
reduce complexity by leveraging best practices, process integration and
automation across the entire infrastructure. For additional information, go
to www.

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bpm sigpam

researchandmarkets.

About Tivoli software from IBM

Tivoli software from IBM helps organizations better manage information
technology (IT) resources, tasks and processes in order to meet
ever-shifting business requirements and deliver flexible and responsive IT
service management.

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We believe the costly claims
management apparatus will be the leading strategic area of investment
for US P+C carriers for 2005, growing to $4.

Scope

- IT spending forecasts for claims processing to 2004, broken down
by source and activity. This is partly due to the proliferation of vendor claims
systems coming to market in recent years, but remains driven by
insurers who favour a piecemeal rather than complete overhaul
approach.

PRESS RELEASE IBM Ranked Number One in Worldwide Marketplace Share for Performance and Availability Management Software

3% increase over 2003.

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connectivity analysts

IDC ranked IBM as the top vendor overall, and also ranked IBM as the leader
in both sub-categories: performance management software and event
automation software. "We believe our
continued ranking as the number one performance and availability management
software vendor is proof that we are delivering the technology innovation
and end-to-end management solutions and services that our customers need.

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choreography 07

Business Editors/Insurance Writers

DUBLIN , Ireland----Research and
Markets (http://www.

Reasons to Purchase

- Use our timely and concise analysis of key business and
technology issues to develop a compelling go-to-market strategy .com/software/tivoli/features/it-serv-mgmt/

* IDC report #33732, "Worldwide Performance and Availability Management
Software 2004 Vendor Shares," authored by Tim Grieser, July 2005

choreography terminology

- Based on interviews with technology vendors and end-users, plus
our in-house expertise.

analysts 07

com/reports/c12325

"Retaining the number one market share position in the management software
market demonstrates that IBM's management strategy and tools are resonating
with our customers and are essential for their businesses," said Bob Madey,
Vice President, IBM Tivoli strategy and market management .com/software/tivoli. For information on IBM Tivoli's IT service
management initiative access
http: //www.

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endeavors standardization

ibm.

Alternative terms for workflow management are: Business Process Automation (BPA), Business Process Management (BPM), and Workflow Automation.

07 interoperability

com/reports/c12325) has
announced the addition of Claims Automation in US P+C Insurance to
their offering
However, with numerous challenges to stability looming on the
horizon, US P+C insurers are seeking ways to improve operational
processes to secure their profitability gains while establishing a
long-term competitive advantage.

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The IDC report analyzing the worldwide market for performance and
availability software is based on the IDC 2005 Software Market Forcaster
(SMF) Database, which covers over 85 functional software markets worldwide
by multiple operating environment and many geographic dimensions.

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IBM today announced that it has again been
positioned as the number one vendor according to IDC's report, "Worldwide
Performance and Availability Management Software 2004 Vendor Shares.

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Research and Markets Claims Automation in US P+C Insurance

Highlights

- Claims will be the primary investment area for US P+C insurers
in 2005.
- Workflow and decisioning applications are top priorities of
claims IT managers in 2005. The
definition of software revenue, as well as the survey methodology and the
operating-environment/regional modeling assumptions underlying these
rankings are detailed in the report.

Workflow management deals with the coordination and control of business processes through software.

standardization choreography