hawkassociates.
An online investor kit containing iVoice
press releases, SEC filings,
current Level II price quotes, interactive Java stock charts and other
useful
information for investors can be found at http://www.com . This breakthrough vastly extends
the capabilities of the platform for self-service access to
information and transactions, and
for data-driven call routing. The high-capacity, high availability, multi-tenant platform
supports
multi-channel contacts including voice and video telephone,
email, voice mail, and internet.com
All
product or service names mentioned herein are the trademarks
of their respective owners.
ivoice ivr
The
iVoice Speech Enabled Auto Attendant is a complete cost-effective
solution that works with existing
phone systems and voice mail packages. Its flagship product, CosmoCall Universe(TM), is a
unified
contact center that includes ACD, IVR, CTI, predictive
dialing, multimedia recording, interaction
history, and administrative
tools. Network service providers use CosmoCall Universe to offer
hosted
Contact Center On-Demand(TM) services to their clients, and
also as their own customer service platform
.telesoft dialogic
designs, manufactures and markets innovative speech-enabled
applications and computer telephony
communications systems.hawkmicrocaps.voicexml wartemusik
About iVoice, Inc.
About CosmoCom
CosmoCom
(TM) provides an all-IP, universal access contact center
system that is the hosting platform of choice
for more top tier
network service providers worldwide than any other product of its
kind, and
is fast becoming a favorite for service provider customer
care applications.wartemusik nuance
iVoice's Speech Enabled
Auto
Attendant system places people at ease by allowing callers to use their most
natural form
of communication -- their own voice -- to reach a specific person
or department. A new Web
Services
API dramatically expands the ease and scope of its
self-service and data-driven routing features
. The method is compatible with
and easily implemented for any similar platform that supports SIP
,
providing seamless connectivity for the application developer and
smooth call flow for the caller
. With CosmoTracker, inbound and
outbound calls, internet sessions, and email messages automatically
create interaction history records organized by account, case, and
contact.parwani periphonics
iVoice, Inc
.com .
This news release includes forward-looking statements within the meaning
of Section
27A of the Securities Act of 1933 and Section 21E of the Securities
Exchange Act of 1934, as amended
, regarding among other things our plans,
strategies and prospects -- both business and financial
.
"All of our product development is guided by customer feedback,"
explained Ari Sonesh, CosmoCom
's Chairman and CEO."
New Benefits and Features
CosmoCall Universe Version 4.
CosmoCall
Universe now supports standalone IP telephones used as
permanent PBX extensions within the CCU IP
telephone infrastructure.tranfer telesoft
Located at the base of Lake Michigan, the county has
the beauty of the
lake, the quiet of a small community but is close enough to
major cities like Chicago and South Bend
.com/ivoice/profile.
"I am sure that we will find
similar value in many of these other
new capabilities.
CosmoDesigner, CosmoCom's GUI application development tool, now
has a built
in Web Services API, enabling any information available as
a Web Service to be quickly and easily
incorporated into the
self-service and call routing logic.dialogic opticom
Every
department and employee is accessible
from one local or long-distance phone
number. Dialer enhancements broaden the coverage of outbound
and
blended applications.
To meet the self-service application needs of several customers,
CosmoCom
developed a Session Initiation Protocol (SIP) extension
method for integrating state-of-the-art speech
application platforms
from technology partners Nuance and VoxPilot into the CosmoCall
Universe
and CosmoDesigner environment. CosmoCom customers
include service providers such as BT, Cable + Wireless
, Deutsche
Telekom, ePLDT, France Telecom, KT, NTT, Japan Telecom, Eagle IP, and
VSNL.dialogic speechworks
CosmoCom
Enhances Contact Center On-Demand Software; CosmoCall Universe Version 4.5 Adds New Customer Interaction
Tools
Better support of standalone IP telephones adds
PBX extension capabilities to CCU's powerful
call center features, and
an all-media interaction history option makes the product a more
complete
and more efficient customer care solution. Interaction history is
proven to improve the customer
experience and reduce the length of
calls when it is immediately available with the arrival of the
call.vocaltec vru
J.
(OTC Bulletin Board: IVOC), a leader in speech-recognition technology,
announced today
that LaPorte County in Indiana has installed the iVoice Speech
Enabled Auto Attendant at its government
complex. By speaking the name, the caller is promptly transferred.
The Enhanced Web Agent now includes
several new features not
available in the desktop agent, such as multiple line appearances and
an
improved supervisor interface enabling easier and more flexible
monitoring of calls.voicexml periphonics
, iVoice, Inc
. iVoice capabilities ensure that all calls reach their intended
destinations at all times. Customers
include Avaya, Gold Kist, BJ's Wholesale
Club, American Red Cross and JVC.5, the latest update of
CosmoCom's innovative and powerful software
solution for Contact Center On-Demand and IP Contact
Centers. As we beta tested
CosmoCom Universe 4.
No PC client software is required and the phones
work with complete
transparency - just pick up the handset or press the speakerphone
button to
dial or to answer an incoming call.cosmocom.televantage autodialer
Investors may contact Frank Hawkins or Ken
AuYeung
, Hawk Associates, at (305) 852-2383, e-mail: info@hawkassociates. Integration with major
speech application
platforms makes ASR (Automatic Speech Recognition)
and TTS (Text-to-Speech) capabilities available
within the unified CCU
environment.artix telesoft
iVoice Deploying Auto Speech Attendant at LaPorte County Government
Complex
iVoice pays no such royalty or license fees for any of its speech
recognition applications
. For more information on
iVoice, visit http://www.com and
http://www.5 will be genuinely
useful
to them as well as future customers. CosmoCom's
dialer has always emphasized compliance with FTC
regulations on
nuisance calls while maintaining high agent efficiency.autodialer tranfer
Interactive Voice Response
products developed
by iVoice allow PC databases to be accessed via voice or from a standard
touch
-tone telephone."
"CosmoCom's new releases always hold pleasant surprises for us,"
noted Kent Charugundla
, CEO of EagleACD, a Contact Center On-Demand
service provider that uses the CosmoCall Universe platform
. The Enhanced Web Agent strengthens
CCU as a zero-desktop-footprint solution, which is increasingly
important for Contact Center On-Demand applications.
Because the interface utilizes self-describing
XML documents, it is
remarkably simple for an application designer to incorporate Web
Services
data into self-service and routing applications.vru tranfer
MATAWAN, N.telephony televantage
Forward-looking
statements are inherently
subject to risks, uncertainties and assumptions. "We often
see improvements we hadn't yet thought
about.5, the new outbound dialing features were
especially interesting, because they have already
enabled us to expand
services to current customers and to appeal to new kinds of potential
customers
," Charugundla continued. For more information, please visit www.periphonics speechsoft
Through a single integrated solution
capable
of processing thousands of interactions per hour, the company's products
provide cohesive
, easy voice access to messaging systems, including telephone
calls, e-mails and voice mail.ivoice
. or a
person acting on its behalf are expressly qualified in their entirety by this
cautionary
language. The system saves vital agent time and keystrokes, and, more
importantly, ensures that the
history is complete so that the next
contact with the same customer will be fully and accurately
informed
by that customer's history across all channels.Category is for telephony products and services
that particularly use speech processing/recognition over telephone lines or wireless mobile including
IVR (interactive voice response) and call center processing.
cherrytree autodialer
While there are
many companies that
develop speech applications, most require licensing of the
core speech recognition engine resulting
in a costlier solution for the end
user.hawkassociates.5 adds value to many facets of the
CosmoCall
Universe (CCU) product.ivr tranfer
Integrated with analog connectivity on a Nortel PBX, LaPorte has
implemented
a complete solution that includes the iVoice Speech Enabled Auto
Attendant.----Now CosmoCom makes
it even easier for contact centers to integrate with database
applications and with major speech
application platforms, conduct
outbound dialer campaigns, support the use of standalone IP
telephones
, and track customer interaction history. Our discussions with current customers makes us
confident
that the capabilities of Version 4.
With CosmoTracker as a part of unified CosmoCall Universe environment
,
that valuable integration that typically requires a major professional
services effort is simply
part of the out-of-the-box experience.voicexml telesoft
Callers do not have to deal with cumbersome touch-tone menus
and spell-by-name
directories.
A profile for investors on iVoice may be found at the website
http://www.com.
These tools are available today with CosmoCall Universe Version
4.
This
version also introduces a new module, CosmoTracker, which is
an interaction history tracking option
.opticom televantage
LaPorte wanted to make communication easier for its employees,
customers, business partners and
suppliers. LaPorte prides itself with wonderful
high school sports teams, tourist attractions and
the diversity of its
community members -- all 110,000 of them. Although we believe
that our plans
, intentions and expectations reflected in or suggested by these
forward-looking statements are reasonable
, we cannot assure you that we will
achieve or realize these plans, intentions or expectations. Important
factors that could cause actual results
to differ materially from the forward-looking statements
we make in this news
release include market conditions and those set forth in reports or documents
that we file from time to time with the United States Securities and Exchange
Commission. "Dialogue
with our
customers is the key to prioritizing our efforts and maximizing the
value we deliver
. These are only
highlights of this substantial new version.cherrytree wartemusik
Y. Formerly available only for predictive
dialing campaigns, the
CCU campaign manager now encompasses preview and progressive
campaigns
, as well as pure Interactive Voice Response (IVR) dialing
with optional agent access within the IVR
application.
w2k wartemusik
All forward-looking statements attributable to iVoice, Inc. The Enhanced
Web Agent is completely
browser-based, yet fully isolated from browser hangs or crashes due to
other
Web sites.cherrytree televantage
Many of the forward-looking statements contained in this news release may be
identified
by the use of forward-looking words such as "believe," "expect,"
"anticipate," "should," "planned
," "will," "may," "intend," "estimated" and
"potential," among others.
Business Editors
MELVILLE, N.
Outbound Calling has been unified around a single campaign
manager.webspeak wartemusik
About LaPorte County
LaPorte County is one the largest counties in Indiana with its main seat
in the city of LaPorte.htm . Now existing VoiceXML applications
and platforms can be incorporated
into a contact center based on
CosmoCall Universe, without sacrificing the built-in unity of its
components that makes the CCU platform so powerful and easy to work
with. CosmoCom's Virtual by
Design(TM)
architecture enables companies to move beyond geographic limitations
to self-host and
virtualize all contact center operations across the
enterprise.nuance parwani
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