Sage Software 's Atlanta center
supporting Timeslips by Sage achieved SCP Certification in 2004. Currently more than 200 technology support
organizations around the world participate in the SCP program.

About Support Center Practices (SCP) Certification

SCP Certification is an internationally recognized standard created by
Service Strategies Corporation and a consortium of leading technology
companies around the world.5 million customers worldwide.com, the most
comprehensive online resource for improving software quality
throughout the software development lifecycle, has undergone
an Extreme Makeover .com is a user community where
feedback and participation isn't just welcomed, it's
encouraged .

www.

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com

Even with a new look, StickyMinds.com also publishes four eNewsletters: The
StickyLetter, featuring hand-picked content from
StickyMinds.

official software

For more information, please visit the Web site at
www.com if we didn 't ask our users to participate in
our latest release, said Holly Bourquin, Software Quality
Engineering director of publishing.

As the online companion to Better Software magazine,
StickyMinds.

To check out the new StickyMinds.

product links

Additionally, the
company's Sage BusinessWorks Accounting support center (Rocklin, Calif. "During the SCP Certification audit process, Sage Software
demonstrated a clear commitment to customer satisfaction and continuous
improvement in their support operations . The world's leading
service and support providers use SCP Certification as a roadmap for
service excellence and a measure of success.L), supports 4.

site software

com offers an even more extensive look at
industry trends, news and resources across the topics of
Managing People & Projects, Requirements, Design &
Architecture, Development & Deployment, Test & Evaluation,
Process Improvement, Measurement & Reporting, Configuration
Management, Defect Tracking, and Security.com Extreme Makeover today,
visit http://www.com,
the online companion to Better Software magazine.

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"Our support professionals continuously
receive high marks for customer satisfaction and loyalty, and we are proud
of their service accomplishments. The Beta
Testing Challenge allowed users to look at the
StickyMinds.

links programming

Petersburg support centers first
received SCP certification in 2004. (Sage MAS 90/200, Sage MAS 500 and Sage PFW
ERP) and Atlanta (Peachtree by Sage) support centers have held SCP
certifications since 1998 and 2001, respectively.4 million small and
mid-sized business customers in North America.com team
has launched a more polished interactive community for
software professionals. We invite response to our columns, articles,
eNewsletters -- the entire site.com still offers an
unrivaled scope of original articles from industry experts,
a library of technical papers, industry news, tools and
books, and discussion forums.com and the Our Take column, a cleverly written
take on life and how it relates to software development; The
Whats New Gram, a listing of all the new articles,
templates and book reviews added each week; Between the
Lines, featuring industry views on the recent news; and The
Sticky ToolLook, covering tools and automation for the
entire software development lifecycle . For details on Software
Quality Engineering products and services, visit
http://www.

product programming

SCP Certification defines best practices for delivering world-class
technology support. SCP Certification
requires comprehensive on-site audits to confirm that companies meet the
requirements of the over 100 business elements defined in the program. All rights reserved.
StickyMinds. It wouldn't be
StickyMinds.

links site

Sage Software today announced that
customer support teams for its Sage Abra HRMS, Sage Carpe Diem, Sage FAS
Fixed Assets, and Sage TimeSheet products have achieved re-certification
under the prestigious Support Center Practices (SCP) Certification program,
after extensive audits of the company's St., support centers.com/moreinfo or call (866) 308-2378.StickyMinds. In
addition , Software Quality Engineering organizes the STAR
Testing Conference series and the Better Software Conference
& EXPO.

product reviews

The program quantifies the effectiveness of customer
support, establishes a foundation to build on existing quality processes,
and provides a clear focus on measurable results .com.

instruments forums

Certified organizations must demonstrate their continued commitment to high
performance standards through annual re-certification audits. For more information, visit
info@servicestrategies. Its parent company, The Sage
Group plc (London: SGE.

About the Publisher -- Software Quality Engineering

Software Quality Engineering, a worldwide leader in software
testing training and education , produces StickyMinds.

systems reviews

The SCP program is a comprehensive audit of support procedures , practices,
service levels to customers, and all internal department processes.

"The SCP re -certification underscores the investment and commitment we have
made to serve our customers and develop employee talent," said Ray Jimison,
senior vice president and general manager for Specialized Business
Solutions at Sage Software.com, or call (800)
552-3058, toll free in North America.sagesoftware .

2005 Sage Software.com Beta Site, report bugs and win prizes.

StickyMinds.

software official

PRESS RELEASE Sage Software's Herndon and St. Petersburg Support Teams Earn Second Consecutive Support Center Practices (SCP) Certifications

For
more than 25 years, Sage Software has delivered easy-to-use, scalable and
customizable software for accounting, customer relationship management,
human resources, time tracking and the specialized needs of accounting
practices and the construction, distribution, manufacturing , nonprofit and
real estate industries.

PRESS RELEASE Extreme Makeover -- StickyMinds.com Style

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Petersburg, Fla."

In addition to Sage Software, other leading technology companies have
achieved the prestigious and sought-after SCP Certification, including
Lockheed Martin Corporation , McKesson Corporation, Mentor Graphics
Corporation, Network Appliance Incorporated, Quantum Corporation , and Xerox
Corporation, among others. The program quantifies the effectiveness of
support, establishes a foundation to build on existing quality processes
and provides a clear focus on measurable results .

About Sage Software (formerly Best Software)

Sage Software offers leading business management software and services that
support the needs, challenges and dreams of more than 2.

After months of contemplating user comments and
brainstorming ways to improve site, the StickyMinds.com called upon their 50,000+ members to help
test the new site in a Beta Testing Challenge.

The foundation of StickyMinds.

texas support

"

Sage Software's Irvine, Calif.) since 2001.

StickyMinds.StickyMinds .

software instruments

, and Herndon,
Va. The Herndon and St. In
addition, the SCP program reviews how a company treats its customers, its
ability to work closely with other departments, such as research and
development (R&D), quality assurance (QA), product management (PM), and
sales, and its programs to develop and motivate its people.)
has held the certification since 1999, and the Sage Timberline support
center (Beaverton, Ore.

"By once again passing the rigorous requirements for SCP Certification,
Sage Software makes clear its dedication to world-class customer support,"
said Kristin Robertson, SCP auditor for the Sage Software customer support
teams. The Sage Software logo and the
Sage Software product and service names mentioned herein are registered
trademarks or trademarks of Sage Software or its affiliated entities.

Software Quality Engineering offers the worlds widest array
of educational training focused exclusively on software
testing and quality engineering.com.