Industry leaders including
EDS, Ford, HP, H+R Block, Novell, Merrill Lynch, McAfee, Reuters and
QUALCOMM rely on Knova's award-winning solutions to deliver
world-class customer service. Any
forward-looking statements are based on information available to the
company today and the company undertakes no obligation to update
publicly any forward-looking statements, whether as a result of future
events, new information , or otherwise.S.

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Epiphany, one of the world's leading CRM software providers, has
integrated Knova 's applications with its own Epiphany Service
application to help support its customers through excellent
self-service and agent-assisted support. In addition to a
diagnostic, natural language search engine and an intuitive interface,
Knova Self-Service provides business process support called
"Resolution Wizards" that guide customers to exactly the right tools,
knowledge, and next steps based on the context of their query. These forward-looking
statements are not historical facts and are only estimates or
predictions. Owen, along with other
industry executives at the Gartner Outsourcing Summit held in Los Angeles
April 4-6, participated in a keynote panel session that addressed sourcing and
security compliance.

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Knova also provides Epiphany's customer support engineers with a
comprehensive problem resolution workbench. Using business
process workflows, Knova Self-Service guides support engineers through
the resolution process, taking advantage of Knova's comprehensive tool
set including diagnostic search, collaboration and pre-populated case
notes for resolving customer problems. For more information, visit www. The legal
identity of the combined ServiceWare and Kanisa companies will become
Knova Software, Inc. "Trust is essential. Through global compliance audits, we discover there are
actually 27.

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Knova 6
applications include:

Knova Contact Center: An assisted -service application that
automates the resolution process for customer service agents
and support analysts

Knova Self-Service: A next-generation self-service application
that enables customers to help themselves with a personalized,
proactive self-service experience

Knova Forums: An integrated forums application for
peer-service that enables customers to help each other while
providing valuable feedback

Knova Field Service: A knowledge-empowered mobile support
application that enables service professionals to quickly
resolve customer issues on-site

Knova Knowledge Desk: A robust knowledge management solution
that empowers service desks to quickly resolve problems and
questions

About Knova Software

Knova Software is a leading provider of service resolution
management applications that reduce service costs, increase revenues
and improve customer satisfaction. Built on a next-generation search
and knowledge management platform, Knova's suite of
knowledge-empowered customer service applications automate the
resolution process across multiple channels including contact centers,
help desks, email and self-service sites.knova. The approach must be multi-layered and regularly tested.

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Additionally, we can layer on strict
regional requirements. -- and the U. 31 , 2004.

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CSC Executive Offers Best Practices, Emphasizes Need for Collaboration

EL SEGUNDO , Calif.

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Knova's powerful application suite, combined
with its commitment to a long-term partnership with Epiphany, is
exactly what we were looking for.
Furthermore, the application's comprehensive analytics will help
Epiphany continuously improve the system by identifying knowledge
gaps.
"The relationship between the company and outsourcer is more than a
contract; it's a marriage ," he said."
In addition, Owen stressed vigilance on the part of the outsourcer."
When the panel was asked how service providers cope with security and
compliance on a global basis, Owen stressed consistency, regardless of
location.

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These sophisticated search
and resolution capabilities are integrated with the Epiphany Service
application used within Epiphany customer support.5, Knova 's award-winning application suite is built on a
next-generation search and knowledge management platform .
Knova Software, Knova, Knova Contact Center, Knova Self-Service,
Knova Forums, Knova Field Service , Knova Service Desk, Knova 6 and
Knova 6.

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----Knova Software
(OTCBB:SVWN), a leading provider of service resolution management
applications, today announced that Epiphany has deployed Knova
Self -Service from the award winning Knova 6 application suite.
"There must be thorough and proactive monitoring and detection for both the
physical and technical environments, coupled with continual refresh of
policies and processes. "We've implemented a horizontal approach," he said."
While efforts regarding compliance are consuming considerable time and
resources, they bring an important benefit , said Owen.

About CSC
Founded in 1959, Computer Sciences Corporation is a leading global IT
services company.

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This often results in reduced costs
and increased efficiency. These include systems design and integration; IT and
business process outsourcing; applications software development; Web and
application hosting; and management consulting.

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"As a CRM leader and a supplier of customer service applications,
Epiphany has a sincere appreciation for the importance of resolving
customers' issues, regardless of the support channel they choose,"
says Bruce Armstrong, CEO of Knova Software.5 are trademarks of ServiceWare Technologies, Inc.

Experience Trust and Vigilance Are Keys to Security and Compliance in Outsourcing Relationships

With approximately 79,000 employees , CSC provides innovative solutions for
customers around the world by applying leading technologies and CSC's own
advanced capabilities.

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Headquartered in El Segundo,
Calif.

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kindness protestors

" Other
characteristics he cited include cultural compatibility, communication,
openness and the flexibility to adjust to change both as a result of business
change and new compliance legislation.

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Epiphany Selects Knova Software to Enhance Worldwide Customer Support; CRM Leader Deploys Service Resolution Management to Improve Support Centers and Customer

"Knova's comprehensive
application suite and support for business processes will help
Epiphany enhance customer satisfaction while keeping support costs in
check . All other
trademarks are properties of their respective owners. "To ensure
consistency around the world, we've incorporated regional and industry best
practices into our global model. CSC's mission is to provide customers in industry and
government with solutions crafted to meet their specific challenges and enable
them to profit from the advanced use of technology.

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"With a global customer base and complex software products, we
needed a best-of-breed solution that would help our support
organization resolve customer issues faster and more effectively,"
said Greg Higham, vice president worldwide customer support at
Epiphany. "Clients are thinking
end to end -- some for the first time."
As president of GIS, Owen is responsible for the global technology
infrastructure which supports the company's worldwide outsourcing client base
and CSC's internal operations., CSC reported revenue of $13.

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has strict
accounting standards through such legislation as Sarbanes -Oxley. We have to
be able to adhere to these standards globally to ensure consistency.

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Actual results may differ materially from those projected
as a result of risks and uncertainties detailed from time to time in
the company's Securities and Exchange Commission filings.

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For example, employee privacy requirements are very
stringent in Europe -- similar to HIPAA in the U.S.

protestors plowshares

Business Editors/High-Tech Writers

CUPERTINO, Calif. "We needed a solution that would improve our capabilities
for search and knowledge management, Web self-service, and
collaborative support. "The customer needs complete
visibility, and the process must be collaborative with a shared risk
management approach," he added.
Owen said companies considering outsourcing should begin by getting a
clear picture of the service provider's experience and capabilities. "You
want excellent depth of systems management experience, lots of protective
security layers and outstanding forensics capabilities .

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A perimeter defense
won't save you. He joined CSC in 1992 from General Dynamics.9 billion from continuing operations for
the 12 months ended Dec.

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For more information, visit the company's
Web site at http://www.

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5

Knova 6.com

The merger of ServiceWare Technologies and Kanisa closed in
February creating Knova Software, the new combined entity., In an era of increased
accountability , companies that outsource some portion of their internal
processes have to be more alert than ever in securing partners who provide
deep expertise in information technology (IT) security and compliance
monitoring, noted Russ Owen, president of Global Infrastructure Services (GIS)
for Computer Sciences Corporation (NYSE: CSC).com.

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"

About Knova 6. once shareholders have ratified this name at the
annual meeting scheduled for May 24, 2005.csc.

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"
Epiphany selected Knova Self-Service to create a personalized
self-service experience for its customers. We're excited to be working with one of the world's CRM
leaders. Knova Software is headquartered in
Cupertino, Calif.
Under the safe harbor provisions of the Private Securities
Litigation Reform Act of 1995, statements in this press release that
are not historical facts, including those statements that refer to
Knova Software 's plans, prospects, expectations, strategies,
intentions, hopes and beliefs and the expected benefits of the use of
Knova's products are forward-looking statements. For example, a client will think they have
13 payroll systems. This realization prompts the client to accelerate consolidation
efforts to standard platforms as the most efficient means of maintaining
compliance.

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---

- - kjjkjk

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