Performance IMPACT , etalk Survey, etalk Recorder, etalk Advisor, etalk
JASS, etalk Explore, etalk Introspect, etalk Expert, etalk Solution
Provider and Qfiniti, Qfiniti Observe, Qfiniti Advise, Qfiniti Expert
and Qfiniti Observe EasyLink are trademarks of etalk Corporation.

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Computers can sometimes be a cruel game of hide and seek. Lee' has been overwhelming," said Roger
Woolley, etalk vice president of Marketing .

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"He did a comprehensive assessment of our
contact center and provided us with concrete, actionable information."
Roger Lee speaks regularly on Six Sigma and process improvement at
contact center events around the world. Lee" columns, including those from "Quick
Tips," and Roger Lee's "Calibration Dos and Don'ts.

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Customer Response Sends etalk's ``Ask Mr. Lee'' into Wide Distribution; Popular Advice Column Tackles Tough Call Center Questions at www.etalk.com

etalk.

Sites with a variety of how-to articles or sites which offer a daily, weekly or monthly genealogy column (with old columns archived ).

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As the company that pioneered call quality
monitoring, etalk has maintained its focus on quality for over twenty
years, helping some of the world's best companies consistently deliver
outstanding customer service.

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SmartComputing is a leading source
of plain-English computing tips and how-to information. In this first of two parts, Jeff Curie,
Chief Strategist for IBM Tivoli Identity Management Solutions, and security
expert Larry Ponemon of the Ponemon Institute provide a comprehensive look
into what lies ahead for consumers and corporations seeking to protect
valuable data."
"Roger is easy to work with, responsive to time lines, and
extremely professional in his approach," said Jim Thomsen, director of
Performance Management at Deluxe Financial Services, a business unit
of Deluxe Corporation.

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They discuss the issue of identity management, the biggest
obstacles to achieving tight corporate security, the current measures
companies are taking to secure all facets of the organization and ethical
information and privacy management practices in both business and
government. "As Deluxe demonstrates, the most
important thing is a true commitment to the customer and a drive for
improvement.com

(C) 2005 etalk Corporation.

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New shows are uploaded in
RealAudio and NetShow formats by Friday, 12:00 PM CST. Lee" have covered a
broad range of topics, from building a better evaluation form to
boosting service agent morale. "Our customers look to
Roger Lee to help cut through the data clutter and develop simple but
effective strategies for improvement. By putting his column on our Web
site, our goal is to provide another resource for contact center
managers .

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Most recently, he appeared on
March 16, 2005, as a keynote speaker at the Contact Forum 9o.etalk .

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Let's Talk Computers is a trademark of the Let's Talk Computers Tennessee
partnership.
"Response to 'Ask Mr.

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Guests from IBM and Smart Computing will
appear on radio talk show "Let 's Talk Computers." IBM is the world's
largest information technology company.lets-talk-computers . Increased demand for Roger Lee's advice
and insight has led etalk to make the column more broadly available. All
other trademarks are the property of their respective owners.

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Business Editors /Technology Editors

IRVING, Texas----etalk announces
"Ask Mr. The
column features Roger Lee, etalk's director of Consulting Services,
giving straight-forward, easy-to-understand tips for improving
business processes, applying data analysis, and increasing contact
center performance . Lee" and its signature blue caricature light bulb have
been regular staples of the company's customer newsletter, "Quick
Tips," since it began last year.com and clicking on the blue light bulb.

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Any use of this trademark without written authorization is
strictly forbidden and a violation of state and federal law. Congreso
Internacional Mexico 2005 in Mexico City. All rights reserved worldwide.

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lets -talk-computers.
"Ask Mr.

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As
the global leader in the identity management market (Meta Group, 2005), IBM
Tivoli provides a wealth of information on this topic that impacts
consumers in very practical ways.
Smart Computing knows how you feel and spokesperson Ashley Hannant tells
you how you can put an end to the nerve racking games of computer hide and
seek and get the information you need, when you need it.net/guests/smartcomputing/general

ABOUT LET'S TALK COMPUTERS

Let 's Talk Computers, http://www.

archived highlighting

lets-talk-computers.

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PRESS RELEASE Identity Management Experts Jeff Curie and Larry Ponemon and Ashley Hannant From Smart Computing to Be Featured on Let's Talk Computers (R )

IBM (NYSE: IBM) Tivoli software solutions can help you to manage and
optimize the IT systems that keep your business processes operating. Lee," the company's popular customer advice column , is now
available to call center managers everywhere at www.com. Also available
online are past "Ask Mr.etalk.

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It is a magazine
that provides a long list of services no other publication provides ,
including subscriber only web access, tech support, low advertisements and
many more.

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Published monthly, Smart Computing emphasizes tutorial articles and
plain-English writing that defines technical terminology.

Letters to "Mr."
"It doesn't take a PhD to improve call center performance, " said
Roger Lee, a Six Sigma Black Belt.

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My job is to provide tools to help companies reach their
goals and keep getting better.
Call center managers can send a question to Roger Lee by going to
www.

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Listen to the interviews at:

IBM http://www."

About etalk

etalk Corporation, headquartered in Irving, Texas, is a leading
provider of software and services to more than 1,500 contact centers
around the globe. Features
and specifications subject to change without notice.

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com, ranks as one of
the longest-running computer radio talk shows and can be heard weekly in 5
states and 24 hours a day on the website. For more information, go to
www.

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net/guests /ibm/tivolipt1

Smart Computing
http://www. etalk
and etalk Pro are registered trademarks of etalk corporation.