net, day
or night, to get answers to non-technical and technical questions in
real-time, through online self-service, thanks to a partnership with eGain
(OTC BB: EGAN) -- a leading provider of customer service and contact centre
software.

eGain

The new self-serve capabilities on Aliant.

eGain Service 7, the company's software suite includes integrated,
best-in-class applications for web self-service, email management,
knowledge management, live web collaboration through chat and cobrowsing,
automation of fax and paper-based service interactions, case management and
service fulfillment. Customs controlled
custom bonded warehouse (CBW) upon BATFE and U.

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The company's
approximately 8,400 employees build on Aliant's 100-plus year history by
collaborating to deliver the highest quality of customer service, choice
and convenience.

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Headquartered in Mountain View, California, eGain has an operating
presence in 18 countries and serves over 800 enterprise customers
worldwide.

About Aliant

From its home base in Atlantic Canada, Aliant (TSX: AIT) delivers a wide
variety of innovative and traditional communications services, including
local and long distance telephony, wireless, Internet, e-commerce,
interactive multimedia, data and managed network services to more than two
million consumers and over 80,000 enterprises.

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Aliant has a market capitalization of approximately $3.

FNH USA Statement on the FN Five-seveN Pistol

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aliant.

"We're proud of our relationship with a communications leader such as
Aliant," said Ashu Roy, CEO of eGain.

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Internet security services such as Aliant
Anti-Virus, Aliant Personal Firewall, Aliant Parental Control, and Aliant
Anti-Spyware are also available to customers on the web site.net are enabled by customer
service knowledge management software from eGain.

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PRESS RELEASE Aliant Offers Customers New Online Self-Service Options

Aliant, Atlantic Canada's leading
information and communications technology provider, announced today that
more online self-service options are available to customers via their web
site -- www. Other Aliant. These robust applications are built on the eGain
Service Management Platform (eGain SMP), a scalable next-generation
framework that includes end-to-end service process management,
multichannel, multisite contact center management , and certified
out-of-the-box integrations with leading call center, content and business
systems .

Business Editors

MCLEAN, Va.S.

Authoritative answers to frequently asked questions about the FN
Five-seveN handgun and related 5.

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The same underlying
knowledge engine is also used by call center agents to quickly resolve
customer issues on the phone.

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Trusted by prominent
enterprises and growing mid-sized companies worldwide, eGain has been
helping customer service organizations , help desks and e-business
operations achieve and sustain service excellence for more than a decade .

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approval.7 x 28 mm ammunition can be found on
BATFE website: www.

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To view an FAQ/How To page from Aliant. The FN Five-seveN handgun is larger than most
current issue sidearms carried by law enforcement agencies
throughout the U.

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"Using the new tool, our customers
can simply type in a problem and are guided to a solution through an
interactive dialog.S.

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net self-services include:

-- Troubleshooting problems such as no dial tone and miscellaneous
cellular service and Internet issues;
-- Finding information and ordering of services such as Aliant Value
Packages or specific features such as Call Answer and Call Forwarding;
-- Accessing user guides and tutorials;
-- Remote diagnostics for Internet connections from home computers; and,
-- Paperless billing and online bill payment

Other enhanced features and services on Aliant.

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Aliant complements its
industry-leading telecommunications business with strengths in information
technology solutions and knowledge-services applications.

net please follow the path below:

-- Open your browser and type in www.aliant.

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Customers will save time by using Aliant.com or call
the company's offices: United States: 800-821-4358; London: 1753-464646;
Tokyo:
3-5778-7590.6
billion.gov/firearms/firearmstech/fabriquen.

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To find out more about eGain, visit http://www.net
-- Select (click) the Help and Support tab (blue bar across the top of
the page) and select For Your Home/Internet
-- Under the Help Topics headline (left side of the page), select FAQ/How
To
-- On this page select Internet, then select High -Speed/Using Services

Media representatives are encouraged to sign up for Aliant News Alerts.

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"We look forward to working with them
as a strategic partner.

The maximum effective range of the Five-seveN handgun is 35 to
50 meters and is comparable to other commercial available
sporting pistols in its range and effectiveness.

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net.net include online piano
lessons, news-on-demand, downloadable and streaming music files, video
gaming, and online shopping.eGain.

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Twenty -four of the 50 largest global companies rely on eGain to transform
their traditional call centers into multichannel customer interaction hubs,
and to extend their service-based competitive advantage .

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----In response to
questions raised by misinformation concerning the FN Five-seveN(R)
pistol, FNH USA, LLC offers the following:

The Five-seveN handgun is a full size pistol and is not easily
concealable.

The only ammunition available to the public are the cartridges
defined by Bureau of Alcohol, Tobacco, Firearms + Explosives
(BATFE) as suitable for sporting use.7 x 28 restricted ammunition (armor piercing) is sold
only to law enforcement and military agencies.

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"

Aliant's broad range of self-service options provides a convenient service
for its customers."

About eGain

eGain (OTC BB: EGAN) is a leading provider of customer service and contact
center software for in-house or on-demand deployment.

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"The service experience we are delivering to our customers has been
improved with the help of eGain's software," said Deanna Gallaway,
Director, Self Serve Channels, Aliant. Alternatively, our customers can view our list of
frequently asked questions and answers to seek solutions to current issues
or find helpful tips. This ammunition
is only released and shipped from a U.