The majorities in favor of Euthanasia and physician-assisted suicide
have increased over the last few years.
* A 64 to 35 percent majority disagrees with the 1997 Supreme Court ruling
that "individuals do not have a constitutional right to doctor-assisted
suicide. The
majority of these people (62 percent) say that their living wills state
that they should not be put on life support systems.

support end

which killing

It is impossible to quantify the errors that may result
from these factors.

end have

Furthermore , most people feel that if they were unconscious
and unlikely to recover they should not be kept alive on a life-support
system. adults
surveyed by telephone by Harris Interactive(R) between April 5 and 10, 2005. The question read
"In 1994, people in Oregon voted on a proposition that would allow doctor-
assisted suicides for PATIENTS WITH LESS THAN SIX MONTHS TO LIVE.

* Very small base.

Methodology
The Harris Poll(R) was conducted by telephone within the United States
between April 5 and 10, 2005, among a nationwide cross section of 1,010 adults
(aged 18 and over), of whom 415 have a living will.

Business Editors

AMERICAN FORK, Utah----Sento
Corporation (Nasdaq:SNTO), a leader in right-channeling customer
support solutions, will host a conference call on Tuesday, April 26,
2005, to detail its fourth fiscal quarter and 2005 year-end results at
30 minutes after the market closes - 4:30 PM EDT.S.

assisted die

TABLE 3
FAVOR/OPPOSE LEGALIZING DOCTOR-ASSISTED SUICIDE BASED ON OREGON LAW
"There is an Oregon law which allows doctor-assisted suicides for PATIENTS
WITH LESS THAN SIX MONTHS TO LIVE.S.novatris.com), Tokyo-based Harris Interactive Japan,
through newly acquired WirthlinWorldwide , a Reston, Virginia-based research
and consultancy firm ranked 25th largest in the world, and through an
independent global network of affiliate market research companies.
Individual investors can listen to the call through CCBN's individual
investor center at www.sento.

mercy or

Most people with living wills do not want to go on life-support systems

ROCHESTER, N.
adults think that the law should allow medical euthanasia for dying patients
in severe distress who ask to have their lives ended. This is an increase from the 61 to 34
percent majority in favor of the Oregon law in 2001.

TABLE 5
HAVE A WILL OR LIVING WILL
Q: "Do you have a will?"
Q: "Do you have a living will, which takes effect when a person is
incapacitated and can no longer express his or her wishes?"

Base: All Adults

Total Age Sex Race
65+ Male Female White Black* Hispanic*
% % % % % % %
Have a will 45 83 43 47 51 25 17
Have a living
will 34 60 27 39 36 16 27

* Very small base.
In theory, with probability samples of this size, one could say with 95
percent certainty that the results have a sampling error of plus or minus 3
percentage points of what they would be if the entire U. The confirmation number will be
40744898.com
The Web cast is also being distributed over CCBN's Investor
Distribution Network to both institutional and individual investors.

or have

Doctors
would be allowed to help patients to commit suicide -- but only if -- ALL of
the three following conditions were met: a) The patient requests it three
times; b) There is a second opinion from another doctor; and c) There is a 15-
day waiting period for the patient to change his or her mind.
Harris Interactive combines its intellectual capital, databases and
technology to advance market leadership through U.S.fulldisclosure. Through Sento's Customer Choice Platform(tm), an
integrated suite of multi-channel CRM technologies, customers are
given a choice of self-service and assisted-service options - via web,
e-mail, chat, and phone - for increased customer satisfaction with
dramatic cost savings to Sento's clients.

end which

Y.

J23845
Q605, Q615, Q620, Q625, Q630

The Harris Poll(R) #32, April 27, 2005
By Humphrey Taylor, chairman of The Harris Poll, Harris Interactive.harrisinteractive.hieurope.sento.

polling promote

These are some of the findings of a new Harris Poll of 1,010 U.-based global research company that blends premier strategic consulting
with innovative and efficient methods of investigation, analysis and
application. The Web cast of
this call will be available for two months by visiting one of CCBN's
Web sites as stated above.

die or

The main findings of the survey are:
* A 70 to 29 percent majority of adults are in favor of a law that would
"allow doctors to comply with the wishes of a dying patient in severe
distress who asks to have his or her life ended."
* Most people (72 percent) say that, if they had a living will, it would
say that if they were unconscious, and, to a reasonable degree of
medical certainty, they would not regain consciousness, they should be
allowed to die and that food and water should be withheld or withdrawn. Do you agree or disagree with
this decision?"

Base: All adults

1997 2001 April 2005
% % %
Agree 32 32 35
Disagree 65 63 64
Not sure 3 4 1

Note: Percentages may not add up to 100% due to rounding. Figures for age, sex,
race, education, region and household income were weighted where necessary to
bring the sample of adults into line with their actual proportions in the
population.
These statements conform to the principles of disclosure of the National
Council on Public Polls.

society have

Doctors are allowed to help these patients
end their lives - but only if - all of the three following conditions are met:
1) The patient requests it three times; 2) There is a second opinion from
another doctor; and 3) There is a 15-day waiting period for the patient to
change his or her mind.

Press Contacts:
Nancy Wong
Harris Interactive
585-214-7316

Kelly Gullo
Harris Interactive
585-214-7172

people assisted

Majorities of U.S. Adults Favor Euthanasia and Physician-Assisted Suicide by More than Two-to-One

S.
* Fully 34 percent of adults report that they have living wills. 72
Not sure/refused 4

Note: Percentages may not add up to 100% due to rounding. Unfortunately, there are several other
possible sources of error in all polls or surveys that are probably more
serious than theoretical calculations of sampling error.

society legislation

TABLE 6
WHAT LIVING WILL STATES
"What does or would this living will state? "

Base: Adults Who Have a Living Will

Total Aged 65+*
% %
Provide life support 3 4
Do not provide life support 62 71
It designates someone to decide for you 30 22
Other 3 2
Not sure/refused 2 1

Note: Percentages may not add up to 100% due to rounding.

die which

S.
* A 67 to 32 percent majority would like their states to allow physician-
assisted suicide for terminally ill patients , where (as in Oregon) three
very specific conditions are met.

out pro

TABLE 1
ATTITUDES TOWARD EUTHANASIA - TREND"
Do you think that the law should allow doctors to comply with the wishes of a
dying patient in severe distress who asks to have his or her life ended, or
not?"

Base: All adults

April
1982 1987 1993 1997 2001 2005
% % % % % %
Yes, should allow 53 62 73 68 65 70
No, should not allow 34 32 24 27 29 29
Not sure 8 4 3 4 6 1

Note: Percentages may not add up to 100% due to rounding.com or by visiting any of the
investor sites in CCBN's Individual Investor Network.

which issues

TABLE 2
AGREE/DISAGREE WITH 1997 SUPREME COURT RULING
"In 1997, the U. The call will
discuss:

Results from the fourth fiscal quarter and full 2005 fiscal
year end

New Business developments

To access the call, dial 816-650-0760, in- or outside the U.
In addition, this call will be Web cast by CCBN and can be
accessed at Sento's Web site at: www.com) is a right-channeling solutions
leader, delivering a successful customer service and technical support
experience through multi -channel interactions, contact center
management expertise and professional services focused on business
process management. Sento provides multi-channel
support in 18 languages.

promote society

" This is an increase
from the 65 to 29 percent majority who felt this way in 2001, but less
than the 73 to 24 percent majority who did so in 1993. Supreme Court ruled that individuals do not have a
constitutional right to doctor-assisted suicide. Sampling error for the various sub-
sample results is higher and varies.g.

About Harris Interactive(R)
Harris Interactive Inc. Known for The Harris Poll(R) and for pioneering Internet-based
research methods, Harris Interactive conducts proprietary and public research
to help its clients achieve clear, material and enduring results.

who suicide

Would you favor
or oppose such a law in your state?"

TABLE 4
DIRECTIONS YOU WOULD GIVE TO DOCTOR VIA A LIVING WILL IF YOU BECAME
UNCONSCIOUS AND WERE UNLIKELY TO REGAIN CONSCIOUSNESS
"Lately in the news, there has been much talk about living wills.Y.

acted belief

S.,
five minutes before start time.

This category is for sites which promote the right to die, assisted suicide, or mercy killing; and for sites about organizations and people who support that belief or have acted out of it.

polling promote

They include refusals
to be interviewed (non-response), question wording and question order,
interviewer bias, weighting by demographic control data and screening (e.com), Paris-based
Novatris (http://www.

polling killing

, More than two-thirds of U.com), the 15th
largest and fastest-growing market research firm in the world, is a Rochester,
N. Institutional
investors can access the call via CCBN's password-protected event
management site, StreetEvents (www.streetevents .com).

SENTO PROFILE

Sento Corporation (www.

pro euthanasia

Sento Announces 2005 Fourth Fiscal Quarter and Year End Conference Call

support euthanasia

Two-thirds of the public
would like their states to allow physician -assisted suicide as it is currently
allowed in Oregon. Would you favor or oppose such a law in your state?"

Base: All adults

2001 April 2005
% %
Favor 61 67
Oppose 34 32
Not sure/refused 5 1

Note: The question asked in 2001 was slightly different.,
for likely voters). offices and wholly owned
subsidiaries: London-based HI Europe (http://www.

organizations promote

23
You would want to be allowed to die so nutrition
and hydration should be withheld or withdrawn. adult population
had been polled with complete accuracy. (http: //www. EOE
M/F/D/V.

people or

If you were
filling out a living will, what directions would you give your doctor in the
event you became unconscious, and, to a reasonable degree of medical
certainty, you would never regain consciousness?"

Base: All Adults

Total
%
You would want your life prolonged as long
as possible and nutrition and hydration should
be provided.

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Majorities of U.S. Adults Favor Euthanasia and Physician-Assisted Suicide by More than Two-to-One

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This category is for sites which promote the right to die, assisted suicide, or mercy killing; and for sites about organizations and people who support that belief or have acted out of it.

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pro euthanasia

Sento Announces 2005 Fourth Fiscal Quarter and Year End Conference Call

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