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The seminar will include
market commentary from Robert Hult, and FCI, Molex and Tyco will participate
as the supplier panelists.

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researchandmarkets.

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ttiinc.com .

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com /cgi-bin/prnh/20040820/RESEARCH )
This major new UK study offers a first-time view into skills and training
amongst in-house and external call centre agents, user groups and HR
professionals .
Each seminar in the series will provide market trends, industry
information, technical information and conclude with a question and answer
session.

submissions multi

About TTI
TTI, Inc. is the world 's leading passive and connector specialist with
offices in 57 major markets in the United States , Canada, Mexico, Europe and
Asia.

homepages faceted

announced today that
the company will launch the new TTI Technical Seminar Series, Be Smart
-- Choose the Right Parts.

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TTI Inc. Launches Technical Online Seminar Series

This category is for sites on homepages by individuals, not organizations, about more than one social issue.

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DUBLIN, Ireland, Research and Markets
(http://www.com/reports/c16199 ) has announced the addition
of Dial Skills for Success: Call Centres are Key to Boosting Response-led
Business to their offering. The series is specifically tailored for engineers.

Websites submitted here must be social issue related and in
English.

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A brief question and answer
session will follow commentary from Dennis Zogbi and electronic component
manufacturers: AVX, Kemet, Murata and Panasonic.com .

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Specifically, it will explore the
various options available for 1mF to 330 mF .

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The free seminars will be broadcasted
on TTI's Web site, http://www.ttiinc. Anyone interested can
register for this free online seminar at http://www.

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must homepages

Dial Skills for Success provides a comprehensive , whole view of the UK
Call Centre Industry.
For all Call Centre interaction, this practical report identifies the
largest, most frequent call-floor problems and gives key insights into Call
Centre Management, Operations, Human Resources, Sales, Product, Marketing and
Systems.com/reports /c16199

Laura Wood
Senior Manager
Research and Markets
press@researchandmarkets .
The second technical seminar scheduled for summer 2005 is Connectors: The
Need for Speed .
TTI, Inc.

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Research and Markets: Call Centres Are UK's Fastest Growing Industry With Recruitment Growth Running at 230% Over Last 3 Years

(Logo: http://www.com throughout the year.

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The report is broken into 4 easy to read sections:

Executive Summary - Key Issues , Overview + Recommendations
Part One - The Scope of the Problem, Top Down Factors
Part Two - People Influences - Skills and Training
Part Three - Linked Influences - "The Big Machine "

For more information visit
http://www.com
Fax: +353 1 4100 980

, the seminars will feature
industry experts, Dennis M. Zogbi (Paumanok Publications, Inc.) and Robert
Hult (Bishop + Associates, Inc. For more information visit the TTI Web site, http://www.

answer submissions

But,
with labour accounting for 60% of operating costs and staff turnover ranging
from 18% to 40%, there are urgent needs to improve recruitment, retention and
performance standards.

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The first triple -tier study of its kind, the report contains 46 key charts
over 55 pages and is based on research carried out from over 3,500 call
agents, 2,700 large UK Client Organisations and 400 HR professionals . Moderated by TTI, Inc.

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FORT WORTH, Texas, TTI, Inc. strives to be the industry's preferred information source,
providing the right information needed right now.

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researchandmarkets.ttiinc.

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) and industry professionals employed by
various manufacturers. The seminars will focus on the latest market trends and
technologies in passives and connectors. This seminar will provide some invaluable advice on high-speed
backplane connectors and will air on June 9, 2005.

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newscom.

homepages ability

Call Centres are the UK's 3rd largest employer and the fastest growing
industry, with recruitment growth running at 230 % over the last 3 years.
The first seminar, scheduled to air on Wednesday, May 25, 2005 is "Choose
the Right Cap for the Right App!" This seminar will focus on selecting the
best capacitor for a particular application.