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With AvantGard-ETX, Credit Lyonnais can offer its clients that are
participants of AvantGard -ETX access to their financial information,
integrated in real time with their treasury management software,
helping them to optimize their liquidity position.
AvantGard-ETX is a real-time messaging network that seamlessly
connects existing technologies within the enterprise to those of third
party systems to provide corporate customers a secure and reliable
end-to-end process. SunGard (NYSE:SDS ) is a member of the
S+P 500 and has annual revenue of $3 billion. or
its subsidiaries in the U .

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Credit Lyonnais is SunGard's first AvantGard-ETX customer in
France. AvantGard-ETX will provide Credit Lyonnais with Web-based
connectivity via a single window to all AvantGard-ETX participants
that maintain a presence in Europe.

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SunGard serves more than 20,000
customers in more than 50 countries, including the world's 50 largest
financial services companies.

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Fax: +353 1 4100 980

"Through AvantGard-ETX these customers
can benefit from our complete range of services, without having to
spend additional time and financial resources solving communication
challenges , which tend to be rather complex and tedious when working
with different countries within Europe ," Ms.
Our relationship with Credit Lyonnais is evidence of SunGard's
commitment to increase the capacity of real-time treasury integration
for our customers in Europe.

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com/cgi-bin/prnh/20040820 /RESEARCH )
This major new UK study offers a first-time view into skills and training
amongst in-house and external call centre agents, user groups and HR
professionals. This strategic business relationship with
SunGard opens new possibilities, especially for those of our clients
who are managing their cash management business from the United States
and are already SunGard customers ," said Dominique Piot, head of cash
management, Credit Lyonnais.

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com/reports/c16199 ) has announced the addition
of Dial Skills for Success: Call Centres are Key to Boosting Response-led
Business to their offering.
Dial Skills for Success provides a comprehensive, whole view of the UK
Call Centre Industry.com

About AvantGard

AvantGard Treasury and Capital Markets solutions offer a unique
technology infrastructure that provides business executives with
economic alternatives to leverage efficient processing of financial
transactions such as asset and liability management and high-end risk
management, with the security that their major financial market risks
are properly managed to a policy and reported accurately.

About SunGard

SunGard is a global leader in integrated software and processing
solutions, primarily for financial services.S.

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and other countries .

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The report is broken into 4 easy to read sections:

Executive Summary - Key Issues , Overview + Recommendations
Part One - The Scope of the Problem, Top Down Factors
Part Two - People Influences - Skills and Training
Part Three - Linked Influences - "The Big Machine "

For more information visit
http://www. Credit Lyonnais is
a global domestic banking services provider, notably proposing
state-of-the-art corporate transactional product and services through
an extensive nationwide network of branches.sungard.

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creditlyonnais. Visit SunGard at
www . All other trade
names are trademarks or registered trademarks of their respective
holders.

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The first triple-tier study of its kind, the report contains 46 key charts
over 55 pages and is based on research carried out from over 3,500 call
agents, 2,700 large UK Client Organisations and 400 HR professionals.com/reports/c16199

Laura Wood
Senior Manager
Research and Markets
press@researchandmarkets.

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Transactions flow securely through AvantGard-ETX,
helping to provide straight-through processing and end-to-end
integration with the corporate treasury management system.

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Call Centres are the UK's 3rd largest employer and the fastest growing
industry, with recruitment growth running at 230% over the last 3 years. Credit Lyonnais has also
developed a comprehensive range of international cash management
services dedicated to multinational groups having set up a cash
management in France.

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(Logo: http://www. SunGard also helps
information-dependent enterprises of all types to ensure the
continuity of their business .

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For all Call Centre interaction, this practical report identifies the
largest, most frequent call-floor problems and gives key insights into Call
Centre Management, Operations, Human Resources , Sales, Product, Marketing and
Systems.
Ken Dummitt, president of SunGard's AvantGard business unit, said,
"SunGard provides global cash management and treasury services, with
major regional headquarters in Europe, Asia Pacific and the Americas.

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But,
with labour accounting for 60% of operating costs and staff turnover ranging
from 18% to 40%, there are urgent needs to improve recruitment, retention and
performance standards.

Credit Lyonnais and SunGard Join Forces to Provide Straight-Through Processing Through SunGard's AvantGard

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DUBLIN, Ireland, Research and Markets
(http://www.newscom.researchandmarkets.----SunGard
(NYSE:SDS) today announced that Credit Lyonnais , Group Credit Agricole
(CAC: FR0000045072), has joined SunGard's AvantGard-ETX network.
AvantGard -ETX provides Credit Lyonnais secure, real-time cash
management, treasury and execution services, including trading,
borrowing and investing.
"Our strategy is to offer electronic services to our clients
through their existing tools, instead of forcing them to use our
proprietary bank solutions .com

Trademark Information: SunGard, the SunGard logo and AvantGard are
trademarks or registered trademarks of SunGard Data Systems Inc.

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AvantGard-ETX helps enable mutual
customers of Credit Lyonnais and SunGard to report balances, transfer
balances and create payments via wires, taking advantage of
straight-through processing via SunGard's secure messaging network. Piot added. On top, the bank delivers cash management
services in various zones through Group Credit Agricole's
international network. Please visit Credit Lyonnais
at www.

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Research and Markets: Call Centres Are UK's Fastest Growing Industry With Recruitment Growth Running at 230% Over Last 3 Years

Business Editors /High-Tech Editors

CALABASAS, Calif. To increase the bank's capacity to deliver
extensive domestic cash management services outside France, Credit
Lyonnais has also recently entered into a comprehensive partnership
agreement with major banking institutions in Western and European
countries through the Unicash alliance.

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Using AvantGard-ETX, Credit Lyonnais is able
to seamlessly connect to a network of member financial institutions
for straight-through processing of transactions and a holistic view of
global cash positions."

About Credit Lyonnais

Credit Lyonnais is one of the leading French banks, part of Credit
Agricole Group, France's number one banking group.