Contacts: Richard Young
LEWIS PR
+1-617-454-1102
richy@lewispr . "IMlogic's support for HP StorageWorks RISS products
ensures customers have dependable control over how they archive
instant messages, so they can be confident about compliance.

begg brint

The
companies using ClickSoftware's service optimization technology showed
distinct productivity and efficiency advantages over those companies that did
not employ the technology, without any decline in customer service . A benchmark is an excellent
tool to estimate potential gains.
The company is located in Burlington , Mass.

It also protects intellectual assets from decay, adds to firm intelligence and provides increased flexibility.

brint pivotal

Service Organizations Using ClickSoftware Report More Than 30 Percent Higher Productivity Than Industry Peers

In late
2003, Downton Consulting conducted a benchmark study including members of the
Association for Services Management International (AFSMI).

IMlogic Works with HP to Deliver Information Lifecycle Management for E-mail and Instant Messaging

com

competencies semantica

com

* Correlation Analysis: Administrators are able to identify the
variables and behaviors that impact student satisfaction and leverage
the data to develop best practices for course and program improvement.
eCollege was founded in 1996 and is headquartered in Chicago, with the
eLearning Division headquartered in Denver.

These range from specialized firms which focus solely on KM to large information technology companies which have specialized resources in KM.

competencies knowhow

"That's easy math. And that is what this
benchmark is all about."
Bendov also said that the benchmarking does not end with the publishing
of the study today, as ClickSoftware plans to continue benchmarking its
customers in an effort to continually improve the benefits being driven by
its solutions.
These statements are based on management's current expectations and are
subject to a number of uncertainties and risks .

Business Editors/High-Tech Editors

WALTHAM, Mass."
IMlogic IM Manager captures IM traffic in real time and stores it
in a database prior to converting the conversations into an e -mail
format."
IMlogic IM Manager provides all the tools businesses need to fully
realize the benefits of IM while minimizing the risks and challenges
associated with this form of communication .

IMlogic, Inc.

brint begg

"We used the same methodology and the same survey instrument in
performing both the AFSMI and the ClickSoftware studies," said Steve Downton,
president of Downton Consulting , "so the comparison is very clear."
Terry Ray, vice president of META Group's Energy Information Strategies
service, commented:
"With continuing pressure to improve performance and financial
credibility, companies are re-examining business processes to enable/improve
customer acquisition and satisfaction.
"It is easy for companies to see how, if they achieve 10 percent
productivity increases, they can save significant amounts of money," Bendov
said.
"We see the benchmarking of our customers as an ongoing effort, rather
than a one-time event," he said. For additional information regarding risks
relating to ClickSoftware's business, see ClickSoftware's filings with the
Securities and Exchange Commission including ClickSoftware's annual report on
Form 10-K for the year ended December 31, 2003, and subsequent filings with
the Securities and Exchange Commission. "This revolutionary functionality saves us time and
effort in mining data across students, faculty and terms to create the types
of reports we need to assess key trends in our courses and programs. The Company's Enrollment Division, Datamark, Inc. In
conjunction with HP's announcement today of open application
programming interfaces (APIs) for RISS, IMlogic will support these
APIs to give companies more options for storing , tracking and
retrieving their instant messages.imlogic.

competencies proosto

New Field Service Benchmarking Study Reports Higher Efficiencies Among
ClickSoftware Customers

BURLINGTON, Massachusetts,
ClickSoftware Technologies, Ltd.
The study, "Measuring the Impact of Field Service Optimization," was
commissioned by ClickSoftware and conducted by Downton Consulting. Other notable efficiency
gains include a 32 percent improvement in the dispatcher-to-service
technician ratio.com

Liz Avery
ClickSoftware, Inc.

eCollege(R) Launches Program Intelligence Manager to Help Institutions Analyze and Leverage Data for Improved Student Retention

"eCollege has one of the largest online learning databases in the world,
and because of the detailed current and historical data we store for our
customers, they can analyze and leverage their data in a way that is not
possible through any other eLearning solution," said Oakleigh Thorne, chairman
and CEO of eCollege.

It focuses on creating a 'repository' of collective knowledge, intellectual capital, skills and experience.

semantica isde

It also enables administrators to create reports for
regulatory compliance, which helps institutions reduce the cost of
accreditation attainment and justify Title IV funding. eCollege's product
roadmap focuses on student retention, operating efficiencies and program
reporting to help an institution drive its top and bottom line growth and
support regulatory compliance.com.

This news release contains statements that are not historical in nature
and that may be characterized as "forward -looking statements" within the
meaning of the securities laws.

misunderstandings nhconsult

clicksoftware. "Program Intelligence Manager uniquely positions our
customers to better understand the key components and trends within their
programs, giving them the strategic insight to know exactly where improvements
are needed to strengthen programs, drive profitable growth and facilitate
regulatory compliance. IMlogic IM
Manager(TM) is the first instant messaging (IM) management software to
integrate with the HP StorageWorks Reference Information Storage
System (RISS), adding IM capabilities to the storage solution.
"Ever tighter regulations are forcing companies to re-think how
they process all communications, including instant messaging, with
strict consequences for those who don't comply," said Francis deSouza,
IMlogic 's CEO.

brint retrieving

It includes reliable customer demand and workload
forecasting, strategic and tactical capacity planning, daily service
scheduling, troubleshooting and repair support, wireless workforce management
and business analytics, connecting all organizational levels and functions. and Israel, with offices in
Europe and Asia Pacific. Customers
include publicly traded for-profit institutions, community colleges, public
and private universities, school districts and state departments of education.
"HP StorageWorks RISS allows customers to streamline the process
of data archiving and retrieval, " said Frank Harbist, vice president
and general manager for StorageWorks software at HP. With more than 500,000
licensed seats, IMlogic IM Manager meets the most rigorous IT
requirements of the Fortune 1000 across the finance, energy,
healthcare, technology, government and manufacturing sectors , bringing
centralized management, security and compliance-level archiving to
traditionally unmonitored and uncontrolled enterprise IM usage.

competencies goodness

, is the market
leader in enterprise software for instant messaging , the world's
fastest growing communications medium of all time.

knowledge brint

The new format contains all of the information that the HP
RISS system will need to audit, index and archive the messages for
fast , easy retrieval.

There are a number of companies which provide consulting services, software products or other services in the area of Knowledge Management.

semantica allee

What companies want to know is where they stand in
comparison to similar companies and how far they are from reaching the
performance levels other companies have attained.Business Intelligence Tool Provides Valuable Insight into Program Performance
to Help Drive Profitable Growth and Regulatory Compliance

DENVER, eCollege (R) (Nasdaq: ECLG), a
leading provider of value-added information services to the post-secondary
education industry, today announced the launch of Program Intelligence Manager
v1."
Program Intelligence Manager provides administrators with greater insight
into the variables driving program success, enabling data-driven decision
making for continual improvement.

KM is usually focused around developing processes and systems to help people in an organization answer questions such as:
Who in our organization knows something about ?
What have we done in the field of ?
Where can I find information related to the product or service?
Who should I turn to for help on ___?
Knowledge management focuses on leveraging an organization's collective knowledge and experience to improve performance; the focus in on processes such as strategic planning, problem solving, learning and decision making.

semantica knowledge

(Nasdaq: CKSW), the leading provider of
workforce and service optimization solutions, has released a study showing
that participants using ClickSoftware's field service optimization software
report more than 30 percent higher productivity than industry peers ."
According to Amit Bendov, senior vice president of worldwide marketing at
ClickSoftware , the benchmark study is a way of communicating the value of
optimization to those constructing a business case for employing an
optimization system.com/field-service-benchmark. Actual results may differ
materially. The largest Fortune
1000 companies across the financial services, energy, healthcare ,
government, media, telecommunications, technology, and manufacturing
industries depend on IMlogic solutions to secure, deploy, and leverage
IM and presence technology for real-time business communications .

Knowledge Management is the science of storing, indexing and retrieving information to add value to an organization.

knowledge dah

ClickSoftware does not undertake to
(and expressly disclaims any such obligation to) update any forward-looking
statements.
+1-781-272-5903 x2273
liz.----

Extends IMlogic IM Manager integration with HP StorageWorks RISS
archiving solution; customers easily store and track IMs to meet
regulatory compliance requirements

IMlogic today announced it is working with HP to enhance
information lifecycle management (ILM) to help customers comply with
federal regulatory measures and internal controls. IMlogic is backed by leading venture capital firms
Venrock Associates, General Catalyst Partners, Kodiak Venture
Partners, Crosslink Capital, and Goldman Sachs .

goodness allee

avery@clicksoftware.

* Centralized Viewing: Administrators will be able to leverage strategic
management reports and correlation analysis to set and centrally view a
program 's Key Performance Indicators, as well as other strategic,
operational and benchmarking reports , all in one location for quick
analysis and progress reporting. Datamark was founded in 1987 and
is headquartered in Salt Lake City.

pivotal databanks

"
Program Intelligence Manager, which recently completed a successful beta
period, is part of eCollege's product advancement roadmap., helps
institutions build new enrollments and increase student retention. We are not obligated to publicly release any revisions
to forward-looking statements to reflect events after the date of this
release. The
company's flagship product, IMlogic IM Manager, enables enterprises to
manage, control and secure corporate IM usage, while satisfying
compliance requirements associated with real-time electronic
communications.

leveraging goodness

For example, with over 40 percent of
the companies' workforces in the field, utility companies are looking for
ways to enhance resource optimization capabilities that enable an enterprise
to schedule/improve short- and long-cycle work. "This is how we want to measure our ultimate
success . Such
"forward-looking statements" involve known and unknown risks, uncertainties
and other factors , which may cause actual results or performance to be
materially different from those projected.

eCollege is a registered trademark of eCollege.

ikhaya knowhow

To my knowledge, ClickSoftware is the only field
service optimization company to publish a third-party benchmark that compares
its customers to the AFSMI benchmark. ClickSoftware's
ServiceOptimization Suite provides an integrated, intelligent solution for
automatic, efficient and effective decisions over the entire service
decision-making chain. Important factors that could cause actual results to differ
materially from estimates or projections contained in the forward-looking
statements include, but are not limited to: the difficulty in predicting
future growth due to the early stage of and rapid changes in the market for
our products and services; our eLearning customers' ability to continue to
build, grow and market their online programs; the difficulty in predicting
changes in the marketing budgets and the mix of marketing products and
services employed by customers of our Enrollment Division; substantial
competition , including pricing competition, in the online education and
enrollment and retentions services markets; technological developments,
emerging industry standards and government regulations, and customer
requirements, which continually require us to improve our software and
services; a significant portion of our revenue is generated from a relatively
small number of customers; our debt obligations could adversely affect our
financial health and our ability to obtain financing and react to changes in
our business; the possibility that we may not be able to achieve continued
growth or profitability , or maintain current levels of revenue; our ability to
protect our intellectual property and other proprietary rights from
infringement; the impact of laws and regulations affecting education and the
Internet; the ability of the Company to retain key executives at eCollege and
Datamark; our lengthy sales cycle; our network infrastructure and computer
systems failing; the vulnerability of our network to security risks; the
possibility that we may not be able to raise additional capital on acceptable
terms; Datamark's ability to develop and sustain long-term customer
relationships; the cost of marketing activities, including mailing lists,
materials and postal rates; and such other factors as are discussed in our
most recent Annual Report on Form 10-K filed with the US Securities and
Exchange Commission, which you are encouraged to review in connection with
this release. We believe that these forward-looking statements are
reasonable; however, you should not place undue reliance on forward-looking
statements, which are based on current expectations and speak only as of the
date of this release. For more information
on IMlogic visit www.

brint goodness

asp
About ClickSoftware
ClickSoftware is the leading provider of workforce and service
optimization solutions that maximize workforce productivity and customer
satisfaction while minimizing operations costs.
This press release contains express or implied forward-looking statements
within the meaning of Section 27A of the Securities Act of 1933, as amended,
and Section 21E of the Exchange Act. The multi-dimensional
reporting process allows administrators to drill down into the data to
assess trends.

* Benchmarking: Institutions are able to participate in anonymous
benchmarking to gain additional perspective on program performance.
eCollege customers can compare results with similar institutions that
have agreed to participate in this process .

semantica begg

com. For more information, visit
http://www. Examples of these forward-looking statements
would include statements about the expected benefits to customers of our
products or services and any other statements that are not historical facts. "Together, HP
RISS and IMlogic IM Manager greatly simplify instant messaging storage
and indexing, so customers can focus their efforts on core business
objectives instead of worrying about risks associated with regulatory
and compliance issues.

About IMlogic , Inc.

begg quaestor

"
To receive a copy of the benchmark study, go to
http://www. These forward-looking statements
include, but are not limited to, those regarding growth in revenues and sales
and partner networks of Clicksoftware or any of its subsidiaries.0, an interactive data analysis toolset that helps institutions easily
identify and act on key drivers affecting student satisfaction, course and
program quality, and completion and retention rates.

About eCollege
eCollege [Nasdaq: ECLG] is a leading provider of value-added information
services to the post-secondary and K-12 education industries.Datamark.

allee leverage

Program Intelligence Manager builds on
eCollege's long-time operational reporting functionality by enabling:

* Strategic Management Reporting: Administrators are able to report on
key variables, including enrollment metrics, student activity and
faculty activity by course, program or school.

majoring goodness

In conducting the
benchmark for ClickSoftware, Downton Consulting used the same methodology as
it had for the AFSMI benchmark and compared the responses of the AFSMI
companies with the responses from ClickSoftware users.
According to the new study, participating ClickSoftware customers are 31
percent more productive than the AFSMI benchmark, measured by the number of
field visits completed per field technician per day.clicksoftware.
For more information about ClickSoftware, please call +1-(781)-272-5903
or (888)-438-3308 or visit http://www.
This predictive modeling approach enables institutions to optimize
completion and retention rates, which drives profitable growth. The Company's
eLearning Division designs, builds and supports some of the most successful,
fully online degree, certificate/diploma and professional development programs
in the country.

leveraging leverage

ClickSoftware's achievement of
these results may be affected by many factors, including among others, the
following risks: that the economic outlook may adversely affect the demand
for ClickSoftware's products; that the market acceptance of ClickSoftware's
products may not grow as anticipated; that benchmark results may not be
accurate; risks relating to product development, and other risks associated
with ClickSoftware's business.

"Program Intelligence Manager provides us with an unprecedented way to
access data, enabling us to easily analyze, compare and share results within
our institution to make any necessary improvements for our long-term success ,"
said Paula Bramante, vice president and director of eLearning, New England
College of Finance . Customers can track down an IM conversation with
only a couple of mouse clicks., headquartered in Waltham, Mass.