There are a number of ways in which organizations can protect themselves
against email-borne viruses as well as spam and pornography including software
solutions, email filtering appliances and managed email filtering services. Department of Transportation
- USAA
- Xerox

"The old adage, 'What gets measured is what gets managed,' is no exception
for human resources organizations," said Chris Bogan, president and CEO of
Best Practices, LLC.

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capitalization knowledge

We predict strong growth for the email filtering market with our estimates
putting market revenues at $1.
Based on exclusive interviews with HR executives , the report includes the
following tools to help human resources organizations implement or improve
their performance measurement systems:
- A summary matrix that details each benchmark partner 's performance
measures
- Detailed best practices to help determine the optimal methods for
implementing performance measurement
- Key performance benchmarks, as identified by interviewed executives at
the world's top companies

Companies profiled in the report include:
- AT+T
- Corning
- Federal Express
- General Electric
- KPMG
- Motorola
- Northern Trust Company
- Ritz-Carlton Hotels
- Solectron
- Texas Instruments
- The U.

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The contents of this report are as follows:

INTRODUCTION 5

Outline of the brief 5

The 4 principal take-aways from this document 5

Spam, Viruses and inappropriate content 6

Government initiatives 8

Email filtering solutions 9

OPPORTUNITIES IN THE MANAGED EMAIL FILTERING SERVICES MARKET 11

Competitive positioning 12

Pricing strategies 13

Competitors are finding it hard to differentiate 14

There is no consensus in channel strategy 16

Strong indirect sales channels are essential for Europe 16

The SME sector 17

The road ahead 17

European email filtering services: beyond the UK 18

ACTION POINTS 19

APPENDIX 21

Future readings 21

How to contact experts in your industry 22

For more information visit
http:/ /www.

Like individuals, businesses and other organizations remember and forget what they know.

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effectively employed

com/reports /c17042) has announced the addition
of Email filtering services to their offering.2m by 2007.

Reasons to Purchase:
Looks at the drivers and inhibitors for email filtering services ,
comparing them to alternative email security solutions.benchmarkingreports."
Download a free online summary for "Developing Human Resources Performance
Measures" at http://www.com / .

minds recall

Provides market sizing by geographic region from 2003 to 2008.com/reports/c17042

Laura Wood
Senior Manager
Research and Markets
press@researchandmarkets. CHAPEL HILL, N. For example, a leading financial services
company uses a scorecard to track worker productivity .

organizational doctoral

quantify responsibility

Human Resources Performance Measurement: What Gets Measured Gets Managed

C.com.

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researchandmarkets .
Highlights the three solutions filter email: email-filtering software,
email-filtering appliances and managed email-filtering services.

ABOUT BEST PRACTICES, LLC
Best Practices, LLC conducts work based on the principle that
organizations can chart a course to superior economic performance by studying
the best business practices, operating tactics and winning strategies of
world-class organizations. For more information, call 919-403-0251 or
visit http://www.

This knowledge, although it is difficult to quantify, is a valuable asset to the business and must be managed with the same diligence as other assets.

metallurgical forget

benchmarkingreports.

assets securing

newscom.researchandmarkets.

minds diligence

com
Fax: +353 1 4100 980

valuable recall

It looks at current pricing strategies and examines how value for money is
increasingly seen as more important than mere price cuts.
The study also identifies performance targets and the importance rating of
various performance indicators.htm .

Organizational memory consists of what knowledge a business has recorded and can recall as needed, combined with the knowledge and experience in the collective minds of its current employees.

mccullagh reusable

Research and Markets: Viruses Inappropriate Content and Spam Mean Trouble For Organisations Dependent on Email Solutions

This document assesses the effectiveness of email filtering services as a
means of protecting email systems from these problems without placing an
excessive administrative burden on the in-house IT department. Of this, we believe that Europe will
account for 34%.

memory mccullagh

Sample scorecard
categories include percentage of error free sales, conversations per hour and
percentage of cross sales.

seem metallurgical

(Logo: http://www.

diligence minds

Scope of Report:
This document looks at the rapidly growing email filtering services market
and assesses the effectiveness of this option. "World-class companies realize that their people are
their most valuable asset, and they are using an array of HR performance
measures to make tremendous improvements in all areas of human resources.

graef forget

com/cgi-bin/prnh/20040820/RESEARCH )
While no one doubts the importance of email, the reliance of many
organizations on this solution means that viruses, inappropriate content and
spam have become a serious headache.

Highlights:
The problems of spam, viruses and inappropriate content will continue to
plague email systems , and government initiatives to overcome the problem are
likely to be limited in their success.com /rr560.best-in-class.

benchmarking capitalization

Looks at the competitive environment and discusses the importance of an
effective channel strategy for building a strong customer base., Leading human resources managers
find key HR performance measures are critical to sound decision-making and
that effective measurement leads to performance improvement, according to a
groundbreaking study from Best Practices, LLC.
"Developing Human Resources Performance Measures," available online
at http://www.

benchmarking metallurgical

com/rr560.S . For more
information about the report or to receive information about other
benchmarking studies , contact Susan Silverstein at 919-403-0251 ext.

mccullagh securing

DUBLIN, Ireland, Research and Markets
(http: //www.
A study from the benchmarking form reveals the measures leading companies
use to effectively manage employee development, rewards and recognition,
recruitment and selection, and employee satisfaction and morale.htm , unveils the most important
gauges and management practices employed by more than 30 benchmark companies. 251 or at
ssliverstein@best-in-class.

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valuable doctoral

benchmarking capitalization