businesses,
according to a recent IDC study.
Fueling the enthusiasm for call center outsourcing to the Middle
East has been The Northern Ireland-Middle East Connection (NIMEC), an
organization led by software entrepreneur John Cullinane, who first
lead the U.

websites listings

emails israeli

All companies with featured listings will have their company listing
bolded in every product and service category in which they appear in the
Supplier by Category Cross-Reference section of the Guide. alliance with Northern Ireland . But a model does
exist that suggests a bright future for just such a concept."
IDC believes the following themes from the Northern Ireland
example can be applied by companies that are interested in pursuing a
Middle East sourcing strategy:

Smart contact centers - "virtual diplomats" - can become
important force multipliers, both for American business and
diplomacy .

listings diplomatic

This Worldwide Casino Guide includes:

- Cross-reference lists of casinos, casino -hotels, Indian casinos, card
rooms, riverboat casinos, casinos cruises, cruise ships, racinos , horse
tracks, dog tracks, and more
- Top casinos by number of gaming positions, number of slots, number of
hotel rooms, and more
- Profiles of over 3,000 gaming properties in the United States, Canada,
and around the world
- Over 4,500 industry suppliers cross -referenced by product and service
categories

The Casino Guide also offers:

- Guaranteed readership from the decision-makers you're trying to reach
- Quality content from the publisher of the Gaming Business Directory
- Great value on a wide variety of promotion and advertising packages
- A long shelf life with frequent, repeat usage to reinforce your message

Cross-Reference Lists:
The Guide features cross-reference lists of casinos, casino -hotels, Indian
casinos, card rooms, riverboat casinos, casino cruises, cruise ships, racinos,
tracks , and more.S. firms with the unique opportunity of
establishing smart contact centers in the Middle East as part of a
global sourcing strategy. corporations
recognized the multifaceted quality and potential of contact centers
as ambassadors for change.
"The contact center concept is relatively new across the Middle
East," adds Loynd.com

About IDC

IDC is the premier global market intelligence and advisory firm in
the information technology and telecommunications industries.

websites worldwide

Also provided are
specific vendor profiles of companies and organizations leveraging
successful sourcing strategies in Northern Ireland and the Middle
East.
Over 700 IDC analysts in 50 countries provide local expertise and
insights on technology markets.idc.

embassies worldwide

researchandmarkets.
(Logo: http:/ /www. We
analyze and predict technology trends so that our clients can make
strategic, fact-based decisions on IT purchases and business strategy.

they posts

com/reports/c17047

Laura Wood
Senior Manager
Research and Markets
press@researchandmarkets.

israel government

S.

Networks of influential individuals with relevant skill-sets
and expertise can help build real momentum for change in a
region long mired in conflict

The IDC study, The Northern Ireland-Middle East Connection: Smart
Contact Centers as "Virtual Diplomats" in a New Vision for the Future
(IDC #32689), investigates how offshore outsourcing and the contact
center may well take on a starring role in the Middle East, and
presents essential guidance and recommendations on how businesses
might approach a Middle East sourcing strategy.

worldwide lists

DUBLIN, Ireland, Research and Markets
(http://www.newscom . Featured listings include company name, address, branch office
locations, phone, fax, email address , website, executive contacts, up to 10
product and service categories, and a company description . NIMEC is leveraging the
methods and lessons of the Northern Ireland experience as support for
the application of the economic development model in the Middle
Eastern market. and the Middle East, including the
Aspen Institute's Middle East Strategy Group (MESG), which has
incorporated the notion of economic success and alliance in the Middle
East within its primary goal for a two-state solution to the
Arab-Isreali conflict.

listings posts

Research and Markets: Over 3 000 Gaming Properties Profiled in Latest Casino Guide

lists countries

countries embassies

other israeli

For more information visit
http://www.

IDC Envisions U.S. Firms as ''Virtual Diplomats'' in the Middle East of the Future

This category lists websites of diplomatic missions to Israel by other countries.

they israeli

they worldwide

S. Additional information can be found at
www .

israel emails

com/reports/c17047 ) has announced the addition
of World Casino Guide 2005 to their offering. "The precedent was set in Northern Ireland over the
course of the 1990s, but perhaps not enough U.

Colleges and universities can play a powerful part by helping
foster new ideas and alliances .
IDC is a subsidiary of IDG, the world's leading technology media,
research, and events company .

relations country

S.S.
To purchase this document, call IDC's Sales hotline at
508-988-7988 or email sales@idc.

embassies east

com
Fax: +353 1 4100 980

Business Editors

FRAMINGHAM, Mass. firms
establishing smart call centers, or "virtual diplomats," in the Middle
East will gain access to a growing and relatively untapped market
while improving Middle Eastern perceptions of U. engagement in renewed diplomatic efforts with
Europe, provides U.
Several other groups have emerged in the pursuit of successful
economic alliance between the U.

abroad consulates

The progress toward an
Israeli-Palestinian peace settlement , which appears to be gaining
traction, and the U. Not only does a company that pursues a
Middle East sourcing strategy gain in business process efficiencies,
but it also has the chance to forge meaningful links with appreciative
populations and governments, opening up a whole new set of
opportunities for the future.

should government

Properties are listed geographically and ranked by number of
gaming positions, slots , table games, and hotel rooms.
"Virtual diplomacy really has a chance to forge new connections at
a confusing time," said Stephen Loynd, a senior analyst in Services
Research at IDC. "For many , the question remains whether outsourcing
is a viable option amidst such a vexing environment.

listed lists

and tumultuous regions, in particular the model of
economic alliance between U. companies and Northern Ireland in the
1990s, as models for economic success in the Middle East.

countries websites

----U."
As call centers proved to be a positive influence in the drama of
Northern Ireland and in the development of Ireland 's high-technology
industry, certain political and business leaders are eager to lend
similar U .com

All product and company names may be trademarks or registered
trademarks of their respective holders.

missions listed

researchandmarkets.

Israeli missions abroad should be listed in the country they are located .

embassy diplomatic

influence to the Middle East.

Government involvement and support can play an important role
in helping contact centers grow and flourish in the Middle
East.

should middle

com/cgi-bin/prnh /20040820/RESEARCH )
The guide includes over 6,000 industry supplier listings listed
alphabetically in the "Industry Supplier" section of the Guide and cross-
referenced by product and service categories in the "Supplier by Category"
section. IDC cites the benefits of previous alliances
between the U.S.S. Business executives and IT managers
have relied for 40 years on our advice to make decisions that
contribute to the success of their organizations.