emailwire .

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lesko.

eGain OnDemand, the industry's first-ever on-demand eService software,
is a proven , robust and scalable solution that has been used by companies
of all sizes to rapidly build customer interaction hubs for over eight
years.

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"eGain's customer
service software will enable us to provide prompt and effective service to
our student-base. But after the
pictures are taken, what then? Many times, files pile up on hard drives and
become difficult to find and maintain.

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Com. The mission is supported by an admissions policy that allows
students with appropriate prior education to enroll in programs without
regard to race, religion, gender, age, color, national origin, or physical
disability .com or call the company's offices:
United States: 800-821-4358; UK/Europe: 1753-464646. The contest
gives people who enjoy taking pictures the opportunity to get a free DVD
with their work, viewable on most DVD players and televisions.

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With
eGain Mail, Thomson Education Direct provides additional interaction
choices to students, while improving response times and controlling
operational costs . "We
are pleased to enable Thomson Education Direct to help professionals
reinvent themselves for continued relevance and value addition.
"Digital technology has given users the opportunity to do much more
themselves, but organizing images has become an issue. We have
two categories that give them the opportunity to win prizes also," he
continues.

For a complete list of prizes , contest rules and deadlines visit:
http://www.com/contests

About PhotoActive DVD

With the explosion in popularity of digital cameras and home computers,
amateur photos are of an increasingly higher quality.

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Submissions can be photos that you
have already taken, or new work just for the contest .

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"
These programs are for every income and any age group, and as Lesko says,
"They are already paid for by your tax dollars.

Contact:
Information USA, Inc.

Currently used by over 60 agents, the solution has already enabled Thomson
Education Direct to reduce response times by half. This service level, together with the quality of our
education offerings, will help ensure that we are the preferred institution
for distance learning. The school provides programs and services that
are designed to meet the life-long learning needs of the adult learner. Trusted by prominent
enterprises and growing mid-sized companies worldwide, eGain has been
helping organizations achieve and sustain customer service excellence for
more than a decade. What we offer is a
way to save and cherish those important moments.

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You have nothing to lose, except
putting up with a few gaudy pictures of Lesko himself. Thomson Education Direct is also using eGain
Mail to automate service processes across organizations when student
inquiries require resolution that extends beyond the initial interaction. For more information,
visit: http://www.

eGain Service 7, the company 's software suite, includes integrated,
best-in-class applications for Web self-service, e-mail management ,
knowledge management, live Web collaboration through chat and cobrowsing,
automation of fax and paper-based service interactions, case management and
service fulfillment.

Winners also get to have their work displayed in the PhotoActive Gallery,
where people from all over the world visit , submit and see photography.

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He shows how to get
discounts and grants at your state and local levels like the program in
Philadelphia where seniors over 65 can get 20% off their gas bill.

Lesko also describes dozens of other programs including:
- $500 Emergency Money to Avoid Utility Shut Off
- Utility Bill Discounts for Medical Equipment in the Home
- $5,000 Grant to make Your Home More Energy Efficient
- Up to $700 in Rebates for New Insulation or Dish Washers
- Free Handyman Services to Repair Your Home

Lesko has been researching government money programs for over 25 years and
says "Each year the government spends billions on these energy and housing
programs and spends next to nothing letting consumers know about them.
eGain Communications Corporation (OTC BB: EGAN), provider of the industry's top-rated* customer service and contact
center software for in-house or on-demand deployment, announced today that
Thomson Education Direct, one of the oldest and largest distance learning
institutions in the world, has deployed eGain Mail, the industry's
top-rated email management software**, to manage relationships with
prospective and enrolled students.
Programs of study lead to specialized associate degrees and career-specific
diplomas .photoactivedvd.

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About eGain

eGain (OTC BB: EGAN) is a leading provider of customer service and contact
center software for in-house or on-demand deployment.

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Furthermore, the
institution expects to be able to handle a 50% increase in email traffic
while curbing service costs. To find
out more about eGain, visit www.

PRESS RELEASE Photography Contest Casts Spotlight on Sharing

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Matthew Lesko
Tel: 301-929-8400
http://www.html.
PhotoActive DVD, the premiere way of
sharing your photos and video footage with family, friends and clients,
announces the First Annual PhotoActive Photography Contest.





PhotoActive Photo ContestPhotoActive DVD


"The PhotoActive Photography Contest gives those who enjoy the art of
photography the opportunity to have their work seen by the world and
displayed in a professional, interactive DVD portfolio to be shared,
treasured and passed along as an heirloom for generations, to family and
friends," says Ren Carson of By Hand Media, the firm that offers the DVDs.

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So Matthew Lesko, the Government Money guy on TV in the question mark suit, is
offering a free e-book called "Free Money To Pay Your Utility Bills, "to
anyone who can get on the web and go to http://www.com

com/index.

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Thomson Education Direct is using the
solution to manage inbound and outbound interactions with students
regarding grades, shipments, fees, financial aid and related issues.

The mission of Thomson Education Direct is to empower adult learners to
advance or change their careers, learn a new skill, or gain personal
satisfaction.

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com.
Lesko describes all the major national programs like the Weatherization
Assistance Program and the Low-Income Energy Assistance Program that can offer
up to $2,500 to pay utility or insulation bills.
Photographers from anywhere in the world can enter, and both digital and
photographic prints can be submitted.

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As part of its student interaction hub vision, Thomson Education Direct
plans to implement eGain 's chat and web self-service solutions in 2006 to
further improve connectivity with its students.

"





eGain


"Lifelong learning has become an imperative in today's business environment
of rapid change and global competition, " said Ashu Roy, CEO of eGain. Programs not
only teach current marketplace skills, but also present liberal arts
offerings and develop critical thinking, writing, and mathematical
abilities.
These hubs enable dramatically improved customer experience, unified
multichannel customer service, end -to-end service process efficiencies, and
enhanced contact center performance.

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Uncle Sam Can Pay Your Heating Bills... If You Know Where to Go Consumer Help

lesko. Or how
some places in New Jersey anyone no one will never have to pay more than 6% of
their income on utilities, no matter how much the price of energy rises.lesko.

PRESS RELEASE Thomson Education Direct Deploys eGain's Email Management Solution to Process Cross-Lifecycle Student Inquiries

Headquartered in Mountain View, California, eGain has an operating presence
in 18 countries and serves over 800 enterprise customers worldwide.

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Twenty-four of the fifty largest global companies rely
on eGain to transform their traditional call centers, help desks and Web
customer service operations into multichannel customer interaction hubs.

*Source: 2005 ForresterWave report on eService and 2005 Patricia Seybold
Group's bull's eye reports on cross-channel, cross-lifecycle customer
service -- overall capabilities , knowledge management, architecture and
analytics

**Source: Rankings on ERMS in 2004 Forrester TechRankings on eService

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This free book identifies over 50 government programs that give outright
free money to pay your heating bills or grants and other help to make your
home more energy efficient so your utility heating bills can be cut back down
to size.com for downloading instructions .com

This press release was issued through GroupWeb EmailWire. For more
information on press release distribution, go to http://www.

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The school strives to fulfill this mission by providing
breadth and depth of courseware, applicable technology, and a wide array of
flexible services aimed at the needs of the adult learner.

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" To get your free copy, go to
http://www."

About Thomson Education Direct

Thomson Education Direct is one of the oldest and largest distance learning
institutions in the world.

The company is inviting both amateur and professional photographers to
express themselves and give their photos a chance to be enjoyed in a new
and unique way, with a PhotoActive DVD project and beautiful leather-bound
photo album for grand-prize winners.

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WASHINGTON , Rising energy prices can cause some
families to see as much as a 50% increase in their utility bills this winter.educationdirect.

PhotoActive DVDs are a fun and innovative way of sharing and treasuring
your photos and video, documenting family history, cataloging photos and
presenting a portfolio of artwork.

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"We are committed to meeting the lifelong learning needs of adults," said
Rob Bruno, Director of IT at Thomson Education Direct.

Thomson Education Direct assesses fulfillment of its mission and
achievement of institutional effectiveness through ongoing studies of
student academic success, measurement of student satisfaction, and
evaluation of the career outcomes of graduates. These robust applications are built on the eGain
Service Management Platform (eGain SMP), a scalable next-generation
framework that includes end-to-end service process management ,
multichannel, multisite contact center management and certified
out-of-the-box integrations with leading call center, content and business
systems.eGain.

There are four categories covering a wide range, allowing for shutter-bugs
that prefer to shoot specific subjects to have a chance to win."

"It's also a great opportunity for artists, models and actors to have their
best work saved for generations, or shared with potential clients.

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Thomson Education Direct selected eGain Mail over solutions from a variety
of other high-profile providers due to its scalability, sophisticated
knowledge base, ease of use, ease of integration with legacy systems and
unified multichannel interaction capabilities enabled by eGain Service,
eGain's award-winning software suite for building unified multichannel
customer interaction hubs.

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