Now, call
centers can turn audio into minable information at 16 times real-time ,
and retrieve a phrase from that database at over 11 million times
real-time playback. Since then , Merriam-Webster has maintained an
ongoing commitment to innovation, scholarship, and love of language .com.

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About CallMiner Analytics Suite

The CallMiner Analytics Suite of software enables call centers to
rapidly identify, target and report what was said in recorded calls.
CallMiner 's advanced tool set enables contact center managers and
executives to conduct ad-hoc queries and analyses of agent and
customer interactions, while providing insight into what customers are
saying and how agents are responding. visit www.
Phone: (413) 734-3134 ext.

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This valuable
information could be used to reduce calls into the call
center, and reduce operational costs.
Without CallMiner , critical business intelligence remains
inaccessible. CallMiner's core
application automates the process of converting calls into searchable
text and statistics for mining and gathering business intelligence.

Merriam-Webster, Incorporated
Merriam-Webster Inc. 119
E-mail: abicknell@Merriam-Webster.

buzzwords maggot

, a leading provider of speech analytics software
designed to search and uncover trends from recorded calls, today
announced the immediate availability of TrendMiner 5. This valuable asset has
been largely ignored because the tools to analyze the calls have not
been available until now., The latest version of
Merriam-Webster's Collegiate(R) Dictionary, Eleventh Edition is fresh off the
press -- and hungry word-lovers everywhere are savoring an amuse-bouche ("a
small complimentary appetizer offered at some restaurants") of nearly 100 new
words and senses added to America's best-selling dictionary.

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The underlying
technology employed by CallMiner generates information that achieves
exceptionally more accurate results than phonetic-only speech
technologies.

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Call Meta-Data Wizard - Calls can now be filtered by
attributes surrounding a call, such as agent or customer
account to analyze different views within call data - For
example, high value customer interactions could be analyzed to
uncover what customers want and how to serve them better. For additional information about
CallMiner, Inc. It began being used back in the 1990s
to describe a new kind of researcher, one that worked exclusively with online
resources .

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TrendMiner 5. People had been searching the Internet and other online databases
since the 1980s , but with the proliferation of information online and with the
maturation of powerful search engines and the development of easy-to-use
graphical user interfaces, the potential for online research grew to the
extent that this new occupation became a reality.

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The web-based
call mining application uses integrated patent pending speech
analytics technology, enabling call centers to search recorded calls,
uncover trends and find valuable business intelligence. CallMiner achieves these results because it combines
state of the art speech algorithms, natural language processing,
statistical methods and advanced pattern matching technologies that
increase the accuracy of minable data.

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"CallMiner provides call centers with a suite of applications that
enable businesses to gain insight into what is said in recorded calls.0. Since CallMiner's tools are easy
to use, managers in marketing, sales , customer service and other
organizations can now analyze mission critical information contained
in recorded calls in real-time.

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Word Wizard - TrendMiner 5.
"The emergence of hospitalist as a term entering the general vocabulary
and showing up frequently in the popular press is part of a trend we've been
observing," said John M.

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0 enables the user to easily
search within search results to make short work of mining
large audio archives.

-- Database and Search Statistics - TrendMiner 5.

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-- New Charting and Trending Tools - Search results can be
analyzed in user defined combinations to view call data over
time and by meta-data information . For example, a call
center could calls by caller ID to identify the most frequent
callers and uncover why they're calling. The CallMiner
application suite enables analysis of 100% of call center recordings
without the need to manually listen to calls, effectively eliminating
a roadblock to obtaining potentially valuable information.

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0 New Features

Search Refinement - TrendMiner 5.
Also new to the 2005 copyright of Merriam-Webster's Collegiate(R)
Dictionary, Eleventh Edition are hospitalist ("a physician who specializes in
treating hospitalized patients of other physicians in order to minimize the
number of hospital visits by other physicians"), and cybrarian ("a person
whose job is to find, collect, and manage information that is available on the
World Wide Web ").

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In some industries, these calls represent over 90% of customer contact
that businesses have with their customers. Morse, president and publisher of Merriam-Webster
Inc."
"As for the word cybrarian," Morse continued, "it's a good example of how
new technologies often create new jobs . For additional information on how words are
selected for a Merriam-Webster dictionary, or to arrange an interview on this
topic with John M.

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The CallMiner suite is installed alongside existing call
recording hardware and can convert any volume of recorded calls to
relational databases for analysis and reporting.com

Merriam-Webster.

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Business Editors/Technology Editors

FORT MYERS, Fla.0 addresses both speed and accuracy.

Merriam-Webster Serves Up an Amuse-Bouche of New Words

com). Morse, please contact Arthur J. acquired the rights to revise and publish Noah
Webster's dictionaries in 1843.Merriam-Webster.

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0 employs a powerful matching
algorithm that helps the user choose search words and phrases
- this feature maximizes the effectiveness of searches and
makes complex searches easy. TrendMiner also displays an audio
wave form to help the user navigate searched audio.callminer. Bicknell, Senior Publicist,
at the above address.

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TrendMiner 5. The word wizard integrates a
dictionary, thesaurus, and homonym engine into a single,
simple interface to make the best use of CallMiner's
recognition engine.

-- Improved Call Player and Snippet Engine - Results are
intelligently sorted and presented to quickly find the phrase
related to the users search. This capability lets
management analyze correlations and answer questions that are
unanswerable without TrendMiner 5.0 now provides
summary statistics about the call database and searches to
help manage call data and searches. Analysis of
agent/customer interactions provides business intelligence for
management to help reduce call center operational costs, and provide a
better customer experience .

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TrendMiner, Version 5. The words are not just words for diseases and their
cures (although those are plentiful), but often refer to new ways in which
care is delivered and paid for, as is the case with hospitalist.

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0 represents an opportunity for
organizations to reduce labor costs, increase operational efficiency
and improve customer satisfaction," said Jeff Gallino CEO, CallMiner. Leading institutional investors
including Inflexion Partners, Intersouth Partners, Village Ventures,
and In-Q-Tel back CallMiner.

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These newest
entries join the more than 10,000 new words and meanings introduced when the
groundbreaking Eleventh Edition launched in July 2003. The 2005 update brings
the in -print total to more than 1.com

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CallMiner's
applications provide companies with insight into what customers are
saying and provide management with visibility to potential issues and
opportunities residing within existing calls data.

About CallMiner

CallMiner is a leading developer of solutions that assist contact
centers in the analysis of recorded calls."
For an "amuse -bouche" of the latest Collegiate Dictionary entries-and
their definitions-please visit Merriam-Webster OnLine
(http://www.
For more information about the company, and about the new Merriam-Webster 's
Collegiate Dictionary, Eleventh Edition, visit Merriam-Webster OnLine at
http://www.

colloquialisms cliches

----

TrendMiner Now Enables Call Centers to Search Calls and Uncover
Trends With Search Speeds of 11 Million Times Real-time Playback

CallMiner Inc.

Arthur Bicknell, Senior Publicist
Merriam-Webster Inc.

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CallMiner Announces TrendMiner Version 5.0 Speech Analytics Tool

2 million copies for this edition, which for
the first time combined a print dictionary with a CD-ROM and online access. "New words in the fields of health and medicine seem to be rivaling those
in electronic technology . Today,
the company continues as the leader in both print and electronic language
reference publishing with reference products, learning tools, and word games.

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0, the fastest
and most feature rich speech analytics tool available. More New Entries Added to Eleventh Edition of Collegiate(R) Dictionary

SPRINGFIELD, Mass."
"This trend has been in evidence since at least the mid-1990s ," said
Morse, "during which time we first entered many other related health-care
words, such as managed care, medigap, preferred provider, and telemedicine.

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