They can shift between tenses.

Updating Forecasting and Scheduling Capabilities -- With
increasing and complex workloads , contact centers face serious
scheduling challenges that can only be successfully addressed
with flexible scheduling and improved workforce management
processes.

Consulting Firm The Brattle Group Selects LexisNexis InterAction for CRM

"We struggled with being able to combine
internal and external knowledge in order to connect the dots and
understand who knows whom and who knows what," added Googins."
In particular, the product's ability to track and manage the
complex relationships between people, companies and engagements was a
compelling differentiator from the other, more generic CRM products
the firm considered.

(http://www.

algorithmic dialects

Harcourt Education is part of Reed Elsevier Group plc. This is fueled by the growth of "at home" workers
and an overall increase in market demand for agents, which
often contributes to increases in agent churn. Companies
that do not begin to provide scheduling flexibility run the
serious risk of negatively impacting their bottom line, as
well as employee and customer satisfaction over the next few
years. But now, they're drowning in this data. The company 's solutions enable organizations to optimize
their people, processes and technology throughout the enterprise.lexisnexis.

pragmatics dialects

Using HOA,
teachers can assign pre-loaded tests or upload their own tests through the
One-Stop Planner with Test Generator(R), which then grades the tests
automatically . Although the contact center has
evolved dramatically over the past few years and call center agents
have more resources available to provide the best customer service
possible, the industry will be influenced by and face a number of
significant opportunities and changes in 2005 and beyond. "If we selected any of them we would have taken advantage of
only 20 percent of their functionality and paid for a product 80
percent of which we wouldn't use. Consultants can determine exactly what
information they want to share with the firm and what they'd like to
keep confidential.com), the company does business in 100 countries
with 13,000 employees worldwide. www.com

InterAction , InterAction Opportunities, InterAction Matters,
InterAction Engagements, Watch List, Who Knows Whom and Relationship
Map are trademarks of Interface Software, Inc.

dialects polinsky

Holt offers an advanced
three -level Spanish program for heritage speakers and AP students called
Nuevas vistas.S.
Many simply can't see the bigger picture. For
additional information about Witness Systems, visit www .
"InterAction will allow us to centralize the information we
possess about clients, prospects , relationships and engagements and
put more structure around our marketing processes," said The Brattle
Group's President and CEO, W. "They had nothing to do with how we sell," said
Plowden.

pidgins furthermore

Holt Releases Expresate! Online Edition With SoundBooth Video and More Interaction for Students More Tools for Teachers

The Harcourt
companies are Harcourt School Publishers; Holt, Rinehart and Winston; Harcourt
Achieve (including the Rigby, Steck-Vaughn, and Saxon imprints); Harcourt
Assessment; Classroom Connect; and Harcourt Trade Publishers.

Moving From Performance Management to Workforce Optimization
Over the past five years, contact centers have been
recognized for the strategic value they can add in their
ability to capture valuable customer and competitive business
intelligence to both improve agent performance and the
customer experience.
Witness Systems' customers benefit from an integrated business
consulting, implementation and training methodology that supports a
rapid deployment, enabling them to drive revenue, reduce operational
costs, and achieve greater customer retention and loyalty.S. Moreover, they can determine if they want contact
updates made in InterAction to flow down to their own contacts in
GroupWise."
Finally, The Brattle Group's software evaluation team found
InterAction's data quality tools far superior to those of other
products. A member of Reed Elsevier Group plc (NYSE:ENL)(NYSE:RUK)
(www.brattle. All other product and company names
mentioned are the property of their respective owners and are
mentioned for identification purposes only.

attrition dialects

S. These statements are based upon information available to
Witness Systems as of the date of this release, and the company
assumes no obligation to update any such forward-looking statement. These statements are not guarantees of future
performance and are subject to risks, uncertainties and other factors,
some of which are beyond our control and may cause actual results to
differ materially from our current expectations. "We are delighted that they found
InterAction to be the superior product and look forward to being a
partner in the firm's success.

pidgins vernacular

The Expresate! Online Edition is the Web-based edition of Expresate!
(C)2006, Holt's newest Spanish program that employs instructional and
multi-sensory learning techniques to connect students to Spanish-speaking
countries, their arts, culture, and people, while teaching them to converse in
Spanish. Organizations
must examine new ways to maximize employee retention and
re-examine their training programs from a cost and
effectiveness perspective. Supervisor success is critical to the daily
management of any contact center. "InterAction has
tremendous functionality and flexibility, and with its strong
GroupWise integration, we can make it look familiar to users.

vernacular bilingualism

Booth 2136.

Hiring and Training -- In 2005, U. All other trademarks mentioned in this
document are the property of their respective owners.
The firm is deploying InterAction to obtain a 360-degree view of its
knowledge assets and Relationship Intelligence.
"We want everyone in the firm to be able to access information about
people, relationships and the projects we are working on.

discourse attrition

Grammar is also emphasized in a new way; in Expresate!, Spanish grammar is
presented and compared to English grammar rules to facilitate comprehension
giving students a stronger foundation for learning the language and its
structure. They are identified by words such as "anticipates,"
"expects," "intends," "plans," "believes," "estimates," and similar
expressions. "These
features fit how we look at our universe of contacts," said Plowden.

creoles bilingualism

3 billion workforce optimization market in 2008,
based on feedback from the company's Global 2000 and small- to
medium-sized business (SMB ) customers worldwide. Call center managers
need to more fully understand how the captured intelligence
and insight can benefit the business and how the call center
can help optimize the entire workforce of an organization. Robson Googins.
Determined to identify a technology that consultants would
actually use and trust, the firm undertook an extensive search for a
new CRM solution.
"The Brattle Group has done its due diligence in the CRM selection
process, focusing on the critical issues for consulting firms like PIM
integration, usability, relationship intelligence , data quality,
security and control," said Barry Solomon, Interface Software's
executive vice president.

lingva creoles

They actually retain the
information.

The Contact Center Industry at a Crossroads; Witness Systems' Experts Available to Discuss Technology Business Drivers and Trends Transforming the Industry

9 billion in re-staffing and training due to
attrition.

Oscar Alban and Bill Durr are available to provide additional
insight into the trends and challenges that will face corporate and
senior management in charge of contact centers in 2005. To arrange an
interview or schedule a meeting at this week's Call Center Demo +
Conference in Dallas, or to request additional information , contact
Payal Cudia or Mark McClennan at 781-684-0770 or e-mail
witness@schwartz-pr., protected by laws of
the U."
In contrast, The Brattle Group found InterAction to deliver
precisely the functionality needed, in an environment consultants
would feel comfortable using. The system provides built-in tools and data change
management workflow, enabling data stewards to identify, sort, cleanse
and edit out-of-date or inaccurate data efficiently and on an ongoing
basis.

dominance polinsky

It is owned equally by Reed Elsevier PLC (NYSE: RUK) and Reed
Elsevier NV (NYSE: ENL).com

Cautionary Note Regarding Forward-looking Statements: Information
in this release that involves Witness Systems' expectations , plans,
intentions or strategies regarding the future are forward-looking
statements that are not facts and involve a number of risks and
uncertainties.

dialectology creoles

The Web-based medium allows students to select over 40 hours of
visual and audio resources at the click of a button.hrw.com.

Business Editors/High-Tech Writers
Call Center Demo + Conference 2005

ATLANTA + DALLAS ----Today's customer
interaction centers are the most frequent point of contact most
companies have with their customers.com

About Witness Systems

Witness Systems (NASDAQ: WITS) is a leading global provider of
workforce optimization software and services.----

InterAction 's dominance in professional services industry,
email integration and Relationship Intelligence capabilities
influenced decision

LexisNexis Interface Software announced today that the Cambridge,
Massachusetts-based consulting firm, The Brattle Group, has selected
InterAction (R), the leading CRM solution for consulting organizations."
The firm looked at a host of products including Microsoft CRM,
Siebel, Saleslogix and Onyx. "This will be a big plus for bringing people on board and
buying into the system. "With better data quality, our consultants will have higher
confidence in the CRM system and greater comfort in sharing
information," said Plowden.com

About The Brattle Group

The Brattle Group provides economic consulting services and expert
testimony to corporations, law firms, and public agencies worldwide.

vernacular creoles

harcourt.
(http://www.
Oscar Alban, principal, global market consultant, and Bill Durr,
principal, solutions consultant, both of Witness Systems (NASDAQ:
WITS) - a leading global provider of workforce optimization software
and services - have identified some of the top trends facing what is
projected to be a $1.
Forward -looking statements believed true when made may ultimately
prove to be incorrect."
The Brattle Group had been using an in-house developed contact
management system that had limited relationship management, reporting
and analytic capabilities. However it became immediately clear to
the evaluation team that those packages were not suited to the
consulting industry. "We feel that Interface Software
understands the drivers in our industry as well as our corporate needs
and the needs of our professionals ," said Googins.reedelsevier.

dominance htm

Teachers using Expresate! find that the copious interactive and multimedia
elements engage students in their learning and help them build better
communication skills."
The Expresate! Online Edition mirrors the approach of the print textbook
and addresses three modes of communication identified by the American Council
on the Teaching of Foreign Languages: presentational, interpretive, and
interpersonal. For further
information, please call 800-992 -1627 or visit http://www. already, a home-based call center workforce is being
viewed as a solid alternative to offshoring.

Validating VoIP: Preparing for the Big Switch -- Over the next
several years, many call centers will reach end-of-life cycles
with their switches and will make the move to VoIP.
Witness, eQuality and the Witness logo are United States
registered trademarks of Witness Systems, Inc.interfacesoftware.

differ narrowly

Teachers can generate and view student test reports by
standard and then diagnose student proficiency, assign intervention, and track
each student's improvement over time. The company's solutions
- which play a strategic role in the customer interaction centers of
Global 2000 and small- and medium-sized businesses (SMBs) worldwide -
also are deployed in IP Telephony and back office environments, and
throughout the extended enterprise, including branch offices.

pidgins discourse

Instruction is more meaningful and
effective with the Expresate! Online Edition because students are actively
engaged in learning about Spanish culture while learning the language. "I'm seeing the kids advance
by leaps and bounds."
"With the online edition of Expresate!, students can take an active role
in their learning and find point-of -use resources to reinforce classroom
instruction," said Lawrence Haley, vice president of world languages for Holt.

attrition symbolically

Many may
not be adequately preparing for the switch, and others may not
be taking full advantage of the possibilities the technology
presents.

Sociolinguistics refers to the role of language in society.

From Walt Wolfram's summary at the LSA: Language use symbolically represents fundamental dimensions of social behavior and human interaction.

creoles bilingualism

AUSTIN, Texas, Holt , Rinehart and Winston today
announced the release of Expresate! Premier Online Edition, a Spanish program
for middle and high school, which offers new interactive and multi-sensory
learning activities for students.com), which is a world-leading publisher and information
provider. Combined with the
explosive rise of virtual call centers, companies must address
new challenges in quality control, scheduling, e-learning and
budgeting. "We knew that many CRM projects
fail because the technology isn't accessible where users 'live' - in
their PIM," explained Dan Plowden, Director of Finance and Planning at
The Brattle Group."
Also compelling was InterAction 's ability to deliver a central
repository of client information, without taking away users' ability
to control their own contacts. In addition to its flagship Web-based
Lexis(R) and Nexis(R) research services, the company includes some of
the world's most respected legal publishers such as
Martindale -Hubbell, Matthew Bender, Butterworths, JurisClasseur,
Abeledo-Perrot and Orac. Its flagship product , LexisNexis InterAction, is a flexible
and uniquely designed platform that delivers this Relationship
Intelligence throughout the organization, quickly, efficiently and
cost-effectively.

symbolically dialects

"Expresate ! is very communicative," said Erin Bethea, a
Spanish teacher at Revere High School in Ohio. Emphasis on these modes of communication and on the national
foreign language standards helps students hone their language skills and
develop a greater grasp of the Spanish language and culture.reedelsevier . Relationship Intelligence is a firm-wide asset that
reveals the unique and complex connections between people, companies,
relationships, experience and expertise, empowering professionals to
leverage who and what they know to uncover new revenue opportunities,
differentiate themselves from the competition and enhance client
service. For more information please visit our Web site at
www.
The firm has offices in Cambridge (Massachusetts), Washington, DC, San
Francisco, London, and Brussels.

creoles symbolically

They also can choose
from point-of-use, self-grading workbooks, Holt's exclusive voice recording
feature called Holt SoundBooth, a searchable grammar bank, an Electronic
Notebook, and a travel log Photo Tour for each featured location.com or
http://www. From a front-line management
perspective , there also exists a great opportunity to "coach
the coaches," invest in their development and extend the use
of training, such as through e-learning, to help instill key
behaviors.

Business Editors/Technology Editors

OAK BROOK, Ill."

About LexisNexis and LexisNexis Interface Software

LexisNexis(R) (www.

Furthermore, the relationship between language and society affects a wide range of encounters--from broadly based international relations to narrowly defined interpersonal relationships.

lingva pidgins

About Holt, Rinehart and Winston
Holt, Rinehart and Winston is a leading publisher of textbooks and
educational materials for grades six through 12 and is part of Harcourt
Education, a global education provider serving students and teachers in PreK
through grade 12, adult learners, and readers of all ages. Some of the factors
that could cause actual future results to differ materially from
current expectations include fluctuations in customer demand and the
timing of orders; the company's ability to manage its growth; the risk
of new product introductions and customer acceptance of new products;
the rapid technological change which characterizes the company's
markets; the risks associated with international sales as the company
expands its markets, including the risks associated with foreign
currency fluctuations; the ability of the company to complete and
integrate successfully any acquisitions or investments it may make;
and the ability of the company to compete successfully in the future,
as well as other risks identified under the caption "Management's
Discussion and Analysis of Financial Condition and Results of
Operations " in the company's quarterly report on Form 10-Q for the
period ending September 30, 2004, and any other reports filed from
time to time with the Securities and Exchange Commission. and other countries . Of critical concern was finding a package tailored
to the business model of the professional services industry that could
integrate seamlessly with the firm's personal information manager
(PIM), which consultants use heavily. InterAction is internet-enabled, allowing professionals to
view information however they choose--through knowledge management
platforms, corporate portals, intranets, extranets and wireless
devices.

socioling differ

NOTE TO EDITORS: See Holt at the National Educational Computing
Conference in Philadelphia, June 28-30.

Following are the top five trends and issues:

The Perils and Possibilities Presented by Home Agents and
Virtual Centers -- With roughly 100,000 "at home" agents in
the U. call centers will spend
more than $6. Relationship Map(TM) enables users to identify
and leverage the extended network of relationships that exist among
firm members, colleagues and other contacts known to the firm. "InterAction walks the fine line between delivering a
centralized corporate asset while maintaining user control," said
Plowden. and may be registered
in certain jurisdictions.

The notion is simple, but the ways in which language reflects behavior can often be complex and subtle.

web2 bilingualism

"We are especially pleased with the visual and audio elements that give
students a chance to experience life in many Spanish-speaking countries.
There are new Web-based teaching materials and tools, including Holt
Online Assessment (HOA), to give teachers a full suite of resources from
lesson planning to evaluation and supplementary instruction.
Expresate! is available in Levels 1, 2 and 3 for high-school grades and
Levels 1A and 1B for middle school grades.
Specifically, new technologies and work styles will transform the
industry and the way traditional contact centers operate. Many existing in-place solutions are depreciated,
and great opportunities exist for those that take advantage of
today's advanced workforce management capabilities. "Having access to this
relationship intelligence will give us a competitive advantage in
business development and cross-selling situations. "So a key consideration was finding a product that
would integrate with our PIM, Novell GroupWise. For instance, InterAction's Who Knows Whom(TM)
feature instantly reveals who else in the firm has a relationship with
a particular contact .com) is a leader in comprehensive
and authoritative legal, news and business information and tailored
applications.

org/web2/socioling.

htm)

attrition discourse

Witness
Systems' software is comprised of quality monitoring , compliance,
high-volume and IP Telephony recording solutions, as well as workforce
management , actionable learning and performance management
applications.witness.
LexisNexis Interface Software is the leading provider of CRM
solutions enabling professional services firms and similar
relationship -based organizations to create the Relationship
Intelligence they need to generate new business and enhance client
service.

lsadc.

vernacular socioling

---

- - kjjkjk

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